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Documents related to » technology event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

technology event resolution itsm  Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 Read More
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

technology event resolution itsm  strategy, process consulting and technology integration Operational services for continual service improvement and mission-critical partnerships Educational services for ITIL and service management Utility services that deliver ongoing lifecycle services in one monthly fee Outsourcing services for customers who prefer a fully hosted solution for their end-user environments With more than 69,000 service professionals operating in 170 countries, unparalleled ITIL v3 leadership, and a heritage of innovation Read More
Women In Technology


technology event resolution itsm  In Technology Read More
Case Study: Crystal Technology, Inc.
With over 150 people in its product development teams working to deliver a number of highly customized product lines, crystal and optical component manufacturer

technology event resolution itsm  optical component manufacturer Crystal Technology Inc. needed to revisit its product development processes, and find ways to improve efficiency. Learn how a new product lifecycle management (PLM) system helped the company reduce engineering change cycles by 16 percent and save $250,000. Read More
Video Synopsis Technology
Despite all the technological advances that have been made in video surveillance, viewing and analysis of recorded video surveillance footage is still a costly

technology event resolution itsm  Synopsis Technology Despite all the technological advances that have been made in video surveillance, viewing and analysis of recorded video surveillance footage is still a costly and time-intensive task that often requires a large team. Learn about one solution that provides a complete representation of all events occurring during 24 hours of video footage in a condensed clip, as short as a few minutes long. Read More
Ryma Technology Solutions


technology event resolution itsm  Technology Solutions Read More
Newman Technology Cuts Inventory Costs by 25 Percent; Achieves 98 Percent Inventory Accuracy
Newman Technology was using a paper trail system to manage a lot of traffic, and realized that it needed a modern-day solution for production accuracy and

technology event resolution itsm  Technology Cuts Inventory Costs by 25 Percent; Achieves 98 Percent Inventory Accuracy Newman Technology was using a paper trail system to manage a lot of traffic, and realized that it needed a modern-day solution for production accuracy and accountability. It needed a robust tool and disciplined processes for managing its inventory, purchase orders, and accounts receivables. Learn how Newman Technology improved its communication with suppliers and gained visibility into suppliers’ operations. Read More
Anatomy of a Technology Selection
Dell Computer Corporation spent millions preparing to deploy an ERP system before realizing that the solution to one set of issues created a more severe problem

technology event resolution itsm  of a Technology Selection Business Management Issue At Dell Computer, the cycle-time from arrival of raw materials to receipt of cash payment after delivery of finished goods is measured in weeks and inventory turns are measured in days. Transaction data must be accessible with Zero-Latency at all management and measurement points. At one of its Platinum Council meetings where Dell executives meet with key customer account CIO''s, Kevin Rollins, Dell''s Vice Chairman, talked about the critical need Read More
Business Integration Technology, Inc.


technology event resolution itsm  Integration Technology, Inc. Read More
Case Study: Align Technology, Inc.
Planning to expand, Align@a medical device manufacturer@identified electronic document management as a vital component of growth. One goal was to reduce the

technology event resolution itsm  Arena Advanced Document Management Technology , Business Document Management Platform , Arena File Management , Document Management Initiative . Growing Fast While Reducing Cost   At a Glance: Customer: Align Technology, Inc. Industry: Medical Device (Class II) Challenge: Implement a robust electronic document management system to support growth, as well as meet and maintain regulatory compliance. Solution: Arena Results: Align cut ongoing compliance cost by more than $250,000 annually. Change Read More
Technology Vendor--Can You Afford Credibility?
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building credibility doesn''t have to be

technology event resolution itsm  ability to be believed. Technology vendors need to define credibility as the ability to sell. Research by The Credibility Forum ( www.thecredibilityforum.com ) shows that technology vendors are weak in understanding the impact credibility has on their efforts, knowing how to gauge their own credibility, and utilizing methods to build and maintain credibility. Defining credibility as the ability to sell means that you cannot afford to be without it. But, at the same time, with today''s tightening Read More
Parametric Technology Corporation''s Bold Vision Drives Growth and Innovation
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology Corporation (PTC) reach

technology event resolution itsm  Technology Corporation''s Bold Vision Drives Growth and Innovation Background Parametric Technology Corporation ( PTC ), one of the top product lifecycle management (PLM) vendors, has a bold vision for the future. Its PLM software solutions include enterprise level product development process solutions, small and medium business (SMB) solutions, and industry solutions that are used by over 40,000 companies worldwide in aerospace and defense (A&D), automotive, consumer products, footwear and Read More
Fast ITSM Implementation and Efficient Process Work
The case company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL

technology event resolution itsm  company implemented an information technology services management (ITSM) system to support information technology infrastructure library (ITIL)–inspired processes. Implement Consulting Group had the project management responsibility during the entire process—from the preliminary requirement collection to selection and implementation to testing and go-live. Read More
The Technology Choices
In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology

technology event resolution itsm  Technology Choices Microsoft''s Uncontested UI Supremacy In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group plc (LSE: SGE.L) for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor. The previous parts of this note detailed the strategies of these two major vendors and analyzed how the market would respond. But, going a mile further, there are some important areas where the synergy and a bridge between MBS and the rest of Read More

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