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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 suntrust banks


Strengthening Governance, Risk and Compliance in the Banking Industry
Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing

suntrust banks  Governance, Risk and Compliance in the Banking Industry Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing intensified regulatory compliance. Effective governance, risk, and compliance (GRC) initiatives can multiply efficiency advantages of more conservative automation efforts while providing accurate, timely insight into the entire financial picture of the enterprise.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » suntrust banks

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

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SmartStream


SmartStream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers. This includes more than 70 of the world’s top 100 banks alongside the world’s leading asset managers, custodians and broker dealers.

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Hold Onto Your WAPs, Here Come the Apps!


Due to the seemingly certain global standardization on the Wireless Access Protocol (WAP), Short Message Service (SMS) and the addition of Wireless Markup Language (WML) software vendors are quickly porting applications to service wireless access users.

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Finance Is Changing Fast, Can Your Apps Keep Up?


The finance field undergoes rapid changes—and financial organizations must be able to adapt to those changes at lightning speed in order to stay one step ahead of the competition. They must also be able to foresee customer needs and address them before them the competitors do, otherwise they risk losing their fickle clients.

Additionally, customers expect their financial institutions to be readily accessible at all times and for them to be able to conduct their financial transactions reliably 24/7. A lag in the performance of their mission-critical applications—such as investment and portfolio management, online banking, and claim processing software—can cost banks thousands of dollars every minute. Financial organizations must be able to prevent and attend to emerging issues early on before they progress and disrupt the entire business. IT teams must be able to meet these demands while facing challenges of increasing IT complexity, difficulty prioritizing, trouble pinpointing root causes, and understaffing.

Furthermore, stricter regulations regarding how financial institutions can store and transmit customer information and increased IT security threats from hackers worldwide have made it increasingly challenging and important to have continuous monitoring and effective management of mission-critical apps. The main problem of IT essentially has to do with lacking insight into the organization’s mission-critical apps. Read how financial institutions can use application performance management solutions to maximize performance, reduce bottlenecks, quickly troubleshoot problems, and proactively monitor applications.

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Customer Relationship Malpractice


Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the

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Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

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BroadVision and Bank of America Erect Enterprise as Portal Purveyors


BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus will provide products and services to the new company and be its second and third customers.

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CRM for the Finance and Banking Industry - Part 1


How many different systems does a bank employee use when changing a customer’s contact information? The last time I moved and had to change my address, the bank employee used two systems, asked three or four of her co-workers for help, and took about 15 minutes to do it because the information from one system did not transfer right away to the other system. It goes without saying that this was not

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Apple and IBM Mobile Alliance Bears First Fruits


Apple and IBM have delivered the first wave of the IBM MobileFirst for iOS solutions and cloud services. The Apple and IBM partnership marries IBM's strengths in enterprise analytics, security, and mobile with Apple's renowned design experience and coolness factor.

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Sales Opportunity Blueprinting: Where the Money Is


Find out more in the white paper sales opportunity blueprinting.

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