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Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » support scm strategy


Configurability Strategy: A Competitive Advantage
To gain a competitive advantage, manufacturing companies that sell complex products are implementing a configurability strategy that provides more options using

support scm strategy  IT systems that can support development of configuration, pricing, and complete documentation over a typically iterative proposal cycle; for example, electrical distribution systems. Configurability Strategy: Introduction For companies selling complex products with a multitude of options and variations, developing unique, customized product configurations '' without a product configurator '' is a tedious and error prone process. With a poorly structured product database, identifying a valid configuration Read More...
Is MAPICS Getting the Magic of PLM? Part Two: Strategy
During our recent briefing, MAPICS'' executives acknowledged that almost all enterprise software companies are either

support scm strategy  owning product upgrades and support so that the origin is effectively transparent. One recent change though is that the relationship with Vanguard has stepped back from a true OEM relationship. Moving forward, MAPICS has recently expanded its partnership with Cognos introducing MAPICS Enterprise Business Intelligence for iSeries through an OEM relationship. On the other hand, the following extended-ERP offering from MAPICS SyteLine ERP, which is mostly provided natively, or also in a tight OEM fashion Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

support scm strategy  manual, error-prone, and costly support processes. They offer incentives to their partners to represent their brand, drive demand, and act on the organization''s behalf beyond its own reach, creating win-win situations. Some organizations have built integrated service networks to get closer to their customers and respond faster to their needs for service delivery and support. This helps ensure that service resolution involving partners such as service contractors is as fast and reliable as if it were Read More...
Made2Manage Affirms Its Technological Astuteness Part 2: Strategy
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’ enterprise business

support scm strategy  SQL , now with support for multi-site manufacturing (integrating production, finance, engineering, sales, HR and quality control measures across multiple operations) and some enhanced financial capabilities. Other key new features include progress billing for project-orientated industries and multi-dimensional inventory management (see Made2Manage Offers New Functionality And A VIP Treatment ). 2001 product extensions would include M2M Synchronizer (that utilizes a combination of optimization and Theory Read More...
SAP - A Humble Giant From The Reality Land? Part 4: SAP''s Strategy
It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and attract new customers.

support scm strategy  supplier communications, workflow efficiencies, support of most types of procurement, integration with collaborative planning and engineering and browser and wireless access. SCM - Through SAP Solutions Subsidiary  After years of wavering, SAP''s SCM software, as well as CRM and PLM software seem to be catching up with the functionality of niche specialists. While SAP''s aspirations of selling these as standalone point solutions are still going to face fierce pure-players competition, SAP can at least Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

support scm strategy  Total Cost of Technical Support for Enterprise Applications Originally published - November 20, 2006 Enterprise software selection is a big decision for any organization. Licensing fees are costly, and choosing the software that matches the company’s business model can be a daunting decision. If the enterprise decides to go with a particular vendor, and the vendor does not deliver, the company will incur a large financial loss. Thus, when selecting an enterprise software solution, there are many Read More...
Create an Intelligent Analytics Strategy for Your Organization
A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this

support scm strategy  business analytics,business performance management,BI and analytics,business analytics strategy,analytics for midsize businesses,IBM,IBM Cognos 10 BI,Business analytics processes Read More...
Changing Perceptions on ERP Strategy
Enterprise resource planning (ERP) is designed to be the system of record for operating and managing a business. But there''s still a common perception that ERP

support scm strategy  erp strategy,erp,erp for,erp a,erp and,what are erp,erp in,the erp,what erp,what is erp,erp i,a erp,erp is,what is the erp,what is a erp Read More...
How KNOVA Supports and Extends Knowledge-centered Support (KCS)
Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill

support scm strategy  Supports and Extends Knowledge-centered Support (KCS) Today’s support organizations often face the challenge of providing efficient and effective customer service. Without the right tools, it can become an uphill battle. To gain true scale and effectiveness in service and support, many organizations are now turning to knowledge management initiatives like knowledge-centered support (KCS)—a business process that directly addresses the root causes of support inefficiencies. Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

support scm strategy  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors'' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

support scm strategy  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
Project Management Office: Framework Strategy
IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall cohesiveness and effectiveness of

support scm strategy  critical for executive management support initiating, promoting, and funding a PMO initiative. A strong sponsor is required to ensure the successful implementation of a PMO. The sponsor is expected to establish the steering committee, communicate business goals, strategies and requirements, ensure resource availability, facilitate implementation progress communications to executive, provide guidance in line with the implementation plan (charter), and appoint the PMO director with the associated authority Read More...
Infor ION-izes its Open SOA Strategy - Part 2
Part 1 of this blog series started by analyzing a certain change of the guard and a related product strategy shift at Infor. Two late June 2010 news

support scm strategy  release of ION will support various platforms including Microsoft Windows and Linux/UNIX systems.   However, leveraging the Microsoft relationship, Infor is able to deliver an attractive packaging for these applications with Windows/SQL Server, with strong pricing, professional services organization (PSO) knowledge center, performance and benchmarking reports, native installers, priority certification, etc. This will benefit a high proportion of our midmarket customers who already run Microsoft Read More...
Business Strategy, Business Processes, and Business Systems
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes

support scm strategy  various sub-functions that must support the upper level functions. When the list of functions is complete, inspect your business systems. Are you satisfied that the supporting systems provide what is needed? How do they compare to the competitors''? To have an industry leading strategy, a company needs industry leading supporting business processes and industry leading systems to support those processes. Vendors —Your customers and prospects have a business strategy. You should know what it is. A very Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

support scm strategy  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...

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