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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 tec leader in software as a service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » tec leader in software as a service

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

tec leader in software as a service  Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Fact or Fiction? ” ran along Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

tec leader in software as a service  to the portfolio. In TEC ’s three-part article series at the time, we had not only praises, but also some reservations and concerns. Namely, in addition to Servigistics now having two overlapping parts planning solutions (i.e., Xelus , the pioneering parts planning solution, which came with Click Commerce, and Servigistics’ original product), the service platform strategy seemed questionable in terms of Servigistics not having native enterprise resource planning (ERP) and/or enterprise asset Read More

TEC helps Arysta LifeScience North America Reduce Risk in Enterprise Software Selection


The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) solutions to streamline how information was collected and analyzed across its various business functions. It had initially contracted Technology Evaluation Centers (TEC) for a standard software evaluation and selection project involving a self-service approach, supported by TEC's objective and structured methodology. However, as the early stages of the project unfolded, specific functional requirements pointed to the need for additional advisory services, and so TEC's team of experts was brought in to lead a customized project.

tec leader in software as a service  and BPM Solutions with TEC Methodology. Montreal, QC, December 10, 2009 — The North American unit of Arysta LifeScience Corporation, a world leader in crop protection and life sciences, was seeking business intelligence (BI) and business performance management (BPM) solutions to streamline how information was collected and analyzed across its various business functions. It had initially contracted Technology Evaluation Centers (TEC) for a standard software evaluation and selection project involving a Read More

TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz


In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise software solution. Mr. Jones explains his vision in this first part of three articles on maintaining a business centered around Free and open source software for the enterprise.

tec leader in software as a service  to support that notion. TEC talked about business models with three organizations centered around Free and open source enterprise software. In the first part we talk with David E. Jones, project leader of the Open For Business (OFBiz) project ( www.ofbiz.org ). OFBiz is an e-commerce and enterprise automation (ERP, CRM, EAM, etc.) solution developed through open source methodologies. The second part focuses on a discussion with Edward L. Lilly, Jr., CEO of OpenMFG ( www.openmfg.com ), an ERP solution Read More

TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere


Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software.

tec leader in software as a service  to support that notion. TEC talked about business models with three organizations centered around Free and open source enterprise software. In the first part we talk with David E. Jones, project leader of the Open For Business (OFBiz) project ( www.ofbiz.org ). OFBiz is an e-commerce and enterprise automation (ERP, CRM, EAM, etc.) solution developed through open source methodologies. The second part focuses on a discussion with Edward L. Lilly, Jr., CEO of OpenMFG ( www.openmfg.com ), an ERP solution Read More

Mainsaver Software


Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company's professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Diego, California, USA.

tec leader in software as a service  the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company''s professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Diego, California, USA. Read More

Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System


Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult because there is really no one-size-fits-all ERP solution. However, there are certain basic principles that apply to nearly every company’s situation. Find out what they are, and learn how you can increase your chances of a successful ERP implementation.

tec leader in software as a service   Read More

In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business


Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency.

tec leader in software as a service   Read More

Why Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy


Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and allocating limited resources to meet key organizational objectives. Using PPM can also help you better align and manage your people, projects, and processes—giving you the ability to react quickly to change and minimize risk in the current declining market.

tec leader in software as a service   Read More

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises


In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology.

tec leader in software as a service  finding and installing CRM technology. Read More

Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

tec leader in software as a service  and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

Selecting a PLM Solution: Addressing the Needs of a Small Business


Selecting a product lifecycle management (PLM) system can be a challenge if a company is not aware of the options available on the market. But if an organization starts by understanding what the technology should address, and further understands the needs of its unique business and market segment, it can select a PLM tool that makes product development more efficient, and can help transform the organization. Find out how.

tec leader in software as a service  Omnify PLM Solution | TEC PLM White Papers | TEC Product Lifecycle Management White Papers | Technology Evaluation Centers PLM Whitepapers | What is PLM | What is Product Lifecycle Management | Read More

A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

tec leader in software as a service  implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one. Read More

Deacom Certification at a Glance: A Prelude to the Certification Report


We recently certified Deacom Integrated Accounting and ERP Software v 10.4. Before sharing my impressions of Deacom’s product, I would like to briefly describe the certification process so you can better understand how it works. The Process: It all starts with a request for information (RFI) file, which is a hierarchical list of system features and functions that the vendor completes by

tec leader in software as a service  the following blog post: TEC Certification Explained I would like to mention that I particularly liked the honesty and full cooperation that Paul Heinmiller and Susan Shaw exercised during the certification process. I mention this because vendors often try to sell us the product, rather than demo it for the certification. For example, if a vendor initially rates a criterion as supported and during the certification it is determined that it is not supported, some vendors will argue over it and waste Read More