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Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » support scm strategy


Configurability Strategy: A Competitive Advantage
To gain a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that provides more options using

support scm strategy  IT systems that can support development of configuration, pricing, and complete documentation over a typically iterative proposal cycle; for example, electrical distribution systems. Configurability Strategy: Introduction For companies selling complex products with a multitude of options and variations, developing unique, customized product configurations '' without a product configurator '' is a tedious and error prone process. With a poorly structured product database, identifying a valid configuration Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

support scm strategy  manual, error-prone, and costly support processes. They offer incentives to their partners to represent their brand, drive demand, and act on the organization''s behalf beyond its own reach, creating win-win situations. Some organizations have built integrated service networks to get closer to their customers and respond faster to their needs for service delivery and support. This helps ensure that service resolution involving partners such as service contractors is as fast and reliable as if it were Read More...
Is MAPICS Getting the Magic of PLM? Part Two: Strategy
During our recent briefing, MAPICS'' executives acknowledged that almost all enterprise software companies are either

support scm strategy  owning product upgrades and support so that the origin is effectively transparent. One recent change though is that the relationship with Vanguard has stepped back from a true OEM relationship. Moving forward, MAPICS has recently expanded its partnership with Cognos introducing MAPICS Enterprise Business Intelligence for iSeries through an OEM relationship. On the other hand, the following extended-ERP offering from MAPICS SyteLine ERP, which is mostly provided natively, or also in a tight OEM fashion Read More...
Made2Manage Affirms Its Technological Astuteness Part 2: Strategy
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’ enterprise business

support scm strategy  SQL , now with support for multi-site manufacturing (integrating production, finance, engineering, sales, HR and quality control measures across multiple operations) and some enhanced financial capabilities. Other key new features include progress billing for project-orientated industries and multi-dimensional inventory management (see Made2Manage Offers New Functionality And A VIP Treatment ). 2001 product extensions would include M2M Synchronizer (that utilizes a combination of optimization and Theory Read More...
Mid-Market Strategy: International Enterprise Solutions
Adonix marks its strategy with two catchwords:

support scm strategy  incremental migration and concurrent support remains. Since mid-2002 when version 1.34 emerged, Adonix X3 has been a Web-native ERP solution designed for mid-sized companies. Its functionality includes fully integrated manufacturing, such as routing, bills of material (BOM), product configurator, master planning schedule (MPS) and MRP; costing; quality control; shop floor control (SFC), and capacity planning; distribution, including purchasing, sales, inventory management, and replenishment; and Read More...
No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP''s recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

support scm strategy  Giant Introduces a Mid-tier Support Choice Event Summary A recent series of articles has highlighted—at great length—the price for value conundrum which has long affected both enterprise applications vendors and users (see Is There a Panacea for Enterprise Software Pricing, Yet? ). On one hand, vendors would like to have well-oiled business models that promote stable and recurring revenue streams, which in turn ensure future product and service enhancements. To be fair, one should also acknowledge Read More...
How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

support scm strategy  Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More...
Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

support scm strategy  Support Announces New SAP Third-party Maintenance Customer Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a Read More...
Global Planning Survey: Operations and Strategy-Who Wins?
Companies still struggle to close the gap between strategy and day-to-day operational decisions, particularly when they over-complicate planning with practices

support scm strategy   Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

support scm strategy  Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Creating a Web Strategy
One of the best starting points for determining a web site strategy is to understand both the market that your company operates in and the needs of your key

support scm strategy   Read More...
Aligning Information Technology with Corporate Strategy
Aligning information technology (IT) with corporate strategy is key to maximizing the business impact of IT investments. Tree Top''s structured process of

support scm strategy  that leveraged a decision support tool. Tom Stokes, chief executive officer (CEO) of Tree Top, Inc. , was clear on their corporate objectives: ongoing improvement to customer service revenue growth growth in return on equity Tree Top had decided it was time to replace their existing software. The software had served the company well for years. But the evolution of the business, the need to upgrade business processes, and their desire to meet the demands of their customers suggested that their software Read More...
SSA Seeks Support from Synquest


support scm strategy  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA''s enterprise resource Read More...
Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

support scm strategy  Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq''s Customer Services organization, which serves hundreds of Read More...
TEC 2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software
This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software

support scm strategy  2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these Read More...

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