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Documents related to » support identity management tool


The Age of Audit: Identity and Access Management in Provision and Compliance
Organizations are overwhelmed with how to begin implementing identity and access management (IAM) solutions. They are scratching their heads and asking

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Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

support identity management tool  strong community management and support for advanced Web services. However, visionaries often compete in multiple markets, stretching limited resources as they balance/juggle resources and marketing messages. GXS: During the past few years, GXS has developed its flagship B2B gateway software solution, Enterprise Gateway, mostly by licensing and incorporating new middleware functionality from Software AG (formerly webMethods). In particular, GXS modernized Enterprise Gateway by integrating webMethods Read More
Goal-oriented Business Process Management
The trend toward more flexible ways of working, shorter organizational reaction times, and the ability to fully embrace market unpredictability, is a powerful

support identity management tool  versions of a model. Support large model updates batches of specifically selected instances. Define instance-specific actions (both pre- and post-migration). Only comprehensive support for all the above points can be called end-to-end in-flight model update. A BPMS that limits its model update support to model versioning and instance update will appear adequate in simple, demonstration scenarios, but will then fail to deliver smooth migration in a realistic, large-scale production environment. Safe: Read More
How Midsize Businesses Can Reduce Costs, Secure Data, and Ensure Compliance with an Identity Management Program
A strong identity management platform plays dual roles: gatekeeper and guardian of business intelligence (BI) and data. Midsize businesses can’t operate

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Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

support identity management tool  Not only does feedback support the ongoing training process, where employees are active participants in how the system supports daily activities, but it also yields insight into possible improvements direct from the people who use it most. With a well-defined methodology, an organized and customized training approach, and an accessible feedback loop, a CRM implementation will succeed in facilitating internal processes and thereby improve customer interactions. Microsoft Dynamics is a line of integrated, Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

support identity management tool  complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and anticipated lifestyle changes (for example, college-age children, retirement concerns, newborn kids, house or condo purchase, changing insurance requirements, etc). To gain a true understanding of customers'' needs and wants, any interaction with them must be captured and analyzed. For example, when a customer with Read More
IT Management and Development
The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order

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Cincom Enterprise Management
Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex

support identity management tool  management, finance, and aftermarket support. CONTROL also supports global enterprises by offering distributed multi-site implementation options, multiple currencies, and multiple languages. Read More
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

support identity management tool   Read More
Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

support identity management tool   Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

support identity management tool  relating to service and support can be defined as knowledge-powered problem resolution - using a knowledge base, knowledge sharing, collaboration and knowledge reuse to efficiently solve customer questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem resolution enables agents to become more confident and competent sooner than they Read More
Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies
Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity

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Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

support identity management tool  workforce, however, needs the support of global learning capabilities.   Trend #2: Learning through New Social Media Channels (aka Web 2.0) Today’s global workforce can access the tremendous amount of available information through its ability to network, communicate, and learn via many different social media outlets. As more people look outside their own company’s training department to meet their professional learning needs—via social media, new services will inevitably emerge to meet the greater Read More
The Channel Management Shuffle
Executives and middle management are constantly faced with determining policy, process, and technology around managing one or multiple channels. What is

support identity management tool  to get reliable tech support for that laptop or camera we recently purchased only to be put on hold (or bounced around to countless different desks ) for an extended period of time and when we do get a live individual , they are fifteen time zones away and speak another language as their mother tongue with English as a distant second. A very distant second. All is not negative, as some positive experiences do occur, but it seems that those are few and far between, and in many instances those positive Read More

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