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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

tat mobile account management  data, including demographics, financial status, and current and anticipated lifestyle changes (for example, college-age children, retirement concerns, newborn kids, house or condo purchase, changing insurance requirements, etc). To gain a true understanding of customers'' needs and wants, any interaction with them must be captured and analyzed. For example, when a customer with a savings account inquires about a home loan, a full-service financial services company would want the customer-facing employee, Read More
Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management
Traditionally, change management in product development and engineering has been viewed as a way to control cost and improve efficiencies. But companies are

tat mobile account management  source of inefficiency and irritation for manufacturers. Over the years, many companies have focused on improving the efficiency of change management. Recently, there has been a shift in perspective on change management. Companies now recognize that better change processes can drive top-line benefits and, thus, companies are developing change management with an eye towards improving speed to market - Engineering Change Management 2.0. This report serves as a roadmap for those companies seeking to improve Read More
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

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Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

tat mobile account management  Process Management as a Blueprint for Mobile Workforce Management As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM Read More
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

tat mobile account management  told of a California state employee who reportedly took $815,000 (USD) out in sick leave over a 30-year period, because the HR department didn''t end his leave, and the sick leave accrued over time. Astute WFM systems should track every minute from clock-in to clock-out. They can track “off the clock work,” which refers to indirect time—for cleaning up before or after a shift, allotted breaks, travel time between assignments/tasks, etc. While labor management systems typically measure the amount of Read More
DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report
DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation

tat mobile account management  Supply Chain Management of Transportation Management Systems Certification Report DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary. Read More
Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

tat mobile account management  costs of software and implementation range from almost free to millions of dollars and choosing the right vendor or system is vital, this decision can be daunting. The term content management : What does it mean? Content management is a phrase you hear everywhere these days. Companies claim they do content management and vendors say that they sell content management software. People who hear about content management often think about how to create a web site. The text, images, movies, etc., that are Read More
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC''s BPM Evaluation Center. The

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Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

tat mobile account management  Competencies , Talent Management Implementations , Proficiency Level , Workforce Retention , Talent Management Framework . Executive Summary Changes in the economy, marketplace and competitive landscape are prompting businesses to change direction or, at the least, make course corrections. As a result, new technologies, processes, policies and priorities are making existing jobs more complex, while requiring managers to create and fill all-new jobs. In addition, this need to make fundamental changes is Read More
Asset Management
Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling

tat mobile account management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

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Asset Management
Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset

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