Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
tec leader in software as a service
to the portfolio. In TEC ’s three-part article series at the time, we had not only praises, but also some reservations and concerns. Namely, in addition to Servigistics now having two overlapping parts planning solutions (i.e., Xelus , the pioneering parts planning solution, which came with Click Commerce, and Servigistics’ original product), the service platform strategy seemed questionable in terms of Servigistics not having native enterprise resource planning (ERP) and/or enterprise asset