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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

tat account management agreement  is a better value statement involved and you are not relying on changing one metric. So you might see improvement in individual metrics like handle time and resolution rates but their value is limited compared to the return from becoming a collaborative knowledge sharing organization. To get going, decide what goals you are trying to accomplish and why. Then try to identify a solution and methodology that will help you attain those goals in your environment. Sometimes people within an organization may Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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OutStart TrainingEdge.com Learning Management System Certification Report
The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation

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DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report
DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation

tat account management agreement  Supply Chain Management of Transportation Management Systems Certification Report DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary. Read More
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

tat account management agreement  management systems (WMS) and transportation management software. When a company relies so heavily on one set of applications, delayed product releases, such as that occurring in June, can have a detrimental impact on earnings. With analysts predicting further losses for the company, Manhattan will need to reassess its current formula and bring in the skills needed to implement changes needed for it to stay competitive. Dabbiere is the third top executive at Manhattan to leave his post this year. Read More
More Than
“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s

tat account management agreement  talent management, TEC 2014 HCM Buyer''s Guide for Medium and Large Enterprises, workforce management, human resources, HR, employee motivation, employee ROI Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

tat account management agreement  reductions , quick and easy implementation , and the fast and big return on investment, you need to know what type of features and functionality you should look for in a warehouse management system. The bells and whistles of a system might look enticing, but what you ultimately need to do is determine your own needs. Using the Pareto Principle, where a minority of inputs yields the majority results, evaluating processes and personnel, and testing can help you assess what your needs are in a Read More
Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

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The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

tat account management agreement  flight, find out the status of a flight, or check the status of an order or place a new order, the frustration can be massive. The flight from Atlanta to Austin can be twisted into the flight from Atlanta to Boston, and incorrect information given out to the unsuspecting party or the maze of options, keys to press, frequent flyer, or shopper numbers to enter can be daunting. And, let''s not forget the other frequent headache that many of us encounter daily—trying to return an item purchased online to Read More
Document Management and Digital Asset Management Is There a Difference and What Might It Be?
As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite

tat account management agreement  At first it was static information, and documents published on the Internet needed management solutions. As a result document management (DM) emerged as the mechanism or process to create, capture, manage, store, and deliver these documents to the right departments and individuals. Digital Assets Today, electronic media is more then just on-line text. Organizations are using images, video, and audio files and other digital formats within organizations that need to be managed as well. Digital assets are Read More
Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies
Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity

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Campus Management
Clients benefiting from Campus Management Corp@ services and solutions represent a rich diversity of colleges and universities, each with its own unique

tat account management agreement   Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

tat account management agreement  relevant to them. Customer segmentation is not a new idea, since segmentation was supposed to be the way that—with the help of CRM tools—companies would offer the best possible service to their best customers. The problem with applying overt segmentation to customer service was that it then revealed a hierarchy that placed most customers at the bottom. This was so because, by definition, elite customers represent a small minority (the proverbial Pareto''s 80/20 Rule). The premise of segmenting Read More

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