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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical data support


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical data support  risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In order to give a basis for the analysis of costs relating to enterprise software, the general formula should be noted: total cost of solution = cost of actual software or licensing fee + cost of support + cost of implementation + cost of maintenance The weights assigned to each component in the model are assigned as a rule of Read More
Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

technical data support  determine the causes. More technical staff is needed to satisfy the maintenance demand. The system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required Read More
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

technical data support  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

technical data support  whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions of eSupport Read More
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical data support  (iSCSI) (Wikipedia) SQL Server Technical Briefing - EqualLogic iSCSI SAN is also known as : iSCSI SAN , Internet Small Computer System Interface iSCSI , Internet Protocol Small Computer System Interface Storage Area Network , iSCSI IP SAN Solutions , iSCSI SAN Solutions , Internet Scsi , Storage Area Network SAN , SAN Protocol , Internet Protocol Small Computer System Interface , Computer Internet , iSCSI SAN Storage , SAN Solutions , iSCSI IP Network Storage , Improving SAN Performance Reliability , Read More
Enterprise Data Management: Migration without Migraines
Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an

technical data support  Data Management: Migration without Migraines Moving an organization’s critical data from a legacy system promises numerous benefits, but only if the migration is handled correctly. In practice, it takes an understanding of the entire ERP data lifecycle combined with industry-specific experience, knowledge, and skills to drive the process through the required steps accurately, efficiently, and in the right order. Read this white paper to learn more. Read More
Master Data Management and Accurate Data Matching
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are

technical data support  Data Management and Accurate Data Matching Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process. Read More
Data Governance: Controlling Your Organization’s Mission-critical Information
Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at

technical data support  Governance: Controlling Your Organization’s Mission-critical Information If you think data governance is something dry and remote, think again. When it comes to compliance, data governance can help your company avoid hefty fines and even jail terms for its senior executives. In terms of customer service, data governance can reduce customer churn while giving your company a decisive competitive edge. And as for supply chain management, data governance can help your company understand what products Read More
Demystifying Data Science as a Service (DaaS)
With advancements in technology, data science capability and competence is becoming a minimum entry requirement in areas which have not traditionally been

technical data support  Data Science as a Service (DaaS) With advancements in technology, data science capability and competence is becoming a minimum entry requirement in areas which have not traditionally been thought of as data-focused industries. As more companies perceive the significance of real-time data capture and analysis, data as a service will become the next big thing. India is now the third largest internet user after China and the U.S., and the Indian economy has been growing rapidly. Read this white Read More
Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction
Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical

technical data support  Improving the Quality of Technical Publications Increases Employee Productivity and Customer Satisfaction Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process. A PDS solution allows for concurrent development of products and publications—keeping your engineering and publishing departments in sync. Read More
A Roadmap to Data Migration Success
Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources,

technical data support  Roadmap to Data Migration Success Many large business initiatives and information technology (IT) projects depend upon the successful migration of data—from a legacy source, or multiple sources, to a new target database. Effective planning and scoping can help you address the associated challenges and minimize risk for errors. This paper provides insights into what issues are unique to data migration projects and to offer advice on how to best approach them. Read More
Operationalizing the Buzz: Big Data 2013
The world of Big Data is maturing at a dramatic pace and supporting many of the project activities, information users and financial sponsors that were once the

technical data support  the Buzz: Big Data 2013 The world of Big Data is maturing at a dramatic pace and supporting many of the project activities, information users and financial sponsors that were once the domain of traditional structured data management projects. Research conducted by Enterprise Management Associates (EMA) and 9sight Consulting makes a clear case for the maturation of Big Data as a critical approach for innovative companies. The survey went beyond simple questions of strategy, adoption, and Read More
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

technical data support  Data Integration: A Primer Originally published - August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization''s customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Read More
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

technical data support  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More

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