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Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

support application  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » support application


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

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What's Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single

support application  must work together to support the business Multi-Application Software Portfolios Let's face it: every company would like to have a single, integrated enterprise application that meets all of their needs. Business processes would be seamlessly supported because they would be contained within a single application. Users would never need to leave the comfort of their favorite application. The existing legacy applications in the business could be phased out and replaced with functionality from the single, Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

support application  application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications business intelligence (BI) and data warehousing document management solutions software testing services business process Read More...
Mobile Application Momentum
With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is

support application  planning, targeting and vendor support of the online communities to be effective. 4. Conclusion The internet has extended the reach of corporate information and services directed at consumers, but, mobile takes digital reach a step closer, adding the ability to shift the place or location where an activity must be performed to fit with the needs of the user. This 'place-shifting' is even more powerful for the mobile user than 'time-shifting' offered by content recording that VCRs first offered in the Read More...
IBM Moves into Enterprise Application Integration
International Business Machines (NYSE: IBM) has announced a new release of MQSeries Integrator that should help businesses integrate their applications and

support application  effectively, and new platform support for MQSeries allows companies to integrate more applications on new platforms. A Bigger Role for the Industry's Leading Message Broker MQSeries Integrator Version 2 was designed to be an open framework that combines the hub-based rules and formatting capabilities of MQSeries Integrator Version 1 - created by NEON and IBM - with a new architecture based on processor nodes. A built-in library of processing components can be linked with those from third-party software Read More...
The 2007 Application Security Trends Report
The Internet continues to be a powerful force for driving business activity, and is increasingly being used by organizations to manage internal corporate data

support application  2007 Application Security Trends Report The Internet continues to be a powerful force for driving business activity, and is increasingly being used by organizations to manage internal corporate data and operational activities. Indeed, the online presence of a business or organization depends on the use of Web applications to store, transmit, and manage confidential information. So do you know where your top Web application vulnerabilities are? Read More...
Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider
When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report.

support application  application maintenance, application support, and so on) within the application software realm. A potential partner simply saying it is experienced in application software outsourcing doesn’t help you much, since your business requirements are specific and may have different prioritization in the service sectors mentioned above. So, you need to look deeply into the relevant service sector experiences. For instance, getting an overall measurement of candidates’ experience in system integrati Read More...
Building a Web Application Security Program
Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web

support application  a Web Application Security Program Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security. Read More...
Enterprise Application Integration - the Latest Trend in Getting Value from Data
Enterprise Application Integration (EAI) is one of the hot-button issues in IT for the Year 2000. Information Week Research's survey of 300 technology managers

support application  to insure there is support for their particular industry. User Recommendations Customers with a need for EAI should ensure that the vendor and/or consulting firm used to build the application has a proven methodology for application integration, and check reference sites. Since the whole idea behind EAI is to integrate disparate data and technologies, the methodology should be component-based. The effort will be arduous, but the returns from an integrated information portal can be significant. Customers Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

support application  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More...
Application Modernization with SOA
Systems integration with service-oriented architecture (SOA) helps you reuse the functionality in your mainframe applications. Extending your mainframes to an

support application   Read More...
CRM Application Users Are Key to Project Success
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change

support application  those changes should see support from their management together with reviewed methods of evaluation. Shorten The Cycle Since CRM projects have to step through all four phases before reaching their main objective, companies should make sure to take necessary actions to shorten the cycle. Establishing a strategy for change management, communicating those changes and driven benefits upfront, providing sufficient and continuous training, and above all, monitoring results are winning components to help you ach Read More...
No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

support application  Giant Introduces a Mid-tier Support Choice Event Summary A recent series of articles has highlighted—at great length—the price for value conundrum which has long affected both enterprise applications vendors and users (see Is There a Panacea for Enterprise Software Pricing, Yet? ). On one hand, vendors would like to have well-oiled business models that promote stable and recurring revenue streams, which in turn ensure future product and service enhancements. To be fair, one should also acknowledge the Read More...
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

support application  vendors provide features to support sales force automation, marketing campaign management and/or customer service, providing front-to-back office integration has become a clear differentiator in vendor selection. Aberdeen Analysis It’s No Longer About the Delivery Model: On-demand CRM solutions have been around since the mid-nineties. In fact, my third CRM implementation, (for a 125 person start-up) was an on-demand application which went out of business in 2002. Since then, acceptance of SaaS CRM has r Read More...

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