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Resumen:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Extracto del documento de
system technical support:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Publicado en:
2000-12-05
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Resumen:
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and
this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system
can be useful. (...)
Extracto del documento de
system technical support:
... For the short- and long-term technical staff planning, the system can
generate ... In other words, they will have information to support the answers to the ...
Publicado en:
2005-08-19
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Resumen:
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital
component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s
total cost of ownership. (...)
Extracto del documento de
system technical support:
... of responding to any technical problem (ranging from a simple workstation problem, to
the entire system crashing); thus, vendor 1 delivers support when the ...
Publicado en:
2009-09-28
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Resumen:
Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating
systems available—Microsoft Windows or Linux—will better serve their needs and be more cost-efficient to implement. (...)
Extracto del documento de
system technical support:
Because small to medium enterprises are limited in their resources, they must carefully consider which of the two major operating
systems availabl...
Publicado en:
2006-12-19
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Resumen:
Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their
operating system selection. Small and medium enterprises need to carefully analyze the available data to accurately evaluate
their strategic IT investments. (...)
Extracto del documento de
system technical support:
Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their
operating system selec...
Publicado en:
2006-12-20
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Extracto del documento de
system technical support:
... This only happens when those actions can have a serious impact on the system, like voiding
invoices, exporting ... Let your technical support staff handle it. ...
Publicado en:
2009-07-28
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Resumen:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
Extracto del documento de
system technical support:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
Publicado en:
2007-04-02
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Resumen:
Powerful strategies for taking charge of your technical data.It won't cost you anything to find out.Download your Free whitepaper
here! To reduce time to market and realize the full value of its intellectual property, Cadbury plc needed to ensure compliance
with government regulations. The company launche (...)
Extracto del documento de
system technical support:
Powerful strategies for taking charge of your technical data.It won't cost you anything to find out.Download your Free
whitepaper here! To reduce t...
Publicado en:
2010-03-11
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Resumen:
One of the primary benefits of outsourcing is the initial negation of 'up-front' costs associated with the implementation
of a production system. (...)
Extracto del documento de
system technical support:
... the cost factor outweighs the benefit of an in house system. ... can
successfully market to small organizations while providing good technical support coupled
with ...
Publicado en:
2000-11-20
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Resumen:
The upfront expenses of a network comprise only 19% of the total cost. The remaining 81% can sneak up on bank management,
often unaware of some subtle TCO factors (...)
Extracto del documento de
system technical support:
Evaluating the Total Cost of Network Ownership. Lynn Koller - July 26, 2000. Comments: 0. Read Comments Brian Killian and
Lynn Koller ...
Publicado en:
2000-07-26
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Resumen:
Replacing an aging enterprise resource planning/manufacturing resource planning (ERP/MRP) system to stay competitive brings
with it a host of questions. (...)
Extracto del documento de
system technical support:
Replacing an aging enterprise resource planning/manufacturing resource planning (ERP/MRP) system to stay competitive brings
with it a host of ques...
Publicado en:
2003-01-27
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Resumen:
Prio! SecureSync combines the proven technologies of Fischer Systems and Siemens, providing over 18 years of combined directory
synchronization and management experience. The flexibility and interoperability of the product have certainly captured the
industries attention in bringing order to ‘directory (...)
Extracto del documento de
system technical support:
Prio! SecureSync combines the proven technologies of Fischer Systems and Siemens, providing over 18 years of combined directory
synchronization an...
Publicado en:
2000-06-05
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Resumen:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Extracto del documento de
system technical support:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Publicado en:
2009-09-04
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Resumen:
I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown pits two major learning management system vendors
against each other, head-to-head: Saba Software and SumTotal Systems. I hope you find this LMS Showdown helpful and informative.
I welcome all your comments and questions (...)
Extracto del documento de
system technical support:
... the fact that these capabilities are offered by SumTotal through third party support.
... down to the individual criteria—you can tell the system which business ...
Publicado en:
2009-01-12
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Resumen:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
Extracto del documento de
system technical support:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Publicado en:
2006-10-27
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Extracto del documento de
system technical support:
... The solution functions much like emulating the most experienced technical support
agent’s ... Critical to the success or failure of any system is the “look and ...
Publicado en:
2009-01-08
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Resumen:
The Learning Management System (LMS) RFP Template covers industry-standard functional criteria of Learning Management Suite
that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a
RFP template, it is a working document that serves as a kno (...)
Extracto del documento de
system technical support:
... Classroom Training for end users; System technical administration training.
Product Technology and Support, Learning Management System LMS RFP Template. ...
Publicado en:
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Resumen:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Extracto del documento de
system technical support:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Publicado en:
2003-08-15
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Resumen:
Intel and Microsoft are getting into the server appliance game, only this appliance is really a small server. But if they
want to misuse the term, who are we to argue? (...)
Extracto del documento de
system technical support:
... at small businesses with little or no technical support staff ...
If you don't have a technical staff or know-how ... also plans to license its operating
system to other ...
Publicado en:
2000-04-03
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Resumen:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and
Asia, and believes with its service policy, it can conti (...)
Extracto del documento de
system technical support:
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their "collective inte...
Publicado en:
2005-04-04