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Software Functionality Revealed in Detail
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 technology service provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » technology service provider

e-Business Service Provider Evaluation & Selection


This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

technology service provider  in making a particular technology or service selection. Through interviews with vendors, vendor clients, surveys, market analysis and, sometimes, personal experience, TEC''s analysts create a selection process to mitigate the risks. The process is finally expressed in the TESS models from which WebTESS models are derived through an automated process. At this point let us turn to the WebTESS model and describe the principal criteria in the model. You will see the model on the left hand side of your screen. Read More

Aspen Technology Evolves Into Digital Marketplace Provider


Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen’s growth has resulted in a wide variety of applications for management and execution-level process manufacturing. Fiscal 2000 marked Aspen’s entry into the collaborative digital marketplace business in hopes of capturing a share of the supply chain e-business market.

technology service provider  petroleum industry formed with technology partner IBM, will enable faster and more profitable trading and logistics decisions for crude oil and refined products. e-Catalysts.com, an on-line, collaborative marketplace for the $10 billion catalysts industry, will leverage Aspen''s supply chain, collaboration and netmarket solutions to help companies make faster, more efficient decisions in the purchase and sale of catalysts and related products and services. ChemCross, the largest Asian chemicals exchange Read More

EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08


The latest Pulse surveys reflect business process outsourcing (BPO) and information technology outsourcing (ITO) market activity during the first quarter of 2008 and projections for the future. If you’re considering BPO or ITO, the surveys’ results can inform you on demand and buying patterns, deal scope, sales cycles and ramp-up time, as well as outsourcing’s role in making human resources more strategic. Learn more.

technology service provider  outsourcing (BPO) and information technology outsourcing (ITO) market activity during the first quarter of 2008 and projections for the future. If you’re considering BPO or ITO, the surveys’ results can inform you on demand and buying patterns, deal scope, sales cycles and ramp-up time, as well as outsourcing’s role in making human resources more strategic. Learn more. Read More

How to Cope When Your Service Provider is Acquired


Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

technology service provider  to support the user''s technology for a specified time. Users must also keep a close eye on their actions, given that product enhancement and service and support strategy can sometimes change as early as three to six months after the acquisition. Also try to understand their product strategy and look for opportunities in their product portfolio. Those customers that reach out to the new owner, build a relationship, and agree to act as references will likely get significant attention, and they may receive Read More

Do You Know How to Evaluate Your Strategic Technology Provider?


Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured, repeatable process for evaluating technology solutions and the vendors that provide them.

technology service provider  deceptive, because the product technology criterion usually houses the majority of the selecting organization''s mandatory criteria, which usually include server, client, protocol and database support, application scalability and other architectural capabilities. The definition of mandatory criteria within this set often allows the client to quickly narrow the long list of potential vendors to a short list of applicable solutions that pass muster relative to the most basic mandatory selection criteria. Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

technology service provider  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

technology service provider  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

technology service provider  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More

International Technology Group


International Technology Group (ITG) is a research and management consulting firm. Its focuses include IT investment strategy, infrastructure studies, financial analysis, and deployment tactics.

technology service provider  Technology Group International Technology Group (ITG) is a research and management consulting firm. Its focuses include IT investment strategy, infrastructure studies, financial analysis, and deployment tactics. Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

technology service provider  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

technology service provider  will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More

Technology Is My Partner


For AG & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits.

technology service provider  & Co., embracing new technology was the only way to go if it wanted to continue increasing its revenues. Although it had purchased a new computer system back in 1986, the old software products it was using were non-integrated, making it difficult to keep track of engagements and billing. Billable time meant revenue, so AG & Co. opted to implement BillQuick, and has since reduced its overhead and increased profits. Read More

Harvest Technology Group, Inc.


Harvest Technology Group (Harvest) Solution allows enterprises to automate business processes, collaborate across IT and business boundaries, control the overall state of the business and adapt rapidly and easily to change. The Harvest Solution is a unique offering that provides continued document process improvement by developing a multi-phase, fully integrated system by which your organization can manage. Harvest’s product combines a complimentary, enterprise-wide solution framework for transforming your business into an efficient organization. Our consulting services are available throughout the Harvest Solution continuum to help define, implement, and improve your business processes. Harvest’s business process consulting helps our customers determine the best method for increasing, business efficiencies and reducing costs. These process changes may include new product component capability and/or changes in the document workflow. The results for our customers are continued document process improvements and greater business efficiencies.

technology service provider  Technology Group, Inc. Harvest Technology Group (Harvest) Solution allows enterprises to automate business processes, collaborate across IT and business boundaries, control the overall state of the business and adapt rapidly and easily to change. The Harvest Solution is a unique offering that provides continued document process improvement by developing a multi-phase, fully integrated system by which your organization can manage. Harvest’s product combines a complimentary, enterprise-wide Read More