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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tco lean service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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TEC Lean and Green Manufacturing Buyer’s Guide


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tco lean service  often result in positive outcomes, such as innovation or new business opportunities. Even in the midst of a financial crisis, businesses are still booming for the most part. Adding green to their business equation shouldn''t change that. In fact, some of those businesses have discovered that profit and green go together in more ways than one, as we''ll see later on in this report. There are many factors to consider in greening your business too many to mention in a 47-page document. Our aim here, howeve Read More

Microsoft Dynamics AX: The Chosen One Among Microsoft Dynamics ERP Equals? - Part 1


I have no reason to doubt Kirill Tatarinov, thus far the longest-standing corporate VP of Microsoft Business Solutions, when he keeps reassuring the market by stating that “Microsoft equitably loves all of its children.” Indeed, the Microsoft Dynamics division and its staffers are careful not to reveal any individual enterprise resource planning (ERP) product results

tco lean service  are reportedly demanding lower TCO, easy-to-use, and industry-specific ERP solutions. Size appears to matter here, since the most profitable businesses for both the partner and Microsoft appear to be the shops with over 50 employees. Namely, these software developing and consulting companies have the ability to focus on Microsoft’s technology stack and their vertical solutions, thereby creating equity (via intellectual property and viable business). Certainly, this increased level of Darwinism (surviv Read More

The Changing Face of CRM


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tco lean service  total cost of ownership (TCO) through its subscription-based pricing model. Additionally, the ease of deployment (as the application is accessed over the Internet) can be an advantage worth looking at if your business model is not complex.   Some Vendors Offerings The TEC vendor showcase http://www.vendor-showcase.com is an excellent place to review the CRM space and vendor offerings in greater detail. Below are some CRM solutions that I reviewed and found worthy of mention.   Pivotal CRM by CDC Softwar Read More

Finance and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises


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tco lean service  to $1 billion, the TCO for 475 users is $3,092,021 In addition, the average software cost for 220 users for all midsize companies surveyed was $695,750. Interestingly, the average service cost was almost as high as that of the software: $560,377. On average, these companies deployed 11 modules from their ERP packages. Generally, midmarket ERP vendors price their software on a per-module/ per-user basis, and any additional modules will also impact the final cost. Although few vendors were willing to disclo Read More

Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set - Part 2


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tco lean service  is the constraint (or shortcoming) of the level of configurability of the process PLM solution, with its accompanying ability to minimize  total cost of ownership (TCO) . The process PLM solutions with a global enterprise level of support (i.e., Infor Optima PLM) are generally highly configurable over time via workflows, business rules, and tables (see Figure 2). The discrete manufacturing PLM vendors have robust development tools and their customers have essentially customized (and costly) implementa Read More

DSL Ltd. Selects IFS for Service Management


DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.

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Measuring the Success of Lean: Selecting the Best Mileposts for the Never-ending Journey


As manufactures adopt lean principles, the process inevitably involves developing metrics for measuring their progress. But measurements are linked throughout the organization, not just on the manufacturing floor but in accounts payable and other back office processes. This white paper emphasizes the need to focus on strategy deployment.

tco lean service  the Success of Lean: Selecting the Best Mileposts for the Never-ending Journey As manufactures adopt lean principles, the process inevitably involves developing metrics for measuring their progress. But measurements are linked throughout the organization, not just on the manufacturing floor but in accounts payable and other back office processes. This white paper emphasizes the need to focus on strategy deployment. Read More

Enabling Lean Transformation


This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach.

tco lean service  Lean Transformation This white paper discusses solutions that can be leveraged to help support lean initiatives and foster the growth of a lean business. It explores how a lean business can benefit greatly from effective modeling, and provides a detailed example of how one software solution can be effectively adapted to a lean approach. Read More

E-Business Customer Service Success at H.B. Fuller Company


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Optimal Service-parts Management


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Front-office Lean-Taking Lean Manufacturing Beyond the Shop Floor


Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't realizing the real benefits of lean by bringing lean to their front-office operations. Here are a few tips on lean office operations.

tco lean service  office Lean-Taking Lean Manufacturing Beyond the Shop Floor Originally published - June 25, 2007 It would be hard to find a successful manufacturer anywhere in the world that is not using some elements of lean manufacturing to streamline its operation. Some companies have formal lean programs, employing individuals with black belts in Six Sigma (a system of practices for measuring defects and improving quality, and a methodology to reduce defect levels, with Black Belts being the professionals who Read More

Software as a Service Is Gaining Ground


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5 Key Steps to Make Field Service Profitable


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Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

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