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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » support service provider oss


Open Platform Provider Answers Questions about the State of the Market
Rather than offering the customary opinions and analysis of major market trends beforehand and then giving the involved vendors a chance for a factual review

support service provider oss  to extended installation and support teams. While that does serve some purpose, it falls far short of what customers expect and what ISVs and VARs need to stay in business. It’s our belief that ISVs and VARs will play an even more important role as SOA becomes predominant. To get the agility and flexibility promised, businesses will need partners that specialize in everything from custom service development to SOA configuration and management. And with the gradual demise of the monolithic application, Read More...
ASP Infrastructure: The Party Has Started
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They''ve assembled an interesting portfolio of

support service provider oss  markets. The platform will support provisioning of multiple applications, application-to-application communication to automate manual processes, and access via thin, fit and fat clients and wireless devices. This will give service providers time-to-market differentiation, the ability to streamline and scale operations with automatic and customized billing, secure provisioning of applications and performance management. Later this year, service providers will have the additional benefit of Service Level Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

support service provider oss  by long supplying operations support software (OSS) used by telecommunications service providers to deliver voice, data, and wireless services to their customers. OSS is a generic term for a suite of software programs that enable an enterprise to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the term has since been applied to the business Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

support service provider oss  sophistication as it must support customer contact centers with hundreds or thousands of  customer service agents/advisors (CSA s) working and resolving cases, trouble tickets, orders, inquiries, or fraud reports in a variety of service industries in the private and public sectors. Process instances are generally short-lived, possibly ending with one call (first-time resolution), but the volume can be daunting. Volumes of cases to be processed become even higher for  business process outsourcers (BPO Read More...
The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

support service provider oss  Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

support service provider oss  self-service,guide,HR,management Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

support service provider oss  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

support service provider oss  scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

support service provider oss  portal/interface or the customer support module. The latter is connected to a telephony system within the call center which feeds data into the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests Read More...
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

support service provider oss   Read More...
PC Helps Support


support service provider oss  Helps Support Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

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Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

support service provider oss  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More...
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

support service provider oss  If you require customer support over the phone, make sure your provider has this option. You can test their responsiveness and helpfulness similarly to the email test by calling them up and asking a few questions while testing the service.   About TynTec TynTec is a mobile messaging operator, offering enterprise quality SMS services to mobile network operators, enterprises, internet companies and mobile services providers. The company uses its unique technical infrastructure to deliver high quality, Read More...

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