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FileNet Enhances Panagon Web Publisher with XML
The Panagon Web Publisher contains abstraction capabilities that provide intelligent document analysis and mapping, which allows all published documents to

support idm  for enhanced content management support of Web-based information portals. (Source: FileNet). Market Impact The Panagon web publisher application automates the conversion of native application documents into web-based publications. The result is a web document, which is fully linked to XML and HTML tags. One of the key benefits to Panagon Web Publisher (PWP) is the template driven interface. Publishing documents which have been created in an off the cuff manner generally create an inconsistent look and Read More...
The Age of Audit: Identity and Access Management in Provision and Compliance
Organizations are overwhelmed with how to begin implementing identity and access management (IAM) solutions. They are scratching their heads and asking

support idm  | Standards Implementation | Support IDM | Support IAM | Support IAM Implementation | Support Identity and Access Management | Support Identity Management | Support Identity Management Systems | Support Identity Management Tool | Supporting IDM | Supporting IAM | Supporting IAM Implementation | Supporting Identity and Access Management | Supporting Identity Management | Supporting Identity Management Systems | Supporting Identity Management Tool | Systems Implementation | Track Compliance Breach | Track Read More...
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

support idm  Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find out how. Read More...
Analysis of Novell''s Announced Support for Sun''s Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

support idm  of Novell''s Announced Support for Sun''s Solaris 8 Operating Environment Event Summary NEW YORK, Jan. 26 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading provider of Net infrastructure software, today announced support for Sun''s newly launched Solaris* 8 operating environment. In cooperation with Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing Read More...
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

support idm  Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More...
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

support idm  Morphs into Enterprise Decision Support Vendor Vendor Genesis Based in Palo Alto, California, Informatica was founded in late 1993 by Gaurav Dhillon, the current Chief Executive Officer, and Diaz Nesamoney, the current President. Originally they were strictly an ETL (Extract/Transform/Load) vendor who competed with Platinum Technology, Prism Solutions, Carleton, and Evolutionary Technologies (ETI). With his background at Unisys and Sterling Software, Dhillon understood that applications were being moved Read More...
Hummingbird Releases Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR
Hummingbird Communications Ltd. (NASDAQ:

support idm  Genio 4.0 With Improved Support for Oracle, Business Objects, Cognos, and NCR Event Summary TORONTO, Jan. 13 /CNW-PRN/ - Hummingbird Communications Ltd. (NASDAQ: HUMC and TSE: HUM ), a world-leading enterprise software solutions company, today announced the immediate availability of Genio Suite 4.0, representing a tremendous leap forward in functionality for the market-leading data integration solution. This release was designed with significant improvements to usability, performance and openness to Read More...
No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP''s recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

support idm  Giant Introduces a Mid-tier Support Choice Event Summary A recent series of articles has highlighted—at great length—the price for value conundrum which has long affected both enterprise applications vendors and users (see Is There a Panacea for Enterprise Software Pricing, Yet? ). On one hand, vendors would like to have well-oiled business models that promote stable and recurring revenue streams, which in turn ensure future product and service enhancements. To be fair, one should also acknowledge Read More...
More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have

support idm  Infrastructure Support for CyberCarriers More Infrastructure Support for CyberCarriers A. Turner - June 27, 2000 Event Summary On May 31, 2000, Lucent Technologies'' NetworkCare Professional Services and IBM Global Services announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM''s expertise in integrated technology solutions, especially data center planning, Read More...
SAP Extends Maximum Attention to More of its Services and Support Customers
SAP is known for its enterprise software solutions, but the company''s focus on professional services as of late is allowing SAP to offer more of what customers

support idm  of its Services and Support Customers SAP is known for its enterprise software solutions, but the company''s focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services'' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP''s RDS, BTS, and SAP Custom Development. Read More...
Support Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments


support idm  Services: Expand the Value of Your Microsoft Dynamics AX and Junction Solutions Investments Read More...
Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent

support idm  Technology, Excellent Service and Support Delivers Growth In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

support idm  Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer support Read More...
Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very

support idm  the Telephone: Antivirus Cold-calling Support Scams Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. Read More...
Baan Resurrects Multi-Dimensionally Part 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing

support idm  Part 2: Alliances & Support Event Summary In its bid to return to its erstwhile short-lived glory, Baan , the resurrected global provider of collaborative enterprise business solutions and a unit of the Invensys Software Systems (ISS) division of Invensys plc, the global automation and controls group with headquarters in the UK, has lately blitzed the market with a number of announcements. The most prominent amongst these were: Deliveries of vertically focused solutions for some industries Deliveries of Read More...

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