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Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
support customer:
So how can service ... A Modern Approach to Improving Customer Support. ...
Download <strong>A Modern Approach to Improving Customer Support</strong>. Comments:
...
Published:
2010-03-11
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Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
support customer:
Dell Computer announced its plans to provide Internet-based, automated customer support.
Dell Unveils Internet-Enabled Customer Support Strategy. ...
Published:
1999-09-03
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Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
support customer:
Persistent delivered web-based sales support and customer service solutions to a broadband
data and VOIP provider. We helped our client rapidly bu... ...
Published:
2010-03-11
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Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
support customer:
Dell Computer announced its plans to provide Internet-based, automated customer support.
Dell Unveils Internet-Enabled Customer Support Strategy. ...
Published:
1999-09-03
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
support customer:
MAPICS has consistently scored above average in the following customer-service & support
benchmarks: reliability, quality of support, vendor stabi...
Published:
1999-09-01
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Excerpt related to
support customer:
... There’sa lesson here for companies that are looking to upgrade their customer support
systems. The difference between customer ...
Published:
2012-02-29
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Abstract:
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice
and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option. (...)
Excerpt related to
support customer:
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more
choice and certainty, and ma...
Published:
2006-05-09
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Excerpt related to
support customer:
Dec. 25. ‘Tis that time of the year when customer and technical support people go crazy…
... Happy Holidays to customer and technical support people everywhere!
...
Published:
2009-12-25
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
support customer:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
support customer:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
support customer:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
support customer:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
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Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
support customer:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
support customer:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses
spend considerable effort in polishing Internet front ends with sophisticated graphics and animation, they must also give
attention to back end fulfillment operations. Invisible to (...)
Excerpt related to
support customer:
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses
spend considerable eff...
Published:
1999-11-01
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
support customer:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several,
less expensive options existing for any company that is considering discontinuing S&M for an application product. (...)
Excerpt related to
support customer:
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with
several, less expensive opt...
Published:
2007-04-04
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
support customer:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
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Abstract:
"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced
a joint marketing and development agreement with SynQuest, Inc. to provide an integrated supply chain solution that will allow
SSA customers to drive profitability and lower costs. S (...)
Excerpt related to
support customer:
"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced
a joint marketing and d...
Published:
1999-10-01
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
support customer:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07