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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » technical service providers ims


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

technical service providers ims  Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, are the exclusive property Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

technical service providers ims  to End-User Organizations The technical challenges of running advanced enhanced services across large, often multi-carrier, IP networks are magnitudes of order higher than providing vanilla VoIP PSTN-replacement call connectivity. When implemented by “traditional” enhanced service platform providers, the database-centric execution of many popular enhanced services, such as phone/debit calling cards and ubiquitous unified messaging, holds the unpleasant promise of introducing new orders of call Read More...
Saba Software: All about People (Cloud) - Part 3


technical service providers ims  with significantly greater financial, technical, service, support, marketing, and other resources. Saba is not currently offering a native recruitment offering, which limits its ability to penetrate some potential accounts that way. Dear readers, your comments, thoughts, suggestions, or individual experiences with Saba and other learning management, talent management, and social tools are more than welcome. What do you think about the vendor’s people management approach and how it compares to other Read More...
The Best-kept Secret in the Product Lifecycle Management Mid-market
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

technical service providers ims  the vendor, ask tough technical questions, and drill into vendor strong and weak spots. Read More...
What You Need to Know about E-learning Technology Standards Before Selecting an LMS
If you’re planning to purchase a learning management system (LMS), or upgrade your existing one, you’d better know about SCORM and AICC. Learn why it’s critical

technical service providers ims  is a set of technical standards for e-learning software products. It was originally developed based on the US Department of Defense''s (DoD''s) technology specifications for e-learning supplies. The DoD''s goal was to define the smallest possible units of learning content that would allow consistent classification, shareability, and wide reusability. SCORM is important because it makes Web-based training content and the applications that control and display that content to learners interoperable in a Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

technical service providers ims  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction
Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical

technical service providers ims  Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process. A PDS solution allows for concurrent development of products and publications—keeping your engineering and publishing departments in sync. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

technical service providers ims  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

technical service providers ims  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

technical service providers ims  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

technical service providers ims  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

technical service providers ims  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

technical service providers ims  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More...
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

technical service providers ims  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated Read More...

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