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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunication service providers oss


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

telecommunication service providers oss  Telecom Service Providers | Telecommunication Service Providers | Top Service Providers | Web Service Provider | Wireless Service Provider Data | Wireless Service Provider Information | Wireless Service Provider News | Wireless Service Provider Report | Wireless Service Provider Update | Wireless Service Providers | OSS Service Provider | OSS Service Provider List | OSS Service Provider Model | OSS Service Provider Offering | OSS Service Provider Review | OSS Service Provider Search | OSS Access Service Read More...
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

telecommunication service providers oss  Release-service,BT,offshore,deployment management Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

telecommunication service providers oss  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

telecommunication service providers oss  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

telecommunication service providers oss  Productization Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are designed, built, and used. We''ve redefined enterprise application software: gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity. In their place is a newfound sense of collaboration, compatibility Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

telecommunication service providers oss   Read More...
Cricket''s Challenges before Oracle Taleo Cloud Service
John Moxley describes the reasons behind the company’s decision to choose Oracle Taleo Cloud Service.

telecommunication service providers oss  s Challenges before Oracle Taleo Cloud Service Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

telecommunication service providers oss  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

telecommunication service providers oss  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More...
The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

telecommunication service providers oss  Insider’s Guide to Great Customer Service on the Web Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many executives who would have a heart attack if their call centers were unresponsive don''t show the same concern about having an unresponsive web site. Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

telecommunication service providers oss  Focused Self-service: Building the Balanced Business Case Learn how the Return on Customer metric captures the total value created by customers for a more complete economic picture of the impact of self-service customer care. Source : RightNow Technologies Resources Related to Customer Focused Self-service: Building the Balanced Business Case : Self Service (Wikipedia) Business Case (Wikipedia) Customer Focused Self-service: Building the Balanced Business Case Balanced Business is also known as Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

telecommunication service providers oss  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

telecommunication service providers oss  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More...
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

telecommunication service providers oss   Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

telecommunication service providers oss  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...

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