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HR System for Banks, Financial Institutions
A multinational bank turned to TEC for help selecting a fully integrated human resources (HR) solution. Find out how the selection project played out.
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Documents related to » tec leader in software as a service


A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

tec leader in software as a service  Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Fact or Fiction? ” ran along Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

tec leader in software as a service  to the portfolio. In TEC ’s three-part article series at the time, we had not only praises, but also some reservations and concerns. Namely, in addition to Servigistics now having two overlapping parts planning solutions (i.e., Xelus , the pioneering parts planning solution, which came with Click Commerce, and Servigistics’ original product), the service platform strategy seemed questionable in terms of Servigistics not having native enterprise resource planning (ERP) and/or enterprise asset Read More...
TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of

tec leader in software as a service  to support that notion. TEC talked about business models with three organizations centered around Free and open source enterprise software. In the first part we talk with David E. Jones, project leader of the Open For Business (OFBiz) project ( www.ofbiz.org ). OFBiz is an e-commerce and enterprise automation (ERP, CRM, EAM, etc.) solution developed through open source methodologies. The second part focuses on a discussion with Edward L. Lilly, Jr., CEO of OpenMFG ( www.openmfg.com ), an ERP solution Read More...
TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection
The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and

tec leader in software as a service  and BPM Solutions with TEC Methodology. Montreal, QC, December 10, 2009 — The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) solutions to streamline how information was collected and analyzed across its various business functions. It had initially contracted Technology Evaluation Centers (TEC) for a standard software evaluation and selection project involving a Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

tec leader in software as a service  in this industry segment. TEC: Which products, regions, and industry segments have been most active as of late? What do you foresee in the next 12–18 months, more of the same, or not? DL: Moxie is a market leader in providing customer communication channel solutions, especially knowledge base, e-mail, chat, co-browse, and WSS. Moxie has offices in North America; Europe, the Middle East, and Africa (EMEA); and Asia and is anticipating a higher demand for its products across the regions as companies look Read More...
A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate
You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install

tec leader in software as a service   Read More...
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

tec leader in software as a service  to try sanity instead. TEC Advisor is calm, rational, and informative. It’s a software selection DSS that gives you free, detailed software comparisons based on your company’s profile. Look, we all know that working with people can sometimes be a little, uh, challenging. So I give you my most valuable tip for dealing with annoyances in your workplace: Denial . It works for me. How about you? This blog post was conceived, written, and edited in an atmosphere of serene tranquility*, with input from a Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection
Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a

tec leader in software as a service  regard to technology selections, TEC describes a knowledge base as having three components: First , a comprehensive set of functional and technical criteria covering every functional area of an enterprise application (in this case, CRM). Second , a set of vendor ratings for the criteria on the vast majority of products on the market. Third , a decision support tool to compare vendor offerings and quantify the gaps between vendor capabilities and company requirements. TEC provides web-enabled versions of Read More...
Jama Software


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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

tec leader in software as a service   Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

tec leader in software as a service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

tec leader in software as a service  SAP has been developing architectures for its desktop projects which have been especially conducive to being extended to the Web). While we don''t know what problems Best Buy may be facing, it''s not hard to imagine that they have encountered both technical difficulties and the challenge of a moving target, as the business strategy changed in response to the fast-moving Web. There is no magic bullet, but it is clearly more important than ever for IT and the business side to work together in evolving Read More...
Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy
Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely

tec leader in software as a service  at Investing in PLM Technology to Profit in a Down Economy Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the future. Read how now. BEGINLYX Read More...
BQE Software
BQE Software, Inc.

tec leader in software as a service   Read More...

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