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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technology service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

technology service provider oss  over just because the technology industry introduces some new direction. So we need to only “wrap” existing applications, we need to evolve them forward to better provide for that flexibility and interoperability customers expect. TEC: Vendors often de-emphasize major upgrades, turning rather to vertically oriented and optional value or service packs. Anything on that matter on your side—that is, what will be the quantum leap versions of your products? PS: This question illustrates the depth of Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

technology service provider oss  advanced user interface (UI) technology that delivers more real time, relevant, and actionable customer information to the service agent''s desktop, thereby transforming a high-volume call center into a more efficient and effective multi-channel customer contact center. Amdocs further evolved its CRM offering in 2003 with the acquisition of the technology assets the bankrupt Exchange Applications Inc. ( Xchange , see Xchange Adds to the List of CRM Point Solutions'' Casualties ). Now re-branded as part of Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

technology service provider oss  Software''s Infranet billing application. Technology from EPiCON, Inc. will be integrated into the Preside Managed Application Services Platform in conjunction with Nortel Networks'' acquisition of EPiCON. The first customer release of the platform solution is expected in the next 30 to 45 days and is being tested through Innovatia. Innovatia is part of Aliant, a telecommunications and IT company. Nortel Networks Preside Managed Application Services Platform will provide a common platform integrated with Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

technology service provider oss  Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, are the exclusive property of nTels, and may not be Read More...
Two Stalwart Vendors Discuss Platform Approaches (Wars)
Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors

technology service provider oss  of business. As for Technology Evaluation Centers '' ( TEC ''s) statement Products that are totally rewritten will be great SOA-based solutions largely for the green field sites…, Infor believes that even customers that deploy new solutions for green field sites are leery of unproven software solutions. Further, TEC''s opinion that SOA-enabling existing enterprise solutions is putting lipstick on a pig applies to some, but not necessarily to all. Infor believes that one should be careful about what Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

technology service provider oss  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

technology service provider oss  Delivery Management | Information Technology Service Management | Compliance Management Services | Service Request Management | ITIL Service Level Management | Management Service Agreement | Service Management Metrics | Itsm Service Management | Service Management Organization | Service Management Tool | Service Management Certification | Service Management Platform | Data Center Service Management | Service Management Company | Service Development Life Cycle | Product Service Life Cycle | Industry Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

technology service provider oss  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More...
International Technology Group
International Technology Group (ITG) is a research and management consulting firm. Its focuses include IT investment strategy, infrastructure studies, financial

technology service provider oss  Technology Group International Technology Group (ITG) is a research and management consulting firm. Its focuses include IT investment strategy, infrastructure studies, financial analysis, and deployment tactics. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

technology service provider oss  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

technology service provider oss  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

technology service provider oss  the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You''ll also get the direct experience of one PSO’s evaluation and selection of a cloud-based ERP system. Find out what PSOs need to know to successfully leverage cloud-based ERP. Register for Top 7 Considerations When Evaluating Cloud-based ERP for Service Organizations today. Event date : Januaru 11, 2010, 1 PM Eastern Standard Time Sponsored by Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

technology service provider oss  will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

technology service provider oss  utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM). Read More...
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