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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » support service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

support service provider oss  to extended installation and support teams. While that does serve some purpose, it falls far short of what customers expect and what ISVs and VARs need to stay in business. It’s our belief that ISVs and VARs will play an even more important role as SOA becomes predominant. To get the agility and flexibility promised, businesses will need partners that specialize in everything from custom service development to SOA configuration and management. And with the gradual demise of the monolithic application, Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

support service provider oss  by long supplying operations support software (OSS) used by telecommunications service providers to deliver voice, data, and wireless services to their customers. OSS is a generic term for a suite of software programs that enable an enterprise to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the term has since been applied to the business Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

support service provider oss  Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

support service provider oss  sophistication as it must support customer contact centers with hundreds or thousands of  customer service agents/advisors (CSA s) working and resolving cases, trouble tickets, orders, inquiries, or fraud reports in a variety of service industries in the private and public sectors. Process instances are generally short-lived, possibly ending with one call (first-time resolution), but the volume can be daunting. Volumes of cases to be processed become even higher for  business process outsourcers (BPO Read More...
Two Stalwart Vendors Discuss Platform Approaches (Wars)
Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors

support service provider oss  proprietary vendor platforms, we support the customer ecosystem that includes a number of technologies and products. In fact, we welcome that environment, because in the open market, without vendor lock-in platforms, we feel our solutions will beat out any of our competitors. In fact, Infor Open SOA is core to the Infor Customer First product strategy and to the overall long-term corporate strategy. By using Infor Open SOA to service-enable current and future Infor solutions, we are creating the Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

support service provider oss  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

support service provider oss  and HTML5 online/offline mobility supporting iOS, Android, and Windows devices.   VSI in the Microsoft Dynamics Ecosystem   There were three VSI partnership announcements at the recently held Microsoft Convergence 2014 conference. Cincom Systems will resell VSI''s enterprise service lifecycle management (SLM) solution VSM to enhance its Cincom Business Suite . VSI’s Cincinnati software peer Cincom Systems is a Microsoft Global independent software vendor (ISV) for manufacturing, and the Cincom Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

support service provider oss  and minimize attrition. Improve support of distributors - Make improvements both in terms of giving them better access to product information and directing business to them. Increase the Customer Service Department''s time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

support service provider oss  need to maintain and support the legacy solutions providing that functionality. The best strategy will always be to leverage SOA to create services and applications that can replace legacy systems. Finally, giving in to the temptation to ignore SOA could be even more dangerous. The hype is so intense that IT leaders will be under pressure from all sides. It will not be long before CEOs and peers start asking their IT leaders to articulate their SOA strategy. SOA is coming and it will likely become the Read More...
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

support service provider oss  If you require customer support over the phone, make sure your provider has this option. You can test their responsiveness and helpfulness similarly to the email test by calling them up and asking a few questions while testing the service.   About TynTec TynTec is a mobile messaging operator, offering enterprise quality SMS services to mobile network operators, enterprises, internet companies and mobile services providers. The company uses its unique technical infrastructure to deliver high quality, Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

support service provider oss  IT service delivery and support. Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

support service provider oss  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More...
Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure

support service provider oss  innovation is creating capabilities supporting the next shift toward this performance-based approach. Partnerships in the value chain—sharing of knowledge, process innovations, and technology concepts, as well as the building of agreements, will be bedrock to the success of performance-based business models. The data is housed in too many locations, in too many enterprises, in all level of aggregation, formats, etc., for partnerships not to be essential to performance-driven business models. This Read More...
Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

support service provider oss  Service Strategies that Win: Executive View of the Cloud This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

support service provider oss  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More...

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