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Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » tactical event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

tactical event resolution itsm  Corresponding Resolution Event , Tactical Event Resolution , Event Resolution Step , Event Resolution Include Biases , Integrating Event Resolution , Event Resolution Dependent , Rate IT Event Resolution , Highest-Resolution Model , Meeting Event Resolution , Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

tactical event resolution itsm  achieved both on a tactical and strategic level. Tactically, Centauri identifies exceptional exposure to risk and alerts the appropriate people to the problem, highlighting the cause of this risk. On a strategic level, Centauri automates a simple Six Sigma process that is more proactive than simply alerting people to problems. Over time, Centauri measures service quality, highlights areas that need attention, identifies the significant problem causes (Pareto charts), and then provides detailed Read More
AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1
A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud

tactical event resolution itsm  2012: What Was Jolly Good (and What Could Improve) - Part 1 A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud commerce network provider first and foremost , while also offering additional related  spend management  software as required. The vendor is striving to become a  business-to-business (B2B)  commerce version of Amazon.com and eBay  to enable painless transactions by providing a Read More
Rewrite or Wrap-Around Old Software? Part One: Event Summary
Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support

tactical event resolution itsm  or Wrap-Around Old Software? Part One: Event Summary Event Summary There is a small group of vendors with brave and fresh ideas, which are by no means the prerogative of the biggest and the richest. This group has chosen to rewrite their applications on a new, possibly future-proof application framework. The intent of these visionary vendors is to address the ever increasing market awareness of the following facts: That almost every business changes and that software must change with the business Read More
Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and

tactical event resolution itsm  Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary Event Summary The long predicted consolidation within the warehouse management systems/supply chain execution (WMS)/ (SCE) market seems finally to be happening, albeit behind schedule. Yet, the pathway to consolidation has proceeded along a somewhat unexpected route, and the key players have not always been the usual suspects. Namely, instead of a direct intra-market consolidation, some public SCE/WMS vendors —or smaller, Read More
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

tactical event resolution itsm  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More
Vendor Shootout for ERP
Established in 2007, the Vendor Shootout™ for ERP is a leading enterprise resource planning (ERP) software evaluation, comparison, and selection event

tactical event resolution itsm  Shootout for ERP Established in 2007, the Vendor Shootout™ for ERP is a leading enterprise resource planning (ERP) software evaluation, comparison, and selection event. Geared toward ERP selection teams and decision makers for companies with manufacturing and/or distribution requirements, this event is ideal for businesses who are budgeting for or are currently evaluating an ERP software upgrade or replacement. Moderated by Technology Evaluation Centers, the Vendor Shootout™ for ERP has served Read More
Epicor''s Mid-Market Pitch Becomes Higher For (One) Scala Part One: Event Summary
One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of

tactical event resolution itsm  for future strategic and tactical acquisitions in a consolidating market. Prior to the merger, Epicor had delivered its solutions to over 15,000 customers worldwide, whereby its manufacturing customer community includes over 6,500 customers, implemented in more than thirty-five countries. Epicor''s broadening suite of integrated software solutions features CRM, financials, manufacturing, SCM, professional services automation (PSA), and collaborative commerce applications. On the other hand, Scala''s main Read More
Tactical Human Resources Evolves into Strategic Human Capital Management
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun to invest in optimizing human

tactical event resolution itsm  Human Resources Evolves into Strategic Human Capital Management Originally published - September 27, 2006 Given the examples of the changes in human resource (HR) management discussed in Thou Shalt Manage Human Capital Better , and the mushrooming number of point solution providers, many enterprises have realized the significant shortcomings of traditional HR (in terms of technology, beliefs, processes, and practices) that require a strategic-level mind-set change. This is particularly relevant Read More
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information

tactical event resolution itsm  Tactical and Strategic Information to Perfect the Customer Interaction Experience Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently updated customer information across multiple channels of access, including data stored and used within and outside contact center applications. There are several reasons for this lack of success—in particular the method by which these multichannel contact centers were developed in the Read More
SAP Bolsters NetWeaver''s MDM Capabilities Part One: Event Summary
SAP''s determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by

tactical event resolution itsm  Bolsters NetWeaver''s MDM Capabilities Part One: Event Summary Event Summary To anyone even remotely following SAP AG (NYSE: SAP), the leading provider of enterprise applications and the market''s bellwether, it should be crystal clear that, for the last couple of years, SAP''s aggressively promoted application and integration platform, SAP NetWeaver , has become the main pillar of the vendor''s strategy to remake itself into a platform vendor too. In addition to its broadest suite of enterprise Read More
Microsoft TECHED 2013: Microsoft Expands Services for Enterprise IT
As part of its TECHED 2013 event in New Orleans, Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being cloud

tactical event resolution itsm  TECHED 2013: Microsoft Expands Services for Enterprise IT As part of its TECHED 2013 event in New Orleans , Microsoft has announced offerings to address the new needs of enterprise IT. On its path towards being  cloud-first , Microsoft is releasing new offerings to enhance its cloud, data management, and application development services, as well as launching a new release of its flagship Windows product. Microsoft Cloud, hybrid and versatile With regard to server and cloud offerings, Read More
Event: TEC''s P.J. Jakovljevic at SuiteWorld 2013
TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld

tactical event resolution itsm  TEC''s P.J. Jakovljevic at SuiteWorld 2013 TEC principal analyst P.J. Jakovljevic will be talking about key trends that are driving cloud ERP in a panel discussion on May 14 (3 pm), as part of SuiteWorld 2013 . The event will be moderated by blogger and influencer  Vinnie Mirchandani . P.J. will be joined by fellow experts  Phil Wainewright , Dennis Howlett , and Brad Kugler  in discussing how technologies such as social networks, mobile devices, and advanced analytics are changing the way Read More
Zero Contact Resolution: How to Keep Customers and Build Great Brands
For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how

tactical event resolution itsm   Read More
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

tactical event resolution itsm   Read More

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