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Software Functionality Revealed in Detail
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 support scm strategy

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Management (SCM)

Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. 

Evaluate Now

Documents related to » support scm strategy

Configurability Strategy: A Competitive Advantage


To gain a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that provides more options using fewer resources. Learn about the two interrelated phases of a configurability strategy: developing the product—which emphasizes the essential functionality of a product configurator—and executing the lead-to-order (LTO) process in a lean manufacturing environment.

support scm strategy  IT systems that can support development of configuration, pricing, and complete documentation over a typically iterative proposal cycle; for example, electrical distribution systems. Configurability Strategy: Introduction For companies selling complex products with a multitude of options and variations, developing unique, customized product configurations '' without a product configurator '' is a tedious and error prone process. With a poorly structured product database, identifying a valid configuration Read More

Mid-Market Strategy: International Enterprise Solutions


Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its own resources.

support scm strategy  incremental migration and concurrent support remains. Since mid-2002 when version 1.34 emerged, Adonix X3 has been a Web-native ERP solution designed for mid-sized companies. Its functionality includes fully integrated manufacturing, such as routing, bills of material (BOM), product configurator, master planning schedule (MPS) and MRP; costing; quality control; shop floor control (SFC), and capacity planning; distribution, including purchasing, sales, inventory management, and replenishment; and Read More

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

support scm strategy  manual, error-prone, and costly support processes. They offer incentives to their partners to represent their brand, drive demand, and act on the organization''s behalf beyond its own reach, creating win-win situations. Some organizations have built integrated service networks to get closer to their customers and respond faster to their needs for service delivery and support. This helps ensure that service resolution involving partners such as service contractors is as fast and reliable as if it were Read More

SAP SCM-Stepping Out of Obscurity


Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

support scm strategy  Service Parts Warehousing capabilities support all warehousing processes, including inbound and outbound processing, distribution, and storage. Service Parts Fulfillment helps to efficiently market and sell highly profitable service parts, maximize operational efficiency, and reduce transactional costs for high-volume parts orders. The offering also helps manage reverse logistics, including returns, repairs, refurbishments, resale/remarketing, and disposal of parts to decrease returns and extract value Read More

Is MAPICS Getting the Magic of PLM? Part Two: Strategy


During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either "hunting" or being "hunted".

support scm strategy  owning product upgrades and support so that the origin is effectively transparent. One recent change though is that the relationship with Vanguard has stepped back from a true OEM relationship. Moving forward, MAPICS has recently expanded its partnership with Cognos introducing MAPICS Enterprise Business Intelligence for iSeries through an OEM relationship. On the other hand, the following extended-ERP offering from MAPICS SyteLine ERP, which is mostly provided natively, or also in a tight OEM fashion Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

support scm strategy  Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud Read More

What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

support scm strategy  the Value Proposition of Support and Maintenance? User enterprises are becoming more aware of how software vendors'' support and maintenance (S&M) agreements affect their bottom lines, and many are not particularly pleased with what they see. For a definition of the problem, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? and Support and Maintenance: No Longer the Software Industry''s Best Kept Secret ? It might be useful at this point to explain, at a very high Read More

Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report


Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

support scm strategy  this knowledge base will support your evaluation of an SCM suite. Read More

SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
support scm strategy  for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Enterprise Support Read More

Enterprise Strategy Group


Enterprise Strategy Group (ESG) is an integrated IT research, analysis, and strategy firm.

support scm strategy   Read More

Infor ION-izes its Open SOA Strategy - Part 2


Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news announcements, which were entitled “Infor Simplifies Connectivity and Data Sharing with Infor ION(tm)” and “Infor Selects Microsoft as Preferred Technology and Tools Provider for Infor Software," were then demystified in an

support scm strategy  release of ION will support various platforms including Microsoft Windows and Linux/UNIX systems.   However, leveraging the Microsoft relationship, Infor is able to deliver an attractive packaging for these applications with Windows/SQL Server, with strong pricing, professional services organization (PSO) knowledge center, performance and benchmarking reports, native installers, priority certification, etc. This will benefit a high proportion of our midmarket customers who already run Microsoft Read More

Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 2


Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the company is breaking apart the business performance management (BPM) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007, while seriously

support scm strategy  that will reportedly be supported for 10 years, but will no longer be enhanced or developed past Service Pack 3. There is also a challenge for independent software vendors (ISVs) and value-added resellers (VARs) who will have either embedded MOPPS in their products or geared up to sell and implement it. But I believe that the partners will pick up the slack in evangelizing the BPM vision and delivering focused BPM solutions , while Microsoft can focus on delivering a solid BI platform. As for the ISV Read More

SCM Buyer’s Guide 2012: Adapting to Challenging Times and Circumstances


TEC is coming up with four new buyer’s guides for 2012, and one slot is reserved for supply chain management (SCM) solutions. My main reason for pushing for this was that the global business landscape has been battered significantly by a slew of economic, political, social and environmental events over the past five years. This has resulted in significant losses for businesses around the world.

support scm strategy  be tracked within a supporting infrastructure that doesn’t lend itself to new data integration. I’ll also talk about data mobility, i.e., ensuring that the information required by your partners is accessible, along with the means to disperse this information in an effective manner. Another critical element is how information flows back to you and how it is subsequently handled within your organization. And as we broach the topic of communication, we also need to discuss exception management, since Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

support scm strategy  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

support scm strategy  Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved Read More