ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
system operations management
users) reliably using Ventyx’s system over many years and many releases, as opposed to ClickMobile, which is just a year or two in existence. In other words, potential ClickMobile customers should ask themselves, “Is the solution proven, reliable, and practical where the rubber meets the road?” SM: Well, I can’t comment on Ventyx’s numbers, but here are some numbers of our own: From the end of 2008 (when the offering started being offered in earnest) to the end of 2009, ClickMobile added 15,000