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 system maintenance support

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS – EAM

Enterpise asset management (EAM) solutions support maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. EAM typically includes computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » system maintenance support

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

system maintenance support  The fact that the system is old means that it has relatively few bugs, that the code is stable, and that the user company is not altering how it is using the product very much. Although these executives saw the value of bug fixes, the low number of bugs in their systems had made this part of the maintenance service seem more like an insurance policy benefit. What this means is that the older the code is, the lower the value of maintenance. However, the older the code, the higher the customer''s risk is Read More

Reliability Driven Maintenance--Closing the CMMS "Value Gap"? Part Two: Reliability Driven Maintenance


Reliability driven maintenance (RDM) focuses on understanding the "asset health" to determine what maintenance work should occur and when something should be done. It enables preemptive intervention before failure occurs, whereby failure would mean that equipment is not delivering required performance regardless of whether it is actually broken down or not.

system maintenance support  including an internally developed system (since rewritten) that accelerates and streamlines reliability centered maintenance (RCM) and condition monitoring (with over 200 man-years of proactive maintenance development). Dofasco also transferred five maintenance professionals to Ivara for the period of five years and has occasionally provided consultants to assist in implementations. This is Part Two of a two-part note. Part One discussed the trend and defined RDM. Ivara Ivara holds a promise to combine Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

system maintenance support  realize that an enterprise system is a mission-critical infrastructure or platform for an entire business, as opposed to a mere appliance purchased for individual use. In any case, vendors'' best kept secret status (see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? ) is no longer tenable, given many recent quantitative findings and analyses. One such finding from International Data Corporation ( IDC ) shows that, in US dollars, businesses will have paid nearly $100 Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

system maintenance support  vendor, but a focused system implementation (SI) and consulting firm that happens to sell its services under service contracts instead of mere break-fix arrangements. If the circumstances were different (that is, if the company was not perceived by Oracle as bottom-feeding and client-poaching), Rimini Street could in fact be an Oracle partner. As a matter of fact, Oracle and SAP compete with their implementation partners for maintenance contract dollars time and again, but typically not by offering 50 Read More

Is There a Street Corner for a Vendor-neutral Third Party Support and Maintenance Provider?


Although Rimini Street's client base is still budding, the third party provider of support and maintenance has been quite bullish, owing to the accelerating demand for its service lines; healthy win ratios; and solid execution of its aggressive business plan.

system maintenance support  of other software and system layers, and traditional enterprise software vendors and first generation third party support programs do not include general coverage of environmental issues outside the software package. Rimini Street includes support coverage of environmental issues, and will work with other software vendor support organizations to try to diagnose and recommend solutions to complex environmental interoperability issues. Flexible and no-frills support terms—traditional S&M programs require Read More

Impact the Bottom Line, a Business Case For Reliability-Driven Maintenance


Many external factors are forcing companies to focus on cost efficiencies to gain a competitive advantage. As a result, maintenance organizations are now being charged with the responsibility to contribute to the bottomline. The condition, availability and reliability of site assets affect a company’s ability to meet fluctuations in market demands, maintain quality and safety levels, and minimize product losses. Improving asset reliability impacts the bottom line. Learn how to develop a business case to justify reliability-driven maintenance.

system maintenance support  the Bottom Line, a Business Case For Reliability-Driven Maintenance Many external factors are forcing companies to focus on cost efficiencies to gain a competitive advantage. As a result, maintenance organizations are now being charged with the responsibility to contribute to the bottomline. The condition, availability and reliability of site assets affect a company’s ability to meet fluctuations in market demands, maintain quality and safety levels, and minimize product losses. Improving asset Read More

10 Mistakes to Avoid When Buying a Business Phone System


10 Mistakes to Avoid When Buying a Business Phone System. Here are 10 common mistakes buyers make when purchasing a new phone system and how to av...

system maintenance support  Buying a Business Phone System Here are 10 common mistakes buyers make when purchasing a new phone system—and how to avoid them. Covering everything from backups to scalability to planning ahead for future needs, this concise guide will help ensure you don''t regret your new phone system choice. Why learn the hard way? A phone system is something your business will have to live with for years to come. Download your PDF copy of 10 Mistakes to Avoid When Buying a Business Phone System today. For Read More

The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

system maintenance support  Quadstone System Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse Read More

Phone System Buying Checklist


Phone System Buying Checklist. Are you buying a new business phone system but have a few critical questions?

system maintenance support  System Buying Checklist Are you buying a new business phone system —but have a few critical questions? Will it boost productivity and reduce costs? Does it have the right features for your company''s needs? Will it integrate easily with the other technologies your employees are using? The Phone System Buying Checklist lays out the nine most important questions to ask when you''re in the market for a new phone system. So you can get the right system, from the right vendor, at the right terms Download Read More

10 Golden Rules for Choosing an ERP System


10 Golden Rules for Choosing an ERP System can help you keep your selection project on time and on budget.

system maintenance support  for Choosing an ERP System Choosing a new ERP solution? If you don''t plan carefully it may take longer—and cost more—than it needs to. 10 Golden Rules for Choosing an ERP System can help you keep your selection project on time and on budget. From gathering your requirements to comparing vendors and solutions to calculating total cost of ownership (TCO), you''ll find out what you need to do to make your selection process a success. Don''t risk getting bogged down in a long, expensive implementation. Read More

Maintenance Connection Onsite/Online


Maintenance Connection is web-based maintenance management system that can be deployed on-line via the Internet or on-site on a company's Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser.  

system maintenance support  a company''s Intranet. The system allows a maintenance organization to manage assets, keep track of work orders, schedule preventive maintenance, store standard operating procedures, maintain spare parts levels, and ultimately develop good reports to make better long-term business decisions. With over 150 reports and a built-in report writer, any information can be quickly accessed from anywhere in the world by using an web browser. Read More

Maintenance Team at Lakeside Educational Network Keeps Things Running Smoothly for Students Going Through Rough Patches


The maintenance team at the Lakeside Educational Network (LEN) near Philadelphia addresses a diverse set of challenges; not only managing 72,000 square-feet of building space, they must also cut grass and remove snow over a 20-mile radius; conduct inspections and repair a fleet of trucks, cars and vans; and address a host of other tasks. To help manage the depth and breadth of maintenance tasks at LEN, the 15-person team uses a CMMS called Bigfoot CMMS. Among other things, Bigfoot CMMS calls up equipment repair history; automates preventive maintenance schedules; tracks work orders; monitors costs; and aids new building projects.

system maintenance support  Team at Lakeside Educational Network Keeps Things Running Smoothly for Students Going Through Rough Patches The maintenance team at the Lakeside Educational Network (LEN) near Philadelphia addresses a diverse set of challenges; not only managing 72,000 square-feet of building space, they must also cut grass and remove snow over a 20-mile radius; conduct inspections and repair a fleet of trucks, cars and vans; and address a host of other tasks. To help manage the depth and breadth of maintenance Read More

How to Sell Management on a New IP-Based Phone System


An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system.

system maintenance support  a New IP-Based Phone System An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system. Read More

How to Choose a CRM System


When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more.

system maintenance support  to Choose a CRM System When it comes to customer relationship management (CRM), it’s important to understand all the benefits of an integrated CRM system before beginning your selection process. This guide is designed to help you build the business case for a CRM system, form an effective project team, ask the right questions, identify the challenges involved and much more. Read More

What Are the Support and Maintenance Options?


Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing for any company that is considering discontinuing S&M for an application product.

system maintenance support  older or less critical systems might be an alternative too, especially for self-sufficient users that seldom use the help desk and that are not planning to upgrade in the future. As a last resort, there is always the so-called nuclear option —switching to other competitive software providers and solutions. Recently, the notion of a reconfigure option has emerged. A user company can change or adopt only what it needs, which may mean outsourcing modifications (to third party service providers), cutting Read More