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Documents related to » support idm


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

SUPPORT IDM: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

SUPPORT IDM: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

SAP Support - From Reactive to Proactive » The TEC Blog
SAP Support - From Reactive to Proactive » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

SUPPORT IDM: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

SUPPORT IDM: Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found
7/11/2008 8:53:00 AM

Managing Risks, Managing Measures: Decision Support Methodologies in BusinessPart 2 : Decision Aids
Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.

SUPPORT IDM: Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aids PhD - March 1, 2002 Read Comments Executive Summary When it comes to making decisions using some tool that purports to measure value, it is wise to know something about the tool and what it is measuring, as well as why. Poor measurement methods contribute at least in part to project failures and corporate
3/1/2002

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

SUPPORT IDM: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

SUPPORT IDM: Giant Introduces a Mid-tier Support Choice No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice P.J. Jakovljevic - May 9, 2006 Read Comments Event Summary A recent series of articles has highlighted—at great length—the price for value conundrum which has long affected both enterprise applications vendors and users (see Is There a Panacea for Enterprise Software Pricing, Yet? ). On one hand, vendors would like to have well-oiled business models that promote stable and
5/9/2006

Frankford Candy Improves Its Business Flexibility with Expert Service and Support
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SUPPORT IDM: with Expert Service and Support Frankford Candy Improves Its Business Flexibility with Expert Service and Support Source: Junction Solutions Document Type: Case Study Description: ... Frankford Candy Improves Its Business Flexibility with Expert Service and Support style= border-width:0px; />   comments powered by Disqus Source: Junction Solutions Learn more about Junction Solutions Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation The
5/24/2013 3:51:00 PM

NPDI - Process Support: Implications for Supply Chain Teams
The key to success is an effective, collaborative NPDI process. New product development and introduction (NPDI) is the process of managing all activities and resources to bring a new product to market that meets customer needs and supports the business goals.

SUPPORT IDM: NPDI - Process Support: Implications for Supply Chain Teams NPDI - Process Support: Implications for Supply Chain Teams Source: Axon Solutions, Inc Document Type: White Paper Description: The key to success is an effective, collaborative NPDI process. New product development and introduction (NPDI) is the process of managing all activities and resources to bring a new product to market that meets customer needs and supports the business goals. NPDI - Process Support: Implications for Supply Chain Teams
6/16/2005 4:11:00 PM

Learning Management Suite RFP Template


SUPPORT IDM: Learning Management Suite RFP Template covers industry-standard functional criteria of Learning Management Suite that can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working document that serves as a knowledge base reference throughout the life-span of your Learning Management Suite software project. Includes:
Classroom Training Management, E-learning Management, Custom Content Authoring/Publishing Tools, Virtual Classrooms, Course Content/Learning Object Management, Communication and collaboration, Assessment and Evaluation, Performance Support, Blended Learning, Competency and Performance Management, E-commerce Support, Reporting, Analytics, Language Support, Usability, Support, Product Technology and Support


How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

SUPPORT IDM: How One Vendor Addresses Support and Maintenance Issues How One Vendor Addresses Support and Maintenance Issues P.J. Jakovljevic - April 27, 2007 Read Comments Problem Setting SAP is one of the major enterprise resource planning (ERP) vendors that is addressing the concerns of its user base regarding support and maintenance (S&M) issues. These issues are detailed in a previous series on S&M: Will User Enterprises Ever Get Onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer
4/27/2007


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