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Abstract:
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery. (...)
Excerpt related to
superior customer service:
Delivering Superior Customer Service through Multiple Channels. With multiple
new channels of communication that bypass the traditional ...
Published:
2011-06-13
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
superior customer service:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
In response to the harsh economic climate, communications service providers (CSPs) are concentrating on improving offers
of voice, content, and data services. But these offers work best when they are attractive to the customer, and made in real
time and through the right channel. Discover solutions that (...)
Excerpt related to
superior customer service:
Delivering Superior Customer Value in Communications Firms Enabling Optimal Offer Creation
for Service Providers. Source: SAP. Document ...
Published:
2010-09-01
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Abstract:
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand
out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company.
Read this white paper on how information technology t (...)
Excerpt related to
superior customer service:
Delivering Superior Customer Value in Insurance. ... Paper Description:
Effective management of customer data is ... To provide products and service
that stand out from ...
Published:
2010-12-22
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Abstract:
The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to
long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship
management (CRM) software from Microsoft Dynamics, recently (...)
Excerpt related to
superior customer service:
Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer
Service. Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer
service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial
discovered inefficiencies, managed sharing processes, (...)
Excerpt related to
superior customer service:
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior
customer service to clients world... ...
Published:
2010-12-17
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Abstract:
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer
service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial
discovered inefficiencies, managed sharing processes, (...)
Excerpt related to
superior customer service:
Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior
customer service to clients world... ...
Published:
2010-12-17
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
superior customer service:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
superior customer service:
... Source: Focus Research. Document Type: White Paper Description: In successful contact centers, top agents
provide a superior experience for customers and ...
Published:
2011-05-17
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Abstract:
Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider. Download the most recent Reports for the VAI Implementation
of an E-commerce Solution for Hearing Aid Provider. For hearing aid manufacturers, it’s vital to be able to design a quality
product and deliver it quickly. When Widex dec (...)
Excerpt related to
superior customer service:
... Objectives. The primary incentive for implementing an e-Business solution was to deliver superior
customer service and achieve 100% customer satisfaction. ...
Published:
2010-03-11
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
superior customer service:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
-
Excerpt related to
superior customer service:
... Although KANA has focused on enabling superior customer service
for its enterprise clients since being founded in 1996, it has experienced periods of ups and ...
Published:
2011-07-11
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Abstract:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product
Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded
legacy system couldn t handle the company s complex man (...)
Excerpt related to
superior customer service:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product
Delivery and Custome...
Published:
2010-03-11
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Abstract:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the answer is no. If a vendor claims industry-leading practice, then it is available to your competition.
If we really want to have practices that lift us above (...)
Excerpt related to
superior customer service:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the...
Published:
2003-08-07
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Abstract:
Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way
to manage the incidence of spam is to measure it. The Spam Index—a tool for measuring improvement in spam control systems
and for comparing spam control performance with competito (...)
Excerpt related to
superior customer service:
The Problem with E-mail: Is There a Link Between Less Spam and Superior Business Performance? Source: Sendio.
Document Type: White ...
Published:
2010-03-11
-
Excerpt related to
superior customer service:
... extend the footprint of their CRM deployment to the Web with a single transparent multi-channel solution
for delivering superior customer service, as explained ...
Published:
2010-03-04
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Excerpt related to
superior customer service:
... enterprise application category as organizations scrambled to retain and mine existing clients for new
opportunities, while superior customer service remains a ...
Published:
2010-01-22
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Abstract:
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly
rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead. (...)
Excerpt related to
superior customer service:
... According to recent Accenture customer relationship management (CRM) research, motivating
and rewarding people, superior customer service, turning customer
...
Published:
2008-03-24
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
superior customer service:
... White Paper Description: With products increasingly becoming commodities, chief executive officers (CEOs)
recognize that first-rate customer service is key to ...
Published:
2010-03-11
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Excerpt related to
superior customer service:
... the entire TeamSupport.com team consists of veterans of other successful software companies, and they
all believe that superior customer service is one of the ...
Published:
2009-07-31