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CMMS – EAM
Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. ...
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Documents related to » system maintenance support


What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

system maintenance support  The fact that the system is old means that it has relatively few bugs, that the code is stable, and that the user company is not altering how it is using the product very much. Although these executives saw the value of bug fixes, the low number of bugs in their systems had made this part of the maintenance service seem more like an insurance policy benefit. What this means is that the older the code is, the lower the value of maintenance. However, the older the code, the higher the customer''s risk is Read More...
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

system maintenance support  looking to purchase a system should know that its negotiating power is at its greatest before the contract is signed. Maintenance fees as a percent of the license cost should also be made negotiable rather than be taken for granted by vendors. Vendors'' margins of 90 percent or so are ripe for bargaining by savvy and aggressive buyers. Bargaining should include asking for a lower percentage figure, for a piecemeal approach, or for maintenance fees to be based on the software license''s discounted price, Read More...
Reliability Driven Maintenance--Closing the CMMS
Reliability driven maintenance (RDM) focuses on understanding the

system maintenance support  including an internally developed system (since rewritten) that accelerates and streamlines reliability centered maintenance (RCM) and condition monitoring (with over 200 man-years of proactive maintenance development). Dofasco also transferred five maintenance professionals to Ivara for the period of five years and has occasionally provided consultants to assist in implementations. This is Part Two of a two-part note. Part One discussed the trend and defined RDM. Ivara Ivara holds a promise to combine Read More...
Support and Maintenance: No Longer the Software Industry''s
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises'' growing awareness of how these S&M agreements

system maintenance support  realize that an enterprise system is a mission-critical infrastructure or platform for an entire business, as opposed to a mere appliance purchased for individual use. In any case, vendors'' best kept secret status (see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? ) is no longer tenable, given many recent quantitative findings and analyses. One such finding from International Data Corporation ( IDC ) shows that, in US dollars, businesses will have paid nearly $100 Read More...
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

system maintenance support  to play out over system architectures, new middleware, and service-oriented architecture (SOA) technology standards, as experience teaches us, see Architecture Evolution: From Web-based to Service-oriented Architecture . Lastly, many customers are concerned that choosing one vendor will leave them with a potentially weak or unviable solution in the coming shake out. Although existing enterprise systems'' customers are a locked-up audience, they can be only to a point. If vendors continue playing hardball, Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

system maintenance support  problem, to the entire system crashing); thus, vendor 1 delivers support when the enterprise needs it. The opportunity cost that the organization incurs by purchasing the product from vendor 2 is the amount of support paid to vendor 2, plus the revenue lost due to the solution being down. To be clear, since vendor 1 is 50 percent more responsive, had the firm gone with vendor 2, the opportunity cost of purchasing this solution would have been the cost of licensing, plus all the implicit costs (explained Read More...
How to Sell Management on a New IP-Based Phone System
An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your

system maintenance support  a New IP-Based Phone System An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system. Read More...
Leading Phone System Brands for Different Business Sizes
Your business telephone system is a mission critical tool, so it’s imperative to pick the best system for your business—not only for today, but for the next few

system maintenance support  Phone System Brands for Different Business Sizes Your business telephone system is a mission critical tool, so it’s imperative to pick the best system for your business—not only for today, but for the next few years. Download this guide for a listing and review of the leading phone systems on the market for small, midsized, large, and enterprise-level businesses. You''ll get a breakdown of both on-premise and hosted solutions, and the top five providers for each category. Read More...
Lean Asset Management--Is Preventive Maintenance Anti-Lean?
How can we determine the right maintenance strategy for a specific asset? To meet the objectives of lean, we need to evaluate the cost of failure in terms of

system maintenance support  Is Anti-Lean Asset management systems have used the concept of preventive maintenance for years as a strategy to avoid unplanned downtime. Preventive maintenance uses time-based rules to determine when a specific maintenance task should be performed to avoid unplanned downtime. The unit of time is days, weeks, or months or a number of cycles of the asset (every 100,000 pieces, for example). Preventive maintenance has proven that it can lower unplanned downtime. But, applying the principles of lean tells Read More...
How to Buy a Phone System
There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use

system maintenance support  to Buy a Phone System There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line. Read More...
8 Rules for Investing in a New Accounting System
Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System.

system maintenance support  in a New Accounting System Are you sure your financial and accounting system is helping your company grow? It might actually be holding it back. Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System . You''ll learn about the warning signs of a financial and accounting system that is dangerously outdated or lacking in critical functionality—and what you can do about it. You''ll also discover the eight rules for choosing a system that will take Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

system maintenance support   Read More...
Open System, Inc
Open Systems was founded in 1976 on the premise of delivering powerful accounting software solutions to small and mid-market customers. Throughout its 25

system maintenance support  System, Inc Open Systems was founded in 1976 on the premise of delivering powerful accounting software solutions to small and mid-market customers. Throughout its 25+ years, Open Systems has partnered with thousands of independent resellers, consultants and developers in order to deliver accounting software solutions to over 250,000 small, growing, and mid-market software users. Read More...

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