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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technical service providers


Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

technical service providers  the development of new technical capabilities within the service providers. Already, many specialist service providers and second tier services are appearing; these range from online brokerage and automated taxation services to wireless, broadband and Bluetooth product support. The wealth of services that existed in the physical realm will to a large extent be transformed to online businesses. The partnering approach will play a heavy part in tomorrow''s service provider world, and partnerships should be t Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

technical service providers  . There are also technical differences between SaaS and application hosting. In the traditional hosting model, referred to as single tenancy , a service provider licenses an application from an independent software vendor (ISV) and remotely hosts and manages the application (possibly via an ASP), typically for a start-up charge and a monthly maintenance fee. In this one-to-one model, despite high availability and a lower risk of security breaches and service outages, users would often find themselves Read More...
Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

technical service providers  such as sales scripts, technical data sheets, FAQs and the like. Having customizable templates for a variety of service components also enables re-use of these components as building blocks for future product launches. Improved product development. Leveraging information from the sales process to guide the development of new products and services is a critical goal of any customer-driven enterprise. Advanced sales configuration solutions can facilitate this process by sharing customer demand information w Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

technical service providers  this makes training and technical ramp up easier for the moment for most common applications. However, other applications are likely to appear on the horizon, with the potential for new competitors. Think for example of the GM''s OnStar system improved to call local medical help in the event of an accident, or a Coke machine informing base that it its getting low (and for the user to find the next nearest one that still has some!). There are also an estimated 45 million mobile users in the US alone. If the Read More...
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

technical service providers  includes how customers receive technical support or account support. It also can include ancillary tools, customer support programs (and their quality), availability of user groups and SLAs. Operations The vendor s capability to meet its goals and commitments. Factors include the quality of the organizational structure, such as skills, experiences, programs, systems and other vehicles that enable the vendor to operate effectively and efficiently. Completeness of Vision Market Understanding The vendor s Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

technical service providers  portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer response. You''ll learn how effective use of new communication channels can help your company increase customer satisfaction and retention reduce costs increase revenues boost productivity Today''s contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining competitive Read More...
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

technical service providers  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

technical service providers  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

technical service providers  up and prompts the technical support agent to walk the customer through a setup process. The new product can then be used successfully, resulting in a happy customer. This is the type of service the customer wants and what support systems are really trying to provide—seamless service resolution, which can only be provided by effectively using and managing corporate knowledge (i.e., the knowledge of products and services; diagnostic troubleshooting; information stored in all documents on the network Read More...
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

technical service providers  SRP—Catering to Both Service and Product Companies At its SuiteWorld 2014 conference, NetSuite also announced the new services resource planning (SRP) solution , with the idea to bring together the enterprise resource planning (ERP) and professional services automation (PSA) capabilities to enable both project (time/services) and product-based businesses to run their bid-to-bill business life cycles. As the demarcation lines are becoming increasingly blurred between product and service Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

technical service providers  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

technical service providers   Read More...
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

technical service providers  Release-service,BT,offshore,deployment management Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

technical service providers  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

technical service providers  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...

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