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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tec term sales force automation

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » tec term sales force automation

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

tec term sales force automation  TEC Salesforce Ideaexchange | TEC Term Sales Force Automation | TEC Salesforce com Integrates | TEC Salesforce Mobile | TEC Sales Assessments Sales Force Development | TEC Covering Salesforce | TEC Salesforce On-demand | TEC Sales Assessment Test | TEC Perspectives on Salesforce | TEC Custom Objects in Salesforce | TEC Sales Force Development | TEC Measuring Sales Force Performance | TEC Introduction to Salesforce | TEC Backdrop Salesforce | TEC Sales Force Automation | TEC Sales Force Management | TEC Read More

Onyx Software: CRM Vendor Battling For Viability


Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

tec term sales force automation  the past four quarters. TEC estimates Onyx''s market share at approximately 2% of the broad CRM market. Figure 1 illustrates Onyx''s financial performance. Figure 1. Outside of Siebel, the clear CRM market leader, Onyx''s revenues are consistent with those of its competition. Figure 2 compares Onyx''s recent quarterly revenue to its competition. Figure 2. *Pivotal''s fiscal year ends 6/30. Therefore 4Q00 and 1Q01 were used to compare the same calendar quarters. Vendor Strategy and Trajectory Onyx is moving in Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

tec term sales force automation  dubbed the Navigator (see TEC ’s blog post ). At KronosWorks 2010, Ain discussed the proliferation of smartphones and mobile technology and how they have forever changed people''s expectations about WFM solutions. Soon thereafter, Kronos introduced mobile applications designed around how people naturally communicate in today’s fast-paced business world. Mobile WFM applications improve productivity by making it easier for managers and employees to complete a wide range of workforce-related tasks using Read More

TEC Industry Watch: Enterprise Software News for the Week of June 11, 2012


SOFTWARE SELECTIONSJeanswest selects Manhattan Associates Industry tags: Fashion/retail "Manhattan Associates once again shows the strength of its SCALE platform; Jeanswest was in much need of a supply chain solution that could help them streamline logistics across and between three continents. Jeanswest will now be able to better manage its operations across its branded stores and distribution

tec term sales force automation  extended supply chain. —Philippe Reney, TEC Research Analyst Manhattan Associates: TEC profile Another instance of UNIT4-based ERP shared service goes live for several UK local authorities Industry tags: Public administration and defense Since I am already a bit familiar with UNIT4’s shared-services projects and have spoken to few key people from client’s side, I realize how challenging they can be. The issues have less to do with the technology (which is impressive), or the hardware, than with Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

tec term sales force automation  in the context of TEC research .) CSR - Customer Support Representative . The term for the employees who staff the Customer Interaction Center. CTI - Computer-Telephony Integration. Links incoming phone call information with information that already exists in the database related to that phone number, auto-populating Service Requests with basic information such as Contact Name, Address, Company Name, etc. D   Dashboard - A member of the Business Intelligence family that represents near-real-time data Read More

TEC 2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software


This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these characteristics: collaborative capabilities, cloud deployment, analytics, adaptive solutions, and in-memory computing.

tec term sales force automation  using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these characteristics: collaborative capabilities, cloud deployment, analytics, adaptive solutions, and in-memory computing. Read More

The Definitive Guide to the Right Metrics for Your Inside Sales Team


To manage their teams successfully and hit their revenue number, sales leaders must carefully measure their individual sales reps’ performances. Though many useful leading indicators and metrics to do this, deeper metrics provide a more comprehensive and nuanced understanding of your sales team’s performance and will help you manage sales more effectively. This white papers focuses on the ‘best practices’ sales metrics in three key areas—activities, sales pipeline, and sales results—so you can go beyond scratching the surface of sales management and start digging into the metrics that truly matter.

tec term sales force automation  Sales pipeline, pipeline metrics, sales pipeline metrics, measure sales pipeline, pipeline measurement, InsightSquared, pipeline metrics best practices, healthy sales pipeline, sales results, sales activity metrics Read More

The Ghost in the Machine: Where Has Process Automation Left the Consumer?


Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

tec term sales force automation  Ghost in the Machine: Where Has Process Automation Left the Consumer? The Ghost in the Machine: Where Has Process Automation Left the Consumer? David Clark - June 9, 2006 A Background of Conflict and Malaise There is a growing trend in business circles towards customer advocacy as a means for enterprises to manage customer experience branding. Today''s consumers are generally better informed (and in some respects more militant) than their counterparts from fifty years ago, and marketers and customer Read More

The Future of Sales Performance Management


Sales managers have faced the same challenges since long before customer relationship management (CRM) applications were invented. However, new tools and technologies are making their jobs easier. The future of sales performance management is integrated with CRM and social collaboration. It helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.

tec term sales force automation  However, new tools and technologies are making their jobs easier. The future of sales performance management is integrated with CRM and social collaboration. It helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Read More

Leveraging 3-D for Sales Automation


Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications.

tec term sales force automation  solution comparison, please visit TEC''s Customer Relationship Management Evaluation Center . Read More

NetSuite Buys Bronto, Provides Retailers with CRM Software with Marketing Automation


NetSuite acquired Bronto Software and will now be able to complement its cloud-based customer relationship management (CRM) offering with marketing automation capabilities. In his article, TEC's P.J. Jakovljevic looks at how merchants can use the software to provide their customers with a unified buying experience across all digital channels.

tec term sales force automation  business.   NetSuite provides SuiteCommerce, a comprehensive cloud omnichannel commerce system that provides a range of capabilities, from inventory management to multicurrency and multinational tax compliance. More than 3,000 brands take advantage of the B2B andB2C omnichannel commerce platform to address their point-of-sale (POS), e-commerce, and call center needs.   NetSuite will complement its omnichannel commerce capabilities with Bronto’s marketing automation platform capabilities—enabling Read More

Evolution to Revolution: The Test Automation Maturity Curve


The evolution of test automation towards data-driven and key/action word frameworks reflects the realization that the process becomes more efficient if there is less code to develop and maintain. Instead of taking twenty years to evolve towards efficiency, you can take a revolutionary leap with a code-free approach that makes it easier to implement, manage, and maintain automated tests.

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Imaging and Workflow Automation


In a recession, accounts payable (AP) departments need to process more invoices and pay them faster—all with a smaller staff. Perhaps the biggest challenge stems from the continued reliance on paper-based invoices and people-based processes. Discover solutions that address the most common accounts-payable problem areas, including liabilities, process control and visibility, approvals, exceptions, and manual processing.

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TEC HR Evaluation Center Updated


TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC's Human ...

tec term sales force automation  Evaluation Center . Recently TEC Certified*: Microsoft Dynamics GP Sage Abra HRMS BIS ProStaff Recently updated: Lawson S3 Human Capital Management Meta4 PeopleNet 7 Ultimate Software UltiPro TEC makes it quick and easy to compare more than 50 HR software solutions, with more updated and TEC Certified Solutions than ever before. Visit TEC''s Human Resources Evaluation Center for your fast, free HR comparison today! *TEC Certified Solutions have undergone a rigorous verification process to confirm the Read More

12 Steps to Enterprise Automation


Enterprise environments such as Windows, UNIX, and Linux often have timed or manual tasks that have to be monitored every time they run. Automating your job schedule could be a cost-effective way to free up operators to perform more important tasks. Here are 12 areas that you should consider when seeking to automate job scheduling or upgrade your automation.

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