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 technical data support

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

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Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Core PLM--Product Data Management - Discrete RFI/RFP Template

Product Data Management (PDM), Engineering Change Order and Technology Transfer, Design Collaboration, Process and Project Management, Product Technology  

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Documents related to » technical data support

Minimizing the Total Cost of Technical Support for Enterprise Applications


Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

technical data support  risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In order to give a basis for the analysis of costs relating to enterprise software, the general formula should be noted: total cost of solution = cost of actual software or licensing fee + cost of support + cost of implementation + cost of maintenance The weights assigned to each component in the model are assigned as a rule of Read More

Planning Horizon of a Technical Personnel Management System


Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

technical data support  determine the causes. More technical staff is needed to satisfy the maintenance demand. The system is capable of assigning jobs in an anticipated way and sending alerts when the amount of work exceeds the man-hours available to execute it. This allows to hire personnel or pay overtime. Supervisors or managers need to know the number of staff budgeted. The system will provide real data about the man-hours available and the site where they were used, as well as the extra technical staff that was required Read More

Great Plains Taps The Web To Deliver Product Support


Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

technical data support  whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions of eSupport Read More

SQL Server Technical Briefing


iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for data centers, and iSCSI support in Windows Server 2003 makes connecting servers to an iSCSI SAN easier and more affordable. Read this technical briefing to understand best practices and the benefits of using an iSCSI SAN with SQL Server 2005.

technical data support  (iSCSI) (Wikipedia) SQL Server Technical Briefing - EqualLogic iSCSI SAN is also known as : iSCSI SAN , Internet Small Computer System Interface iSCSI , Internet Protocol Small Computer System Interface Storage Area Network , iSCSI IP SAN Solutions , iSCSI SAN Solutions , Internet Scsi , Storage Area Network SAN , SAN Protocol , Internet Protocol Small Computer System Interface , Computer Internet , iSCSI SAN Storage , SAN Solutions , iSCSI IP Network Storage , Improving SAN Performance Reliability , Read More

SAP Support - From Reactive to Proactive


I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings.  There were a number of different themes presented by the members of AGS, but the theme that really

technical data support  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More

Tailoring SAP Data Management for Companies of All Sizes


The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management.

technical data support  SAP Data Management for Companies of All Sizes The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today''s environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management. Read More

Massive Data Requires Massive Measures


One thing we learned in the data warehouse and data management world is that when it comes to the analysis of big data, there is also a lot of big money involved in order to gain position. But is the analysis of extensive amounts of data really a key component for the corporate business world?

technical data support  database involves not only technical criteria but also business-related criteria. Besides this spending rush, many other things are happening in the data warehouse space that are worth mentioning, such as the adoption of non-conventional database solutions such as Nosql , and distributed databases as well as the adoption of special types of technologies such as in-memory analysis technologies or column-oriented databases . There are also topics we will have to cover in future articles related to the big Read More

Master Data Management and Accurate Data Matching


Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process.

technical data support  Data Management and Accurate Data Matching Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process. Read More

Agile Data Masking: Critical to Data Loss Prevention and Threat Reduction


Over the past several years data loss and data leaks have been a regular part of headline news. This surge in data leak activity has prompted many organizations to reevaluate their exposure to data leaks and institute automated, agile approaches to data masking. Well-implemented data masking secures data delivery and enhances compliance and security while accelerating data management processes.

technical data support  Data Masking: Critical to Data Loss Prevention and Threat Reduction Over the past several years data loss and data leaks have been a regular part of headline news. This surge in data leak activity has prompted many organizations to reevaluate their exposure to data leaks and institute automated, agile approaches to data masking. Well-implemented data masking secures data delivery and enhances compliance and security while accelerating data management processes. Read More

Meet PCI DSS Compliance Requirements for Test Data with Data Masking


Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more.

technical data support  PCI DSS Compliance Requirements for Test Data with Data Masking Whether you’re working toward your first or your next payment card industry (PCI) data security standard (DSS) audit, you know compliance is measured on a sliding scale. But full compliance can’t be achieved with just one policy or technology. Using data masking, a technology that alters sensitive information while preserving realism, production data can be eliminated from testing and development environments. Learn more. Read More

Data Loss Prevention Best Practices: Managing Sensitive Data in the Enterprise


While a great deal of attention has been given to protecting companies’ electronic assets from outside threats, organizations must now turn their attention to an equally dangerous situation: data loss from the inside. Given today’s strict regulatory standards, data loss prevention (DLP) has become one of the most critical issues facing executives. Fortunately, effective technical solutions are now available that can help.

technical data support  facing executives. Fortunately, effective technical solutions are now available that can help. Read More

Data Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond


For many new system deployments, data migration is one of the last priorities. Data migration is often viewed as simply transferring data between systems, yet the business impact can be significant and detrimental to business continuity when proper data management is not applied. By embracing the five phases of a data migration management methodology outlined in this paper, you can deliver a new system with quality data.

technical data support  Migration Management: A Methodology to Sustaining Data Integrity for Going Live and Beyond For many new system deployments, data migration is one of the last priorities. Data migration is often viewed as simply transferring data between systems, yet the business impact can be significant and detrimental to business continuity when proper data management is not applied. By embracing the five phases of a data migration management methodology outlined in this paper, you can deliver a new system with Read More

Making Big Data Actionable: How Data Visualization and Other Tools Change the Game


To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques.

technical data support  Big Data Actionable: How Data Visualization and Other Tools Change the Game To make big data actionable and profitable, firms must find ways to leverage their data. One option is to adopt powerful visualization tools. Through visualization, organizations can find and communicate new insights more easily. Learn how to make big data more actionable by using compelling data visualization tools and techniques. Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

technical data support  IT support,IT support costs,IT help desk,SAP white paper,software support,training,employee training,application support,application support costs Read More

2013 Big Data Opportunities Survey


While big companies such as Google, Facebook, eBay, and Yahoo! were the first to harness the analytic power of big data, organizations of all sizes and industry groups are now leveraging big data. A survey of 304 data managers and professionals was conducted by Unisphere Research in April 2013 to assess the enterprise big data landscape, the types of big data initiatives being invested in by companies today, and big data challenges. Read this report for survey responses and a discussion of the results.

technical data support  Big Data Opportunities Survey While big companies such as Google, Facebook, eBay, and Yahoo! were the first to harness the analytic power of big data, organizations of all sizes and industry groups are now leveraging big data. A survey of 304 data managers and professionals was conducted by Unisphere Research in April 2013 to assess the enterprise big data landscape, the types of big data initiatives being invested in by companies today, and big data challenges. Read this report for survey responses Read More