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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » support service provider cdr


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

support service provider cdr  Shared Service Providers , Support Service Provider , Technical Service Providers , Technology Service Provider , Telecom Service Providers . Notice This document contains proprietary and confidential information of nTels and shall not be reproduced or transferred to other documents, disclosed to others or used for any purpose other than that for which it is furnished, without the prior written consent of such nTels companies. The trademarks and service marks of nTels, including the nTels mark and logo, Read More...
What Is Interconnect Billing?
When operators interconnect together to send and receive voice and other services, special requirements arise for the billing. Operator to operator interconnect

support service provider cdr  you are purchasing should support all those types of RIOs that you have to handle. The most difficult of the RIOs is usually with the national incumbent monopoly telecom operator that already exists and holds the majority of the numbers. They have a long list of entries in the RIO and interconnect billing system needs to be complaint to all of those requirements mentioned in the RIO. Mediation All CDRs needs to be mediated. Mediation is the most critical task in the entire network of telecom operators Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

support service provider cdr  CRM,online,Epicor,self-service,clientele,customer Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

support service provider cdr  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

support service provider cdr  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

support service provider cdr  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

support service provider cdr  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

support service provider cdr  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

support service provider cdr  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

support service provider cdr  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

support service provider cdr  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More...
The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a

support service provider cdr  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

support service provider cdr  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC''s P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
PC Helps Support


support service provider cdr  Helps Support Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

support service provider cdr  be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms. The most obvious is the role of sales and service working together under account managers who are associated with customer retention and who manage accounts or - in the new jargon - manage Read More...

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