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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

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Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

tat account management guide  employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies used by top organizations to build superior talent management programs. Download your copy of the Aberdeen report Cracking the Code for Talent Management . For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

tat account management guide   Read More
Vulnerability Management Buyer''s Checklist
Here''s an easy, effective way to cover yourself: download the vulnerability management buyer''s checklist: key questions to ask before you select a ...

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Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

tat account management guide  the achievement of targeted quantitative and qualitative objectives, such as sales quotas, product and territory milestones, and customer satisfaction. That''s to say that these software products enable companies to access applicable transaction data; allocate compensation credit to appropriate employees and business partners; determine relevant compensation measurements, payment amounts and timing; and accurately report on compensation results. Furthermore, additional analytics software allows customers Read More
Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

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LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

tat account management guide  content logic from the presentation logic—often using meta-tagging—and by following widely-used content standards like SCORM, AICC, etc. (see http://www.brandon-hall.com/publications/lcmskb/lcmskb.shtml ). The LCMS enables authors to rapidly develop content, quickly and easily edit content when materials change, republish content into printed materials and other forms, develop multilanguage versions from the same source, assign roles and responsibilities to content developers. Content is created Read More
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

tat account management guide  into account when considering implementation of performance management software: the way KPIs are defined by an organization''s focus the meaning and importance of data mining the importance of scorecards and dashboards in driving business decisions the benefits and challenges of implementing a BPM solution BPM versus BI: A Brief Overview BPM applications allow organizations to implement an approach to data analysis. Data mining tools identify trends and enable organizations to plan intelligently for the Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

tat account management guide  a major role in facilitating effective relationship management among all parties involved. Read More
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help

tat account management guide  compensation management software comparison, incentive compensation management, performance and compensation management, performance management software, compensation planning software, compensation vendors, incentive management system Read More
The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

tat account management guide  flight, find out the status of a flight, or check the status of an order or place a new order, the frustration can be massive. The flight from Atlanta to Austin can be twisted into the flight from Atlanta to Boston, and incorrect information given out to the unsuspecting party or the maze of options, keys to press, frequent flyer, or shopper numbers to enter can be daunting. And, let''s not forget the other frequent headache that many of us encounter daily—trying to return an item purchased online to Read More
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

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Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

tat account management guide   Read More

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