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Software Functionality Revealed in Detail
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 system maintenance support

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » system maintenance support

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

system maintenance support  The fact that the system is old means that it has relatively few bugs, that the code is stable, and that the user company is not altering how it is using the product very much. Although these executives saw the value of bug fixes, the low number of bugs in their systems had made this part of the maintenance service seem more like an insurance policy benefit. What this means is that the older the code is, the lower the value of maintenance. However, the older the code, the higher the customer''s risk is Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

system maintenance support  realize that an enterprise system is a mission-critical infrastructure or platform for an entire business, as opposed to a mere appliance purchased for individual use. In any case, vendors'' best kept secret status (see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? ) is no longer tenable, given many recent quantitative findings and analyses. One such finding from International Data Corporation ( IDC ) shows that, in US dollars, businesses will have paid nearly $100 Read More

How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

system maintenance support  to play out over system architectures, new middleware, and service-oriented architecture (SOA) technology standards, as experience teaches us, see Architecture Evolution: From Web-based to Service-oriented Architecture . Lastly, many customers are concerned that choosing one vendor will leave them with a potentially weak or unviable solution in the coming shake out. Although existing enterprise systems'' customers are a locked-up audience, they can be only to a point. If vendors continue playing hardball, Read More

Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part Two: Reliability Driven Maintenance


Reliability driven maintenance (RDM) focuses on understanding the "asset health" to determine what maintenance work should occur and when something should be done. It enables preemptive intervention before failure occurs, whereby failure would mean that equipment is not delivering required performance regardless of whether it is actually broken down or not.

system maintenance support  including an internally developed system (since rewritten) that accelerates and streamlines reliability centered maintenance (RCM) and condition monitoring (with over 200 man-years of proactive maintenance development). Dofasco also transferred five maintenance professionals to Ivara for the period of five years and has occasionally provided consultants to assist in implementations. This is Part Two of a two-part note. Part One discussed the trend and defined RDM. Ivara Ivara holds a promise to combine Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

system maintenance support  vendor, but a focused system implementation (SI) and consulting firm that happens to sell its services under service contracts instead of mere break-fix arrangements. If the circumstances were different (that is, if the company was not perceived by Oracle as bottom-feeding and client-poaching), Rimini Street could in fact be an Oracle partner. As a matter of fact, Oracle and SAP compete with their implementation partners for maintenance contract dollars time and again, but typically not by offering 50 Read More

How to Choose a Distribution System


Implementing the proper distribution system can be as important to your bottom line as expanding your warehouse or bringing on new product lines. After all, the right system provides immediate and long-term benefits that can impact your business processes across the board. That’s why it’s important to define business processes and objectives before you start the search for new software.

system maintenance support  to Choose a Distribution System Implementing the proper distribution system can be as important to your bottom line as expanding your warehouse or bringing on new product lines. After all, the right system provides immediate and long-term benefits that can impact your business processes across the board. That’s why it’s important to define business processes and objectives before you start the search for new software. Read More

Industry Support in WCM


If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge

system maintenance support  for web content management systems (WCM), I have some stats that might help you key into the features you''d expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge base. We model WCM systems on a hierarchy of functionality within the following categories. The functionality within those categories Read More

10 Mistakes to Avoid When Buying a Business Phone System


10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

system maintenance support  Buying a Business Phone System Here are 10 common mistakes buyers make when purchasing a new phone system—and how to avoid them. Covering everything from backups to scalability to planning ahead for future needs, this concise guide will help ensure you don''t regret your new phone system choice. Why learn the hard way? A phone system is something your business will have to live with for years to come. Download your PDF copy of 10 Mistakes to Avoid When Buying a Business Phone System today. For Read More

Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation


Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities, Fleet, Plant Equipment and yes, even computers. It makes even more sense when you consider that today more and more companies are adding a new line item in their financial statements called "Deferred Maintenance Revenue Write Down". A lack of preventive maintenance affects the shareholders of all companies due to aging assets and reactive maintenance practices. A complete preventive maintenance program consisting of better business practices and a simple tool such as a Computerized Maintenance Management Software (CMMS) or Enterprise Asset Management (EAM) package can streamline the process and result in immediate savings in both time and money. So how do you justify the initial investment and where can the cost savings be seen across the enterprise?

system maintenance support  Base - One centralized system integrated with accounting, purchasing and other legacy systems can streamline the ability to share real time information across the enterprise. These are just a few of the many benefits of a comprehensive maintenance program and what a centralized CMMS package can do for you. Now, let''s look at actually measuring the savings in terms of hard evidence. For the purposes of this example we''ll examine two key areas that you can use when it comes to justifying a CMMS/EAM Read More

ITIL Service Support Processes in Record Time


To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

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Areas of Growth for After-market Maintenance, Repair, and Overhaul Initiatives


Increasingly, companies in the aviation industry are outsourcing their maintenance, repair, and overhaul (MRO) operations, especially for engine and component repair. However, many companies still report using custom, in-house applications instead of standard, off-the-shelf solutions. Learn how companies are balancing their outsourced and in-house MRO solutions, and discover the top three trends impacting the MRO segment.

system maintenance support  maintenance repair overhaul,mro,maintenance software,service repair software,maintenance repair overhaul slip,software repair shops,mro equipement,complex mro Read More

Maintenance Connection Onsite/Online for CMMS-EAM Certification Report


Maintenance Connection Onsite/Online (v. 5.0) is TEC Certified for online evaluation of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

system maintenance support  of computerized maintenance management system (CMMS)–enterprise asset management (EAM) solutions in the Asset Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

8 Rules for Investing in a New Accounting System


Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System.

system maintenance support  in a New Accounting System Are you sure your financial and accounting system is helping your company grow? It might actually be holding it back. Find out if your current system is a drag on your company in Eight Rules for Investing in a New Accounting System . You''ll learn about the warning signs of a financial and accounting system that is dangerously outdated or lacking in critical functionality—and what you can do about it. You''ll also discover the eight rules for choosing a system that will take Read More

A Modern Approach to Improving Customer Support


As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

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