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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technology service provider ims


What You Need to Know about E-learning Technology Standards Before Selecting an LMS
If you’re planning to purchase a learning management system (LMS), or upgrade your existing one, you’d better know about SCORM and AICC. Learn why it’s critical

technology service provider ims  to Know about E-learning Technology Standards Before Selecting an LMS If you’re a small to medium business looking to purchase a learning management system (LMS), you may not be fully aware of the standards out there for e-learning. Many of us take for granted the fact that we can simply sign up for an e-learning course, whether it’s an online course, or a course offered through our own company’s LMS: We log in, start our training, breeze our way through the content and questions, and everything Read More
Oracle Further Orchestrates Its SOA Forays Part Two: Strategy
Oracle''s vision of a complete collaborative e-Business solution requires a database strategy, an application server strategy, and an e-business strategy. Will

technology service provider ims  advantages of relational database technology plus the advantages of XML. Additionally, XML plays a major role within the Oracle Data Provider for .NET product . This is Part Two of a six-part note. Part One contained the event summary and began the market impact. Part Three will discuss strategy shifts. Part Four covers SOA and Web services. Part Five analyzes the Collaxa Acquisition. Part Six will discuss weaknesses and make user recommendations. Application Server Strategy Aimed at the mid-tier of Read More
Saba Software: All about People (Cloud) - Part 3


technology service provider ims  hefty investment, as cloud technology is new and requires that customer data reside outside of a customer’s “firewall” of protection, and many prospective customers could reject or delay adoption, thereby limiting the potential for this new offering. In addition, Saba realizes that public cloud infrastructure is still relatively new and could encounter unexpected problems. Saba has enterprise-class data centers and global co-locations placed around the world (including the US, Canada, Europe, Latin Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

technology service provider ims  for the Small Business Technology Task Force. Leary earned a bachelor''s degree in accounting from the University of Delaware and a MBA concentrating in management information systems from Widener University. He can be reached at bleary@crm-essentials.com , or through his blog at http://www.brentleary.com . Read More
Cameleon (Software) Might Change its Colors but Not its (Q2O/CPQ) Purpose - Part 2
Part 1 of this blog series talked about my recent reunion with Cameleon Software (formerly Access Commerce) a provider of on-demand and on-premises configure

technology service provider ims  The brand new Java technology-based Cameleon edge on-premises software suite of products was released in late 2008, and is already used by a dozen of major customers. Moreover, Cameleon entered the world of cloud computing  two years ago with the two brand new SaaS products: Cameleon cloud Designer and Cameleon cloud CPQ for Salesforce CRM . Cameleon has been integrated with Salesforce CRM for over two years but became a fully  multi-tenant SaaS  provider about a year ago. The first large SaaS Read More
Technology Advisors, Inc.
Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on

technology service provider ims  Advisors, Inc. Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology solutions – on-premise or cloud-based. With a deep knowledge of the leading CRM systems available today and a collaborative business solution approach, we can provide clients the best CRM, marketing automation, sales automation, customer support, call center, analytics, data migration, data integration, mobile or social solution. Technology Read More
Team Technology, Inc
Team has two technology practices; reseller of Microsoft Dynamics® NAV (formerly Navision) and an information technology staffing practice. Team’s methodology

technology service provider ims  Inc Team has two technology practices; reseller of Microsoft Dynamics® NAV (formerly Navision) and an information technology staffing practice. Team’s methodology is consultative and collaborative. We work in tandem with our clients to identify a business need, design the approach, implement the solution and monitor the results. TEAM is a Microsoft Certified Silver Partner and has enjoyed a long term relationship with Microsoft since our inception. Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

technology service provider ims  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

technology service provider ims  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

technology service provider ims  Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

technology service provider ims  and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Terra Technology
Terra Technology''s real time forecasting (RTF) solutions use pattern recognition mathematics to monitor daily demand signals. RTF is compatible with demand

technology service provider ims  Technology Terra Technology''s real time forecasting (RTF) solutions use pattern recognition mathematics to monitor daily demand signals. RTF is compatible with demand planning solutions from major enterprise resource planning (ERP) and supply chain vendors, including Manugistics, SAP, and i2 Technologies. The company''s real time inventory (RTI) offering is a multi-echelon inventory optimization solution which includes the following capabilities: daily inventory target updates; full integration with Read More
Aspen Technology Signs Pact with PWC
Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP that will help link Aspen''s process simulation, control and

technology service provider ims  Technology Signs Pact with PWC Aspen Technology Signs Pact with PWC S. McVey - December 17th, 1999 Event Summary Aspen Technology, Inc. recently announced a strategic alliance with PricewaterhouseCoopers LLP to implement Aspentech solutions in the refining, petrochemicals, chemicals, polymers, life sciences and specialty chemicals, semiconductor, and consumer packaged goods industries. The partners expect to leverage PWC''s implementation expertise for use in integrating data from Aspen''s Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

technology service provider ims  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
LeadTime Technology
Founded in 1998, LeadTime Technology is a consulting and software company based in Delaware (US) that works exclusively on supply chain optimization (SCO

technology service provider ims  Technology Founded in 1998, LeadTime Technology is a consulting and software company based in Delaware (US) that works exclusively on supply chain optimization (SCO) and control. The company offers proprietary time-based models, Microsoft Windows-based software, advanced business processes, and consulting services. LeadTime Technology leverages Lean, Six Sigma, and supply chain operations reference model (SCOR) principles supported by patented algorithms and technology. Read More

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