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Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical data support


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical data support  risk of having poor technical support response times from vendors. The consideration of these costs can be used as criteria for an informed decision. Anatomy of Direct Costs In order to give a basis for the analysis of costs relating to enterprise software, the general formula should be noted: total cost of solution = cost of actual software or licensing fee + cost of support + cost of implementation + cost of maintenance The weights assigned to each component in the model are assigned as a rule of Read More...
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

technical data support  planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and network transport, to Application Service Providers, Internet Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

technical data support  whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions of eSupport Read More...
Four Critical Success Factors to Cleansing Data
Quality data in the supply chain is essential in when information is automated and shared with internal and external customers. Dirty data is a huge impediment

technical data support  rule to greater team Technical BA assigned Data Cleansed per business rule Integrity reports written, tested and moved to production Data Owners trained in daily maintenance of report The process takes about 6 weeks for each field to move from analysis to production support. This means at any given time 1 Senior Functional BA will have 12 to 18 fields opened at a time. Duration planning - If you have 50 fields to cleanse then you are looking at a 3 to 4 month effort, but if you have 200 fields to cleanse Read More...
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

technical data support  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More...
Evoke Software Releases Axio Data Integration Product
Evoke Software Corporation has announced the release of Axio™, an e-business integration product designed to web-enable multiple different data sources into a

technical data support  Software Releases Axio Data Integration Product Evoke Software Releases Axio Data Integration Product M. Reed - June 27, 2000 Event Summary Evoke Software has created a new product based on their existing Migration Architect product. It will be known as Axio and is designed to provide rapid e-business integration with existing corporate operational systems, new e-commerce applications, customer relationship management, and/or data warehousing. Axio is designed to automatically discover information in Read More...
A Solution to Data Capture and Data Processing Challenges
Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the

technical data support  Solution to Data Capture and Data Processing Challenges Organizations are relying more and more on customer information to drive business processes. You probably spend a lot of time trying to make sure you get the right information to the right people at the right time—but is your data capture process as efficient as it could be? Learn about the issues surrounding data capture and data processing, and about a solution designed to help you address specific processing problems. Read More...
Big Data Comes of Age: Shifting to a Real-time Data Platform
New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving

technical data support  Data Comes of Age: Shifting to a Real-time Data Platform New data sources are fueling innovation while stretching the limitations of traditional data management strategies and structures. Data warehouses are giving way to purpose-built platforms more capable of meeting the real-time needs of more demanding end users and the opportunities presented by big data. Read this white paper to learn more about the significant strategy shifts underway to transform traditional data ecosystems by creating a Read More...
Oracle Database 11g for Data Warehousing and Business Intelligence
Oracle Database 11g is a database platform for data warehousing and business intelligence (BI) that includes integrated analytics, and embedded integration and

technical data support  Database 11g for Data Warehousing and Business Intelligence Oracle Database 11g is a database platform for data warehousing and business intelligence (BI) that includes integrated analytics, and embedded integration and data-quality. Get an overview of Oracle Database 11g’s capabilities for data warehousing, and learn how Oracle-based BI and data warehouse systems can integrate information, perform fast queries, scale to very large data volumes, and analyze any data. Read More...
Data Quality Trends and Adoption
While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ

technical data support  Quality Trends and Adoption While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers. Read More...
2012 Business Data Loss Survey results
This report on the Cibecs and IDG Connect 2012 business data loss survey uncovers the latest statistics and trends around enterprise data protection. Download

technical data support  Business Data Loss Survey results This report on the Cibecs and IDG Connect 2012 business data loss survey uncovers the latest statistics and trends around enterprise data protection. Download the full results now. Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

technical data support  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More...
10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you''re going through the data center...

technical data support  Errors to Avoid When Building a Data Center Proper data center commissioning can help ensure the success of your data center design and build project. But it''s also a process that can go wrong in a number of different ways. In the white paper Ten Errors to Avoid when Commissioning a Data Center , find out which mistakes to avoid when you''re going through the data center commissioning process. From bringing in the commissioning agent too late into the process, to not identifying clear roles for Read More...
Linked Enterprise Data: Data at the heart of the company
The data silos of today''s business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet

technical data support  Enterprise Data: Data at the heart of the company The data silos of today''s business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, Read More...

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