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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » support service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

support service provider oss  to extended installation and support teams. While that does serve some purpose, it falls far short of what customers expect and what ISVs and VARs need to stay in business. It’s our belief that ISVs and VARs will play an even more important role as SOA becomes predominant. To get the agility and flexibility promised, businesses will need partners that specialize in everything from custom service development to SOA configuration and management. And with the gradual demise of the monolithic application, Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

support service provider oss  markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this year, service providers will have the additional benefit of Service Level Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

support service provider oss  to create products that support pluggable components, so customers can have both best-of-breed and integrated suites, but she doesn''t expect that movement until 2003. The third movement, designed to promote the second one, above, is independent software vendors that are defining integration interfaces - a common language - in which different applications could speak to each other if they choose to. Put a bit more technically, they provide infrastructures to encapsulate applications within objects, and Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

support service provider oss  sophistication as it must support customer contact centers with hundreds or thousands of  customer service agents/advisors (CSA s) working and resolving cases, trouble tickets, orders, inquiries, or fraud reports in a variety of service industries in the private and public sectors. Process instances are generally short-lived, possibly ending with one call (first-time resolution), but the volume can be daunting. Volumes of cases to be processed become even higher for  business process outsourcers (BPO Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

support service provider oss  Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

support service provider oss  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

support service provider oss  and minimize attrition. Improve support of distributors - Make improvements both in terms of giving them better access to product information and directing business to them. Increase the Customer Service Department''s time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

support service provider oss  need to maintain and support the legacy solutions providing that functionality. The best strategy will always be to leverage SOA to create services and applications that can replace legacy systems. Finally, giving in to the temptation to ignore SOA could be even more dangerous. The hype is so intense that IT leaders will be under pressure from all sides. It will not be long before CEOs and peers start asking their IT leaders to articulate their SOA strategy. SOA is coming and it will likely become the Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

support service provider oss  and HTML5 online/offline mobility supporting iOS, Android, and Windows devices.   VSI in the Microsoft Dynamics Ecosystem   There were three VSI partnership announcements at the recently held Microsoft Convergence 2014 conference. Cincom Systems will resell VSI''s enterprise service lifecycle management (SLM) solution VSM to enhance its Cincom Business Suite . VSI’s Cincinnati software peer Cincom Systems is a Microsoft Global independent software vendor (ISV) for manufacturing, and the Cincom Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

support service provider oss   Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

support service provider oss  framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution. Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

support service provider oss  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More...
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

support service provider oss  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More...
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

support service provider oss  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More...

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