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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 support service provider oss

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Documents related to » support service provider oss

Open Platform Provider Answers Questions about the State of the Market


Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review and feedback, this time Technology Evaluation Centers has attempted to solicit vendors’ proactive views.

support service provider oss  to extended installation and support teams. While that does serve some purpose, it falls far short of what customers expect and what ISVs and VARs need to stay in business. It’s our belief that ISVs and VARs will play an even more important role as SOA becomes predominant. To get the agility and flexibility promised, businesses will need partners that specialize in everything from custom service development to SOA configuration and management. And with the gradual demise of the monolithic application, Read More

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

support service provider oss  Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, Read More

Amdocs Overhauls Its Marketing


Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

support service provider oss  by long supplying operations support software (OSS) used by telecommunications service providers to deliver voice, data, and wireless services to their customers. OSS is a generic term for a suite of software programs that enable an enterprise to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the term has since been applied to the business Read More

Progress Software Revs Up to Higher RPM via Savvion - Part 2


Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a large leap into the business process management (BPM) space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5 [evaluate this product] is one of the most mature BPM suites in the

support service provider oss  sophistication as it must support customer contact centers with hundreds or thousands of  customer service agents/advisors (CSA s) working and resolving cases, trouble tickets, orders, inquiries, or fraud reports in a variety of service industries in the private and public sectors. Process instances are generally short-lived, possibly ending with one call (first-time resolution), but the volume can be daunting. Volumes of cases to be processed become even higher for  business process outsourcers (BPO Read More

Two Stalwart Vendors Discuss Platform Approaches (Wars)


Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors. Based on our questions, these two vendors share their views on market trends, platform approaches, and mid-market issues.

support service provider oss  proprietary vendor platforms, we support the customer ecosystem that includes a number of technologies and products. In fact, we welcome that environment, because in the open market, without vendor lock-in platforms, we feel our solutions will beat out any of our competitors. In fact, Infor Open SOA is core to the Infor Customer First product strategy and to the overall long-term corporate strategy. By using Infor Open SOA to service-enable current and future Infor solutions, we are creating the Read More

Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

support service provider oss  be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms. The most obvious is the role of sales and service working together under account managers who are associated with customer retention and who manage accounts or - in the new jargon - manage Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

support service provider oss  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More

Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

support service provider oss  Cycle | Managed Services Support | Service Management Framework | Management Services Organization | Vendor Management Services | Implement Service Management | ITIL V2 Service Level Management | Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

support service provider oss  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More

The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations


Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling engine.

support service provider oss  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

support service provider oss  and minimize attrition. Improve support of distributors - Make improvements both in terms of giving them better access to product information and directing business to them. Increase the Customer Service Department''s time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

support service provider oss  portal/interface or the customer support module. The latter is connected to a telephony system within the call center which feeds data into the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

support service provider oss  CRM,online,Epicor,self-service,clientele,customer Read More

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

support service provider oss  IT Strategy | IT Support Management | IT System | IT System Management | IT System Service | IT System Services | IT Systems | IT Systems Management | IT Template | Itil | Itil Best Practice | Itil Best Practices | Itil Change Management | Itil Framework | Itil Implementation | Itil Itsm | Itil Management | Itil Problem Management | Itil Process | Itil Processes | Itil Service Management | Itsm | Itsm Service Management | Itsm Toolkit | Manage Operational Risk | Manage Risk | Management Analysis | Read More