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 tco lean service

Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » tco lean service

TEC Lean and Green Manufacturing Buyer’s Guide


While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively new. Many companies are just beginning to adopt an approach that provides measurable results. Learn how reducing waste and creating efficiencies within your company can make a difference to the environment, the economy, and your bottom line.

tco lean service  often result in positive outcomes, such as innovation or new business opportunities. Even in the midst of a financial crisis, businesses are still booming for the most part. Adding green to their business equation shouldn''t change that. In fact, some of those businesses have discovered that profit and green go together in more ways than one, as we''ll see later on in this report. There are many factors to consider in greening your business too many to mention in a 47-page document. Our aim here, Read More

CA Unloads interBiz Collection Into SSA GT's Sanctuary Part 2: Market Impact


SSA GT believes it is on a path to regain a leading position in its target markets by solving industry-specific business challenges and creating a heterogeneous application environment that works seamlessly with other back-office applications.

tco lean service  total cost of ownership (TCO), and new product releases and versions included in the maintenance fee. To be fair, SSA GT has mostly achieved its most imminent and important goal of enticing existing BPCS customer base to stay on their maintenance contracts. With a few thousands accounts having signed up for continued support so far, SSA GT has secured a sound revenue base, although that might not sustain it while keeping BPCS and its several recently adopted brethren abreast of the latest technology and Read More

Microsoft Dynamics AX: The Chosen One Among Microsoft Dynamics ERP Equals? - Part 1


I have no reason to doubt Kirill Tatarinov, thus far the longest-standing corporate VP of Microsoft Business Solutions, when he keeps reassuring the market by stating that “Microsoft equitably loves all of its children.” Indeed, the Microsoft Dynamics division and its staffers are careful not to reveal any individual enterprise resource planning (ERP) product results

tco lean service  are reportedly demanding lower TCO, easy-to-use, and industry-specific ERP solutions. Size appears to matter here, since the most profitable businesses for both the partner and Microsoft appear to be the shops with over 50 employees. Namely, these software developing and consulting companies have the ability to focus on Microsoft’s technology stack and their vertical solutions, thereby creating equity (via intellectual property and viable business). Certainly, this increased level of Darwinism Read More

Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set - Part 2


Part 1 of this blog series established that the product lifecycle management (PLM) software market for process industries (food @ beverage, life sciences, chemicals, paints, consumer products, etc.) has not been well-defined as compared to its counterparts in the discrete manufacturing and fashion (apparel) industry segments. Indeed, the process PLM solution market is currently

tco lean service  is the constraint (or shortcoming) of the level of configurability of the process PLM solution, with its accompanying ability to minimize  total cost of ownership (TCO) . The process PLM solutions with a global enterprise level of support (i.e., Infor Optima PLM) are generally highly configurable over time via workflows, business rules, and tables (see Figure 2). The discrete manufacturing PLM vendors have robust development tools and their customers have essentially customized (and costly) Read More

The Changing Face of CRM


The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated. Whether it’s to find new opportunities to increase or maintain market share, or to generate new revenue opportunities, each of these areas represent additional challenges in fulfilling customer expectations and demands. A greater

tco lean service  total cost of ownership (TCO) through its subscription-based pricing model. Additionally, the ease of deployment (as the application is accessed over the Internet) can be an advantage worth looking at if your business model is not complex.   Some Vendors Offerings The TEC vendor showcase http://www.vendor-showcase.com is an excellent place to review the CRM space and vendor offerings in greater detail. Below are some CRM solutions that I reviewed and found worthy of mention.   Pivotal CRM by CDC Read More

Enabling Lean Transformation


This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach.

tco lean service  Lean Transformation This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach. Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

tco lean service  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

tco lean service  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

tco lean service   Read More

Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

tco lean service  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More

Lean Manufacturing Training: A Project Approach


Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies.

tco lean service  Manufacturing Training: A Project Approach Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies. Read More

Transitioning to Lean with Oracle Flow Manufacturing


Lean execution strategies within enterprises and across supply chains can dramatically reduce cycle times, improve quality, reduce waste, and improve bottom lines. In other words, lean is more than an advantage: it is a competitive necessity. Oracle’s Flow Manufacturing module capabilities in lean execution can enable the transition from a discrete, push-based manufacturing environment to a flow, pull-based one.

tco lean service  to Lean with Oracle Flow Manufacturing Lean execution strategies within enterprises and across supply chains can dramatically reduce cycle times, improve quality, reduce waste, and improve bottom lines. In other words, lean is more than an advantage: it is a competitive necessity. Oracle’s Flow Manufacturing module capabilities in lean execution can enable the transition from a discrete, push-based manufacturing environment to a flow, pull-based one. Read More

3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

tco lean service  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More

5 Key Steps to Make Field Service Profitable


Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

tco lean service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More

Managing Lean Manufacturing Using Microsoft Dynamics AX 2009


A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing information, financial information and reports and is a useful tool in the decision-making process.

tco lean service  Lean Manufacturing Using Microsoft Dynamics AX 2009 This is an excerpt from the book Managing Lean Manufacturing Using Microsoft Dynamics AX 2009 by Dr. Scott Hamilton. The book can be ordered on amazon.com . Reprinted with kind permission of the publishers. Introduction An integrated supply chain management (SCM) system represents a critical success factor for effective implementation of lean manufacturing. The SCM system supports development and consensus for the demand plan, integrates Read More