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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tco lean service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » tco lean service

TEC Lean and Green Manufacturing Buyer’s Guide


While the need for sustainable development is affecting how organizations do business, the idea of environmental and corporate responsibility as value drivers is still relatively new. Many companies are just beginning to adopt an approach that provides measurable results. Learn how reducing waste and creating efficiencies within your company can make a difference to the environment, the economy, and your bottom line.

tco lean service  often result in positive outcomes, such as innovation or new business opportunities. Even in the midst of a financial crisis, businesses are still booming for the most part. Adding green to their business equation shouldn''t change that. In fact, some of those businesses have discovered that profit and green go together in more ways than one, as we''ll see later on in this report. There are many factors to consider in greening your business too many to mention in a 47-page document. Our aim here, Read More

The Changing Face of CRM


The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated. Whether it’s to find new opportunities to increase or maintain market share, or to generate new revenue opportunities, each of these areas represent additional challenges in fulfilling customer expectations and demands. A greater

tco lean service  total cost of ownership (TCO) through its subscription-based pricing model. Additionally, the ease of deployment (as the application is accessed over the Internet) can be an advantage worth looking at if your business model is not complex.   Some Vendors Offerings The TEC vendor showcase http://www.vendor-showcase.com is an excellent place to review the CRM space and vendor offerings in greater detail. Below are some CRM solutions that I reviewed and found worthy of mention.   Pivotal CRM by CDC Read More

CA Unloads interBiz Collection Into SSA GT's Sanctuary Part 2: Market Impact


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tco lean service  total cost of ownership (TCO), and new product releases and versions included in the maintenance fee. To be fair, SSA GT has mostly achieved its most imminent and important goal of enticing existing BPCS customer base to stay on their maintenance contracts. With a few thousands accounts having signed up for continued support so far, SSA GT has secured a sound revenue base, although that might not sustain it while keeping BPCS and its several recently adopted brethren abreast of the latest technology and Read More

Microsoft Dynamics AX: The Chosen One Among Microsoft Dynamics ERP Equals? - Part 1


I have no reason to doubt Kirill Tatarinov, thus far the longest-standing corporate VP of Microsoft Business Solutions, when he keeps reassuring the market by stating that “Microsoft equitably loves all of its children.” Indeed, the Microsoft Dynamics division and its staffers are careful not to reveal any individual enterprise resource planning (ERP) product results

tco lean service  are reportedly demanding lower TCO, easy-to-use, and industry-specific ERP solutions. Size appears to matter here, since the most profitable businesses for both the partner and Microsoft appear to be the shops with over 50 employees. Namely, these software developing and consulting companies have the ability to focus on Microsoft’s technology stack and their vertical solutions, thereby creating equity (via intellectual property and viable business). Certainly, this increased level of Darwinism Read More

Case Study: Heinz Frozen Food Co.


Heinz Frozen Food Company was set on improving its manufacturing and maintenance process efficiency, and knew that implementing a new enterprise asset management (EAM) system would involve monumental change for employees. Heinz choose a Web-based system to help it gain better visibility into processes and work towards more progressive lean manufacturing and lean maintenance practices for greater efficiency. Learn more.

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The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

tco lean service  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More

Executive Guide to Lean Manufacturing: Making Lean Work for You


Yet few people have a complete picture of lean manufacturing, or know how to truly make it work. but now you can get a clear, concise explanation o...

tco lean service  Guide to Lean Manufacturing: Making Lean Work for You Lean manufacturing has become legendary for the shop floor efficiencies and company profits it can deliver. Yet few people have a complete picture of lean manufacturing, or know how to truly make it work But now you can get a clear, concise explanation of exactly what lean manufacturing is, the principles behind it, and how your company can enjoy the bottom-line benefits , in Lean Operational Improvements that Last . In this informative executi Read More

Lean Manufacturing Training: A Project Approach


Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies.

tco lean service  Manufacturing Training: A Project Approach Manufacturers who are seeking government funding for the introduction of lean manufacturing principles in their daily work environment encounter specific challenges. This white paper addresses lean training issues common to automotive production suppliers of component parts and sub assemblies. Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

tco lean service  had a number of shortcomings. First, thin client software increased costs because the software had to be licensed on a per user basis, an idea that the hosting model was to do away with. This often caused the cost of the Citrix MetaFrame license to account for more than half of a less-than-enticing monthly fee. Second, because the screen was effectively being rendered miles away from where the user was actually located, it was slow and increased the load on the network at a time when bandwidth was at a Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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ITIL Service Support Processes in Record Time


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tco lean service  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


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tco lean service  government. In addition, the outcome of merged applications for customers may entail new hardware and training costs and/or a full system reimplementation. Each of these scenarios demonstrates a common characteristic among such software vendors—a lack of focus on the needs of existing customers. Drawing Upon Experience Although other software vendors are currently touting an SOA product development strategy, Made2Manage Systems has performed more than four years of research and development on this Read More

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Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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