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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » tactical event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

tactical event resolution  Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Model , Meeting Event Resolution , Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Read More...
Provia Tackles RFID in a Twofold Manner Part One: Recent Annoucements
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia, which certainly still continues to

tactical event resolution  SCE systems provide the tactical, transactional backbone for order fulfillment and visibility atop their core functionality of order management, warehousing, transportation, yard, and inventory management. To be able to react to fluctuating demand, respond to customer specifications, and coordinate real time event messages from multiple disparate systems, these systems are being further enhanced with decision support capabilities and planning engines aimed at order fulfillment and inventory and order stat Read More...
APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 3
Part 1 of this blog series talked about my attendance of the APICS 2009 International Conference in Toronto, Canada in early October. I attended only a few

tactical event resolution  S&OP process integrates the tactical focus of the operations side with the customer orientation of the marketing and sales side. There is an inherent tension between the needs of the customer and the evolving quality standards of the supply chain. Reducing cycle times, squeezing out unnecessary inventory, paring down the number of partners, practicing  lean manufacturing , and focusing relentlessly on  quality  may result in a swifter, more agile supply chain. However, that can come at the expense of t Read More...
Fourth Shift''s evolution Within SoftBrands'' DemandStream
With a set of seemingly complementary products and via a strategy of focusing on customers, astute acquisitions of more complementary software companies and a

tactical event resolution  entry and reporting and tactical level production status visibility, lot traceability, cost control and work in progress (WIP) management, rendering it well suited for order-ship-bill operations within make-to-stock (MTS) and configure-to-order (CRM) manufacturing environments. CRM and HR are also integrated and through DemandStream integration there is support for lean manufacturing, while APS comes through alliance with Preactor , web-based product configuration through Eden Origin partnership, financia Read More...
Merger Mania At Its Extremes
Other than for the peculiarity of a ‘love triangle’, the merger of SynQuest, Viwlocity and Tilion might be a harbinger of SCEM’s annexation by the realm of SCM,

tactical event resolution  execution side for the tactical time horizon) and SCP with its strengths in inventory management and capacity planning (i.e. planning/optimization side for mid-to-long-term horizon). To that end, as an example, Adexa has been posting growth and good financial results, economic hardships notwithstanding, by providing a homegrown solution that is flexible and integrated on a single data model and can be incrementally implemented as required. Given furthermore pure-SCM leaders'', i2 Technologies and Read More...
IFS Continues Its Reinvention Through Pruning Part One: Event Summary
Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise

tactical event resolution  Continues Its Reinvention Through Pruning Part One: Event Summary Event Summary Divestitures of non-core products and services, which have apparently worked well for vendors like Epicor Software Corporation or Ross Systems (see Way to Go, Ross Systems! and Latest Development on Epicor''s Trying the Divestiture Tack ), seem to be getting accepted by others too. Recently, Industrial and Financial Systems ( IFS ) (XSSE: IFS), a Swedish extended enterprise applications supplier with sales in 45 countries, Read More...
A Road Map to Better Data-driven Decisions: Straightforward Directions for Improving Tactical and Strategic Decision Making
Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for

tactical event resolution  Straightforward Directions for Improving Tactical and Strategic Decision Making Small or midsize businesses need powerful yet affordable analytics, business intelligence (BI), and mobile functionality— to get the information required for making better business decisions. You need trustworthy data from your enterprise resource planning (ERP) system, to derive insights and deliver information when and where your employees need it. For a road map for better data­driven decisions, read this report. Read More...
Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams
What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse

tactical event resolution  Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams What do you get when you mix the efforts of TIBCO , a provider of analytics and event-processing software, and Teradata , a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an  important component of the Teradata Read More...
CDC Software Wins at the Pivotal Auction. Now What? Part One: Event Summary
While Pivotal might have temporarily mitigated its protracted troubles by having the privilege to choose between three potential suitors, the time for some

tactical event resolution  Software Wins at the Pivotal Auction. Now What? Part One: Event Summary Event Summary What had initially looked like the CRM (customer relationship management) market''s version of the Oracle-PeopleSoft takeover saga in the ERP (enterprise resource planning) market, seems to have recently had a closure with relatively graceful winners and losers, despite an inevitable slight dose of drama, twists and turns, and playing hard to get throughout the process. Namely, on December 8, Pivotal Corporation Read More...
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

tactical event resolution   Read More...
Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a

tactical event resolution  Business Network (MBN)--Coming of Age? Part One: Event Summary Event Summary At the end of March, during its annual conference for North American customers, Convergence 2004 , Microsoft Corporation ''s (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division previewed upcoming versions of its enterprise resource planning (ERP) and customer relationship management (CRM) solutions: MBS Axapta , MBS Great Plains , MBS Navision , MBS Solomon , Microsoft CRM , and related services. The main Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

tactical event resolution  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More...
Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


tactical event resolution  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More...
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

tactical event resolution  to Add Encore Functionality to MBS Great Plains 8.0 Part One: Event Summary Event Summary On April 27, Microsoft Corporation ''s (NASDAQ: MSFT) Microsoft Business Solutions ( MBS ) division announced the acquisition of accounting products from a Winnipeg, Manitoba, Canada-based vendor, Encore Business Solutions , Inc ., that could be critical to the success of the customers and partners in the public sector. The acquisition includes Encore''s not-for-profit (NFP) accounting products and the Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

tactical event resolution  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More...

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