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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

support application  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » support application


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

support application  can leverage it to support myriad activities associated with managing application delivery. Network and Application Optimization   Introduction The phrase network and application optimization refers to an extensive set of techniques that organizations have deployed in an attempt to optimize the performance of networks and applications as part of assuring acceptable application performance. The primary role that these techniques play is to: Reduce the amount of data that is sent over the WAN. Ensure that Read More
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

support application  | solutions application | support application | support maintenance | support maintenance process | support maintenance project | support maintenance projects | support maintenance solutions | support maintenance tool | support service maintenance | support service maintenance application | support service maintenance software | support service maintenance software application | support service maintenance software system | support service maintenance system | supporting maintenance process | supporting Read More
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

support application  application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications business intelligence (BI) and data warehousing document management solutions software testing services business process Read More
Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software

support application  Personal Navigator In-application Performance Support User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence, often attributable to lags between training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a whole. Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

support application  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

support application  Web To Deliver Product Support Great Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000 Event Summary Great Plains Software, Inc. (NASDAQ: GPSI) delivers ERP and CRM applications to the mid-market. The company recently announced the expansion of eSupport, a web-based technical support service that complements its traditional telephone support. Great Plains develops ERP and CRM applications aimed at the mid-market. (Explore the Business Applications Research Channel to see TEC's Read More
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

support application  Outsourcing Services BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly's specific application development services include full Read More
PC Helps Support


support application  Helps Support Read More
Is Your Enterprise Application on a Road to Nowhere?
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines the evolution of the enterprise

support application  will be harder to support as the market evolves away from them. Questions for Unified Technology Companies Unified technology companies provide enterprise applications based on a single integrated platform. Examples include SAP and IFS. Here are key questions to ask unified technology companies: How can this application be evolved to meet my needs as they change? If you have not already done so, what are your plans to break down this product into many independent, granular components to create a fully fun Read More
Enterprise Application Solutions
Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re

support application  Application Solutions Sonata has executed numerous projects for US and other international clients in areas ranging from co-product development and web-enabling solutions to re-engineering/platform migration to application maintenance. Sonata's key competencies are in the financial services, insurance, health care, and logistics sectors. Apart from the valuable person-years of experience gained, execution of these projects has reinforced the viability of Sonata’s offshore software development Read More
Yekta Pajouhan Application Software Development
Yekta Pajouhan Software Development Company was established in 1999 by a group involved in various industrial and commercial software design and development

support application  Pajouhan Application Software Development Yekta Pajouhan Software Development Company was established in 1999 by a group involved in various industrial and commercial software design and development projects in Iran. Initially the company designed and developed custom software for medium to large industrial organizations. From this, Yekta Pajouhan began developing an integrated software solution and the YEKTA ERP project was born. Development began in 2001, and after three years, in 2004, the product Read More
Application Access over the Internet: Cloud Computing Service for Higher Education
Wipro completed a research project to understand how application and desktop virtualization technology can be best harnessed for the needs of higher education

support application  Access over the Internet: Cloud Computing Service for Higher Education Wipro completed a research project to understand how application and desktop virtualization technology can be best harnessed for the needs of higher education and compare traditional systems integration implementation approach with a cloud computing model. The team conducted in-depth interviews with a set of colleges and universities that have considered, piloted, or already deployed such solutions. This document is a summary Read More
E-mail Archiving: A Business-critical Application
Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these

support application  one system. Expert technical support and assistance is available 24 hours a day, 7 days a week, 365 days of the year. Conclusion Email and email archives are corporate assets. If a company loses its email, it also loses its competitive edge and intellectual capital. Not just data is at risk, but the entire manner in which a company and its employees do business is in jeopardy as well. Small and medium businesses are especially vulnerable to the disruption of business and productivity through email loss, c Read More
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

support application  vendors provide features to support sales force automation, marketing campaign management and/or customer service, providing front-to-back office integration has become a clear differentiator in vendor selection. Aberdeen Analysis It’s No Longer About the Delivery Model: On-demand CRM solutions have been around since the mid-nineties. In fact, my third CRM implementation, (for a 125 person start-up) was an on-demand application which went out of business in 2002. Since then, acceptance of SaaS CRM has r Read More

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