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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » technical service providers


Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the

technical service providers  the development of new technical capabilities within the service providers. Already, many specialist service providers and second tier services are appearing; these range from online brokerage and automated taxation services to wireless, broadband and Bluetooth product support. The wealth of services that existed in the physical realm will to a large extent be transformed to online businesses. The partnering approach will play a heavy part in tomorrow''s service provider world, and partnerships should be Read More...
Strategy: What Digital Business Service Providers Mean When They Say It
Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are

technical service providers  for a particular engagement. Technical expertise, on the other hand, may not be worth the added cost, and could also provide service remotely if necessary. Scient, for example, has been known to fly specialist strategists from as far away as Singapore and Japan to the US on major engagements. Most DBSPs have instituted knowledge management and control systems to ensure that they even the skill set playing field across their organizations. Setting up core teams to distribute skills among the organization, Read More...
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

technical service providers  this makes training and technical ramp up easier for the moment for most common applications. However, other applications are likely to appear on the horizon, with the potential for new competitors. Think for example of the GM''s OnStar system improved to call local medical help in the event of an accident, or a Coke machine informing base that it its getting low (and for the user to find the next nearest one that still has some!). There are also an estimated 45 million mobile users in the US alone. If Read More...
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

technical service providers  includes how customers receive technical support or account support. It also can include ancillary tools, customer support programs (and their quality), availability of user groups and SLAs. Operations The vendor s capability to meet its goals and commitments. Factors include the quality of the organizational structure, such as skills, experiences, programs, systems and other vehicles that enable the vendor to operate effectively and efficiently. Completeness of Vision Market Understanding The vendor s Read More...
e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

technical service providers  chiefly financial, MRP and technical systems. EDS, begun in 1963, moved rapidly to become a major systems integrator of the day. Osprey, a latecomer to this market, started in 1993. Product Centric service branches were established in the 80''s and early 90''s out of product developers such as Oracle and IBM. These companies developed services around their products as a means to symbiotically cross-sell products and services. Website Creators and Designers (Creatives / Early Pure Plays) stepped out in the Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

technical service providers  Data Sheets (MSDS) and Technical Data Sheets (TDS) information, accessible both to end-users and to distributors who carry the product line. H.B. Fuller found that providing key information such as product information and order status details, enabled customers and distributors to get the information they need, when they need it, without requiring a call to the Customer Service department. . In addition to providing improved convenience and service, it also decreases costs associated with providing this Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

technical service providers  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

technical service providers  of both business and technical / engineering teams and develop several practical solutions and best practices to common IT issues. A people oriented collaborative leader who is not afraid to tackle the tough issues or broach difficult subjects with team members and executives, Smith’s specialty is working with clients to facilitate agreement, and progression towards, common business and technology goals. About Hitachi Consulting As Hitachi, Ltd.’s (NYSE: HIT) global consulting company, Hitachi Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

technical service providers  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

technical service providers  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

technical service providers  ROI of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

technical service providers  employees whether sales or technical personnel to have their applications, information, documents, and everything else critical to their work available no matter where they were, says Endsley. We have people traveling 50 weeks out of the year, and it is not feasible to anticipate all the documents that they might need on the road. In order to facilitate everyday business processes through a Web interface, VAI began to consider a business portal. As a software provider and an IBM Premier Business Read More...
Cricket''s Challenges before Oracle Taleo Cloud Service
John Moxley describes the reasons behind the company’s decision to choose Oracle Taleo Cloud Service.

technical service providers  s Challenges before Oracle Taleo Cloud Service Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

technical service providers  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More...

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