Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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“complexity” quickly becomes an understatement. How can any ordinary mortal manage all that data and processes (both in a live system operation and during migrations to newer releases) without some systematic help? To that end, SAP Solution Manager tries to reduce and centralize the management of these diverse systems. In such a landscape, SAP Solution Manager (a.k.a., SolMan ) is the managing system (the “brain,” if you will), and the SAP Business Suite applications, such as SAP ERP, SAP CRM ,