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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technology service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

technology service provider oss  over just because the technology industry introduces some new direction. So we need to only “wrap” existing applications, we need to evolve them forward to better provide for that flexibility and interoperability customers expect. TEC: Vendors often de-emphasize major upgrades, turning rather to vertically oriented and optional value or service packs. Anything on that matter on your side—that is, what will be the quantum leap versions of your products? PS: This question illustrates the depth of Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

technology service provider oss  advanced user interface (UI) technology that delivers more real time, relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

technology service provider oss  best-of-breed software with custom technology and integration services. Let a BSP host your suite of applications, and they can have you up and running in 60 to 90 days and can incorporate new technologies or update existing applications more quickly than can a typical in-house IT staff. According to Rene L. White, the senior vice president of marketing for eConvergent Inc. , they can blend 12 or more off-the-shelf applications with their own integration framework, known as emerge 3.0, to create a Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

technology service provider oss  Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, are the exclusive property of nTels, and may not be Read More...
A Semi-open Source Vendor Discusses Market Trends
A response to trends in the open source software market comes this time from relative newcomer provider xTuple. This vendor’s footprint isn’t entirely in the

technology service provider oss  to support the entire technology stack its applications employ, notably the PostgreSQL database. Appealing Pricing Transparency Where xTuple is indisputably open (referring back to the question of OpenMFG''s true open source nature) is in the vendor''s transparency about its pricing and current product functionalities. For one, product pricing is available online . Despite new product additions, OpenMFG pricing remains unchanged, and the application continues to be offered as either 1) a Read More...
Team Technology, Inc
Team has two technology practices; reseller of Microsoft Dynamics® NAV (formerly Navision) and an information technology staffing practice. Team’s methodology

technology service provider oss  Inc Team has two technology practices; reseller of Microsoft Dynamics® NAV (formerly Navision) and an information technology staffing practice. Team’s methodology is consultative and collaborative. We work in tandem with our clients to identify a business need, design the approach, implement the solution and monitor the results. TEAM is a Microsoft Certified Silver Partner and has enjoyed a long term relationship with Microsoft since our inception. Read More...
Technology Vendor--Can You Afford Credibility?
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building credibility doesn''t have to be

technology service provider oss  ability to be believed. Technology vendors need to define credibility as the ability to sell. Research by The Credibility Forum ( www.thecredibilityforum.com ) shows that technology vendors are weak in understanding the impact credibility has on their efforts, knowing how to gauge their own credibility, and utilizing methods to build and maintain credibility. Defining credibility as the ability to sell means that you cannot afford to be without it. But, at the same time, with today''s tightening Read More...
Eagle Technology
Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations

technology service provider oss  Technology Eagle Technology, Inc. was founded in 1986 and is based in Mequon, Wisconsin (US). The company provides maintenance software for different sizes of operations ranging from the single-user who needs a basic CMMS, to large, multisite clients and Fortune 500 companies that need a fully-featured enterprise solution. It has customers in more than twenty-five countries. Eagle Technology services a diverse cross-section of industries ranging from manufacturing; healthcare; local, state, and Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

technology service provider oss  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

technology service provider oss  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

technology service provider oss  service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

technology service provider oss  for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
Quonext Technology, S.A.
Quonext, como Master VAR de Microsoft en España, es la compañía de software de gestión que ofrece software y servicios de última tecnología con el objetivo de

technology service provider oss  Technology, S.A. Quonext, como Master VAR de Microsoft en España, es la compañía de software de gestión que ofrece software y servicios de última tecnología con el objetivo de ayudar, de una manera ágil, potente y simple, a las organizaciones empresariales a conseguir su rentabilidad y competitividad mediante implantaciones rápidas, efectivas y al menor coste posible con los profesionales más cualificados para cada sector de negocio. Actualmente contamos con más de 500 clientes que Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


technology service provider oss  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

technology service provider oss  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...

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