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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technology service provider ims


What You Need to Know about E-learning Technology Standards Before Selecting an LMS
If you’re planning to purchase a learning management system (LMS), or upgrade your existing one, you’d better know about SCORM and AICC. Learn why it’s critical

technology service provider ims  to Know about E-learning Technology Standards Before Selecting an LMS If you’re a small to medium business looking to purchase a learning management system (LMS), you may not be fully aware of the standards out there for e-learning. Many of us take for granted the fact that we can simply sign up for an e-learning course, whether it’s an online course, or a course offered through our own company’s LMS: We log in, start our training, breeze our way through the content and questions, and everything Read More
Saba Software: All about People (Cloud) - Part 3


technology service provider ims  hefty investment, as cloud technology is new and requires that customer data reside outside of a customer’s “firewall” of protection, and many prospective customers could reject or delay adoption, thereby limiting the potential for this new offering. In addition, Saba realizes that public cloud infrastructure is still relatively new and could encounter unexpected problems. Saba has enterprise-class data centers and global co-locations placed around the world (including the US, Canada, Europe, Latin Read More
Oracle Further Orchestrates Its SOA Forays Part Two: Strategy
Oracle''s vision of a complete collaborative e-Business solution requires a database strategy, an application server strategy, and an e-business strategy. Will

technology service provider ims  advantages of relational database technology plus the advantages of XML. Additionally, XML plays a major role within the Oracle Data Provider for .NET product . This is Part Two of a six-part note. Part One contained the event summary and began the market impact. Part Three will discuss strategy shifts. Part Four covers SOA and Web services. Part Five analyzes the Collaxa Acquisition. Part Six will discuss weaknesses and make user recommendations. Application Server Strategy Aimed at the mid-tier of Read More
Transition for Manhattan Associates Necessary for Long Term Growth
Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center

technology service provider ims  months with an Internet technology provider. The candidate will likely be drawn from vendors who support Internet retailers that see PkMS as a common denominator among their suppliers (70% probability). Provided that Manhattan can stake a claim in the e-Business marketplace within the next 12 months, it can expect to see a return to a healthier 50/50 mix of licenses/services by the second quarter of fiscal 2001 (60% probability). Vendor Recommendations To jump-start its Internet presence, Manhattan Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

technology service provider ims  for the Small Business Technology Task Force. Leary earned a bachelor''s degree in accounting from the University of Delaware and a MBA concentrating in management information systems from Widener University. He can be reached at bleary@crm-essentials.com , or through his blog at http://www.brentleary.com . Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

technology service provider ims  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
Seagate Technology Refocuses its Software Business
Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software, and put all the emphasis on

technology service provider ims  Technology Refocuses its Software Business Event Summary Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software, and put all the emphasis on their business intelligence products. These products were acquired in the early to mid-1990''s with the purchase of Crystal Computer Services (Crystal Reports), and Holistic Systems (Holos OLAP product). Steps taken by Seagate: Reorganized the Seagate Software subsidiary. This effort was Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

technology service provider ims  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

technology service provider ims  utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM). Read More
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

technology service provider ims  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

technology service provider ims  recent CedarCrestone survey, self-service technology results in (on average) a 25% reduction in transaction costs (with fully outsourced administration system and self-service) a 72% reduction in time for requests to be handled; and a 10% improvement in employee satisfaction rating. The survey also cited the following successes: web-based initiatives continue to enable HR to service their organizations strategically The potential cost-saving opportunities through ESS/MSS solutions are significant, as Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

technology service provider ims  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

technology service provider ims  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

technology service provider ims  Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

technology service provider ims  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that Read More

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