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Documents related to » technology event resolution itsm


The Technology Choices
In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

TECHNOLOGY EVENT RESOLUTION ITSM: The Technology Choices The Technology Choices P.J. Jakovljevic - August 27, 2005 Read Comments Microsoft s Uncontested UI Supremacy In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group plc (LSE: SGE.L) for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor. The previous parts of this note detailed the strategies of these two major vendors and analyzed how the market would respond. But, going a mile further, there are some
8/27/2005

EvolveWare’s S2T Technology
To date, the best option for discovering and extracting information from software applications has primarily been manual, with automation tools serving in support. These initiatives are tedious, long-term, and high-risk. Companies try to lower monetary cost by outsourcing such projects. However, the time to completion and risks remain unchanged at best. The solution? Automated documentation and transformation of software applications.

TECHNOLOGY EVENT RESOLUTION ITSM: EvolveWare’s S2T Technology EvolveWare’s S2T Technology Source: EvolveWare, Inc. Document Type: White Paper Description: To date, the best option for discovering and extracting information from software applications has primarily been manual, with automation tools serving in support. These initiatives are tedious, long-term, and high-risk. Companies try to lower monetary cost by outsourcing such projects. However, the time to completion and risks remain unchanged at best. The solution? Automated
12/14/2006 4:43:00 PM

Anatomy of a Technology Selection
Dell Computer Corporation spent millions preparing to deploy an ERP system before realizing that the solution to one set of issues created a more severe problem. Note based on discussion among Michael Dell, Kevin Rollins, and Morten Topfer of Dell Computer Corporation and Dell’s Platinum Counsel of customers.

TECHNOLOGY EVENT RESOLUTION ITSM: Anatomy of a Technology Selection Anatomy of a Technology Selection J. Dowling - May 31, 2002 Read Comments Business Management Issue At Dell Computer, the cycle-time from arrival of raw materials to receipt of cash payment after delivery of finished goods is measured in weeks and inventory turns are measured in days. Transaction data must be accessible with Zero-Latency at all management and measurement points. At one of its Platinum Council meetings where Dell executives meet with key customer account
5/31/2002

Top 5 Trends in HR Technology
Recession or not, innovation in HR technology continues to grow—altering the way people work. While there are many new solutions available, here are a few that we’ll be seeing more of in the year ahead.

TECHNOLOGY EVENT RESOLUTION ITSM: 5 Trends in HR Technology Top 5 Trends in HR Technology Sherry Fox - December 2, 2009 Read Comments Over the last decade, the face of human resources (HR) has changed dramatically. What was once a seemingly low-priority department has now become an integral part the organization—and its bottom line. Today, HR is all about the understanding that maintaining a positive and productive work environment is good for business. Accomplishing this more-than-ideal scenario can seem difficult because many
12/2/2009

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

TECHNOLOGY EVENT RESOLUTION ITSM: by deploying astute CRM technology will they be able to capture customer and market data, sense and understand how their customer segments want to be served, and be able to analyze and respond to changes in customer needs and wants. Because CRM processes touch so many parts of a business, they can have a major impact on both cost and revenue. The improvement of sales and marketing processes can bring in new revenue, while call center productivity can drive down the costs of servicing customers, as well
12/7/2007

Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured, repeatable process for evaluating technology solutions and the vendors that provide them.

TECHNOLOGY EVENT RESOLUTION ITSM: to Evaluate Your Strategic Technology Provider? Do You Know How to Evaluate Your Strategic Technology Provider? B. Hecht - August 31, 2002 Read Comments Introduction Issue: Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. Flat IS budgets and limited internal IS resources further exacerbate the selection problem. Problem: Project teams
8/31/2002

IFS Applications™ 7 Architecture and Technology
IFS Applications is built using the same principles employed by successful manufacturers—the production and assembly of components. This allows change and evolution within a component without affecting other components. With a proven track record of building for change, IFS provides step-by-step, non-disruptive introduction of new technologies into operational systems.

TECHNOLOGY EVENT RESOLUTION ITSM: Applications™ 7 Architecture and Technology IFS Applications™ 7 Architecture and Technology Source: IFS Document Type: White Paper Description: IFS Applications is built using the same principles employed by successful manufacturers—the production and assembly of components. This allows change and evolution within a component without affecting other components. With a proven track record of building for change, IFS provides step-by-step, non-disruptive introduction of new technologies into operation
5/12/2006 12:40:00 PM

BPM Technology Taxonomy: A Guided Tour to the Application of BPM
As modern enterprises grow in complexity and scope, managers struggle to keep pace. Business process management (BPM) is increasingly seen as a way to master the swelling complexity of modern corporations and coordinate the work of thousands of people by focusing on well-defined processes. Find out how BPM, applied the right way, can fulfill the promise of IT to automate business processes and directly support strategy.

TECHNOLOGY EVENT RESOLUTION ITSM: BPM Technology Taxonomy: A Guided Tour to the Application of BPM BPM Technology Taxonomy: A Guided Tour to the Application of BPM Source: SAP Document Type: White Paper Description: As modern enterprises grow in complexity and scope, managers struggle to keep pace. Business process management (BPM) is increasingly seen as a way to master the swelling complexity of modern corporations and coordinate the work of thousands of people by focusing on well-defined processes. Find out how BPM, applied the right
6/2/2009 4:15:00 PM

Arming Your Security Operations with the Right Technology and Services
This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation of a holistic security program, and a partner who is aware of the most relevant technology and service for their kind of business.

TECHNOLOGY EVENT RESOLUTION ITSM: Operations with the Right Technology and Services Arming Your Security Operations with the Right Technology and Services Source: Wipro Technologies Document Type: White Paper Description: This white paper discusses the importance of information technology (IT) security for enterprises dealing with changing business conditions. Any breach of security or intrusion into data can be damaging for companies, leading to financial losses and diminished reputation. Most companies today require the implementation
1/17/2013 4:59:00 AM

The Top Five Emerging Trends in Learning Technology
Emerging technologies promise the possibility of big benefits. But real success comes only when a technology’s strengths outweigh its limitations. In the field of learning management, this often means user support must be among the solution’s strengths if it is to thrive. Discover how users have influenced today’s top five e-learning learning trends, and how you can use them to unlock your organization’s full potential.

TECHNOLOGY EVENT RESOLUTION ITSM: Emerging Trends in Learning Technology The Top Five Emerging Trends in Learning Technology Source: SumTotal Systems Document Type: White Paper Description: Emerging technologies promise the possibility of big benefits. But real success comes only when a technology’s strengths outweigh its limitations. In the field of learning management, this often means user support must be among the solution’s strengths if it is to thrive. Discover how users have influenced today’s top five e-learning learning
7/16/2008 9:28:00 AM

Aligning Information Technology with Corporate Strategy
Aligning information technology (IT) with corporate strategy is key to maximizing the business impact of IT investments. Tree Top's structured process of reviewing proposed IT investments will allow an enterprise to understand this alignment, and prioritize investments.

TECHNOLOGY EVENT RESOLUTION ITSM: Aligning Information Technology with Corporate Strategy Aligning Information Technology with Corporate Strategy Olin Thompson - April 5, 2006 Read Comments Introduction The role of information technology (IT) includes supporting corporate strategy. However, for many enterprises, connecting IT initiatives to corporate strategy has proven to be a challenge. Enterprise software vendor Intentia offers a tool that links the two, by way of key performance indicators and best practices. For better understanding
4/5/2006


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