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Software Functionality Revealed in Detail
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 technical data support

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Core PLM--Product Data Management - Discrete RFI/RFP Template

Product Data Management (PDM), Engineering Change Order and Technology Transfer, Design Collaboration, Process and Project Management, Product Technology  

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Documents related to » technical data support

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

technical data support  risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In order to give a basis for the analysis of costs relating to enterprise software, the general formula should be noted: total cost of solution = cost of actual software or licensing fee + cost of support + cost of implementation + cost of maintenance The weights assigned to each component in the model are assigned as a rule of Read More

Four Critical Success Factors to Cleansing Data


Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment to businesses. In this article, learn about the four critical success factors to clean data: 1- scope, 2- team, 3- process, and 4- technology.

technical data support  rule to greater team Technical BA assigned Data Cleansed per business rule Integrity reports written, tested and moved to production Data Owners trained in daily maintenance of report The process takes about 6 weeks for each field to move from analysis to production support. This means at any given time 1 Senior Functional BA will have 12 to 18 fields opened at a time. Duration planning - If you have 50 fields to cleanse then you are looking at a 3 to 4 month effort, but if you have 200 fields to cleanse Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

technical data support  whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions of eSupport Read More

More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

technical data support  planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and network transport, to Application Service Providers, Internet Read More

Planning Horizon of a Technical Personnel Management System


Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

technical data support  determine the causes. More technical staff is needed to satisfy the maintenance demand. The system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required Read More

Garbage in, Garbage out: Getting Good Data out of Your BI Systems


Find out in Garbage In, Garbage Out: Getting Good Data Out of Your BI Systems.

technical data support  in, Garbage out: Getting Good Data out of Your BI Systems Garbage in, garbage out. Poor quality data leads to bad business decisions. You need high quality data in your business intelligence (BI) system to facilitate effective analysis—to make the right decisions at the right time. But how do you achieve this? Find out in Garbage In, Garbage Out: Getting Good Data Out of Your BI Systems . In this Focus Brief , you''ll learn about the steps in the data delivery cycle, the problems can occur at Read More

The Teradata Database and the Intelligent Expansion of the Data Warehouse


In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata's role in the competitive data warehouse space.

technical data support  mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata''s role in the competitive data warehouse space. Read More

TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center


Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the two architectures, and illustrates the key drivers of both the capex and opex savings of the improved architecture.

technical data support  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More

Data Warehousing in the Big Data Era: Are You BIReady?


Netherlands-based BIReady automates the process of designing, deploying, and maintaining a data warehousing solution, allowing the optimization of all necessary BI and analytics tasks. Read this TEC product note from TEC senior BI and data management analyst Jorge Garcia to learn more about how BIReady is meeting its goal of helping companies become "BI ready."

technical data support  Warehousing in the Big Data Era: Are You BIReady? Netherlands-based BIReady automates the process of designing, deploying, and maintaining a data warehousing solution, allowing the optimization of all necessary BI and analytics tasks. Read this TEC product note from TEC senior BI and data management analyst Jorge Garcia to learn more about how BIReady is meeting its goal of helping companies become BI ready. Read More

Rover Data Systems


Rover Data Systems, Inc. was founded with the express purpose of providing an Enterprise Software Solution to address the needs of small and medium-sized Manufacturers and Distributors. During the time that Rover Data Systems has been in business it has accumulated a satisfied customer base, all running their business functions on Millennium III (M3) software. These companies range from the small (<$10M) to the mid-range (>$100M) and cover a broad range of industries from Electronics Manufacturing to Auto Aftermarket Manufacturing to distribution and service. Over the years, the company has also distinguished itself by providing excellent service to its growing installed base. In fact, Rover Data Systems has never lost an installed account to a competitive software product. The first customer still runs all of their operations on the Millennium III Enterprise System.

technical data support  Data Systems Rover Data Systems, Inc. was founded with the express purpose of providing an Enterprise Software Solution to address the needs of small and medium-sized Manufacturers and Distributors. During the time that Rover Data Systems has been in business it has accumulated a satisfied customer base, all running their business functions on Millennium III (M3) software. These companies range from the small ( Read More

Increasing Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management


Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses leverage data as an asset.

technical data support  Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses Read More

A One-stop Event for Business Intelligence and Data Warehousing Information


The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing, business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational decision-making, optimizing performance, and achieving business objectives.

technical data support  on both business and technical aspects of analysis. Topics included performance management, the definition and delivery of business metrics, data visualization, and the deployment and use of technology solutions. Solutions discussed included online analytical processing (OLAP), dashboards, scorecards, and data mining, as well as analytic applications. This focus allows organizations to gain insight into areas within BI and the different aspects of insight that analytics can provide. Organizations that Read More

Data Governance: Controlling Your Organization’s Mission-critical Information


Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your organization with a competitive edge.

technical data support  Governance: Controlling Your Organization’s Mission-critical Information If you think data governance is something dry and remote, think again. When it comes to compliance, data governance can help your company avoid hefty fines and even jail terms for its senior executives. In terms of customer service, data governance can reduce customer churn while giving your company a decisive competitive edge. And as for supply chain management, data governance can help your company understand what products Read More

Linked Enterprise Data: Data at the heart of the company


The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, break down data walls, provide an open, secure, and long-term technological environment, and reduce complexity—read this white paper to find out how.

technical data support  Enterprise Data: Data at the heart of the company The data silos of today''s business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, Read More