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Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

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Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

tat account management resume  will look at some statistics on the interest in learning management and learning management systems (LMS), as well as discuss three major trends in learning management for this coming year.   Learning Management Systems: TEC Statistics  Organizations and individuals that visit Technology Evaluation Centers’ [TEC’s] Evaluation Centers in search of information on learning management and related software provide us with a good indication of the level of interest in learning management and LMS Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

tat account management resume  relevant to them. Customer segmentation is not a new idea, since segmentation was supposed to be the way that—with the help of CRM tools—companies would offer the best possible service to their best customers. The problem with applying overt segmentation to customer service was that it then revealed a hierarchy that placed most customers at the bottom. This was so because, by definition, elite customers represent a small minority (the proverbial Pareto''s 80/20 Rule). The premise of segmenting Read More...
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

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Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

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Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

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Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

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LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

tat account management resume  content logic from the presentation logic—often using meta-tagging—and by following widely-used content standards like SCORM, AICC, etc. (see http://www.brandon-hall.com/publications/lcmskb/lcmskb.shtml ). The LCMS enables authors to rapidly develop content, quickly and easily edit content when materials change, republish content into printed materials and other forms, develop multilanguage versions from the same source, assign roles and responsibilities to content developers. Content is created Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

tat account management resume  module, will update the status of work completed in projects, as well as the billing information in accounting. For many service organizations, the ability to remotely submit time and expense details (via the Web, off-line, and wireless devices) is critical for efficiently capturing and accurately tracking the delivery and execution of services. Project cost and billing . Service firms require flexible project cost and billing options. The tracking of billable and non-billable information, and the Read More...
Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

tat account management resume  told of a California state employee who reportedly took $815,000 (USD) out in sick leave over a 30-year period, because the HR department didn''t end his leave, and the sick leave accrued over time. Astute WFM systems should track every minute from clock-in to clock-out. They can track “off the clock work,” which refers to indirect time—for cleaning up before or after a shift, allotted breaks, travel time between assignments/tasks, etc. While labor management systems typically measure the amount of Read More...

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