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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunication service providers ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

telecommunication service providers ims  Telecom Service Providers | Telecommunication Service Providers | Top Service Providers | Web Service Provider | Wireless Service Provider Data | Wireless Service Provider Information | Wireless Service Provider News | Wireless Service Provider Report | Wireless Service Provider Update | Wireless Service Providers | OSS Service Provider | OSS Service Provider List | OSS Service Provider Model | OSS Service Provider Offering | OSS Service Provider Review | OSS Service Provider Search | OSS Access Service Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

telecommunication service providers ims  developed by the International Telecommunication Union (ITU, formerly the CCITT) to standardize encoding of digital speech. In the PSTN, the G.711 standard is used worldwide. More information about encoding standards is available at the ITU Web site at http://www.itu.int/ . Voice Compression Techniques Different encoding mechanisms use different levels of compression. Although G.711 encoding is widely used, it typically generates a 64Kbps voice stream in each direction (that is, 128Kbps in total for a Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

telecommunication service providers ims  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

telecommunication service providers ims  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

telecommunication service providers ims  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, r Read More...
Oracle Announces New Release of RightNow CX Cloud Service
Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service. The release allows organizations to engage customers via

telecommunication service providers ims  Announces New Release of RightNow CX Cloud Service Oracle presented new features for its customer experience service platform, RightNow CX Cloud Service . The release allows organizations to engage customers via multiple channels thanks to the newly introduced integration between Oracle RightNow Chat Cloud Service and Oracle Engagement Engine Cloud Service. New features are aimed at improving customer engagement as well as monitoring agent and platform activity. Chat Business Rules uses the Read More...
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

telecommunication service providers ims  Service Management (FSM) Software Evaluation Report Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

telecommunication service providers ims  Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

telecommunication service providers ims  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

telecommunication service providers ims  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

telecommunication service providers ims  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

telecommunication service providers ims  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

telecommunication service providers ims  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

telecommunication service providers ims  Productization Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are designed, built, and used. We''ve redefined enterprise application software: gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity. In their place is a newfound sense of collaboration, compatibility Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

telecommunication service providers ims  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...

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