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Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technical data support


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical data support  risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In order to give a basis for the analysis of costs relating to enterprise software, the general formula should be noted: total cost of solution = cost of actual software or licensing fee + cost of support + cost of implementation + cost of maintenance The weights assigned to each component in the model are assigned as a rule of thumb, Read More...
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical data support  (iSCSI) (Wikipedia) SQL Server Technical Briefing - EqualLogic iSCSI SAN is also known as : iSCSI SAN , Internet Small Computer System Interface iSCSI , Internet Protocol Small Computer System Interface Storage Area Network , iSCSI IP SAN Solutions , iSCSI SAN Solutions , Internet Scsi , Storage Area Network SAN , SAN Protocol , Internet Protocol Small Computer System Interface , Computer Internet , iSCSI SAN Storage , SAN Solutions , iSCSI IP Network Storage , Improving SAN Performance Reliability , Stor Read More...
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

technical data support  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More...
Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

technical data support  determine the causes. More technical staff is needed to satisfy the maintenance demand. The system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required fo Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

technical data support  whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions of eSupport we Read More...
A Roadmap to Data Migration Success
Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources,

technical data support  Roadmap to Data Migration Success Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources, to a new target database. Effective planning and scoping can help you address the associated challenges and minimize risk for errors. This paper provides insights into what issues are unique to data migration projects and to offer advice on how to best approach them. Read More...
The Role of Cloud in Your Storage and Data Protection Strategy
Find out in Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy.

technical data support  Role of Cloud in Your Storage and Data Protection Strategy The Role of Cloud in Your Storage and Data Protection Strategy Cloud storage is gaining in popularity with companies seeking a more efficient, dynamic, and responsive IT environment. But what are the issues and challenges involved? And how do you make sense of a bewildering maze of cloud storage options? Find out in Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy . In this practical IDC report, you''ll learn Read More...
Fundamentals of Managing the Data Center Life Cycle for Owners
Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and

technical data support  of Managing the Data Center Life Cycle for Owners Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and Read More...
The Value of Big Data
As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity

technical data support  Value of Big Data As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity, which will only increase the challenge. This white paper looks at what big data is, the value of big data, and new data management capabilities and processes, required to capture the promised long-term value. Read More...
Governance from the Ground Up: Launching Your Data Governance Initiative
Although most executives recognize that an organization’s data is corporate asset, few organizations how to manage it as such. The data conversation is changing

technical data support  from the Ground Up: Launching Your Data Governance Initiative Although most executives recognize that an organization’s data is corporate asset, few organizations how to manage it as such. The data conversation is changing from philosophical questioning to hard-core tactics for data governance initiatives. This paper describes the components of data governance that will inform the right strategy and give companies a way to determine where and how to begin their data governance journeys. Read More...
Data Security Is Less Expensive than Your Next Liability Lawsuit: Best Practices in Application Data Security
Insecure data. Heavy fines due to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all

technical data support  Security Is Less Expensive than Your Next Liability Lawsuit: Best Practices in Application Data Security Insecure data. Heavy fines due to non-compliance. Loss of customers and reputation. It adds up to a nightmare scenario that businesses want to avoid at all costs. However, this nightmare is preventable: knowledge base-driven data security solutions can be critical tools for enterprises wanting to secure not only their data—but also their status in the marketplace. Read More...
New Data Protection Strategies
One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased

technical data support  Data Protection Strategies One of the greatest challenges facing organizations is the protection of corporate data. The issues complicating data protection are compounded by increased demand for data capacity and higher service levels. Often these demands are coupled with regulatory requirements and a shifting business environment. Learn about data protection strategies that can help organizations meet these demands while maintaining flat budgets. Read More...
Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses
Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has

technical data support  Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and Read More...
Phoenix Data Systems
Established in 1974 and currently headquartered in Southfield, Michigan (US), Phoenix DataSystems, Inc., initially began as a custom software developer. In the

technical data support  Data Systems Established in 1974 and currently headquartered in Southfield, Michigan (US), Phoenix DataSystems, Inc., initially began as a custom software developer. In the 1980s, it shifted focus to a single specialty: healthcare related equipment maintenance. Read More...
Data Quality Strategy: A Step-by-Step Approach
To realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data—how

technical data support  Quality Strategy: A Step-by-Step Approach To realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data—how to clean it and how to keep it clean. Those organizations that approach this issue strategically will be successful. But what goes into a data quality strategy? This paper from Business Objects, an SAP company, explores the strategy in the context of data quality. Read More...

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