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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sumtotal 360 feedback

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Innovative Healthcare Company Drives Business Performance with SumTotal


When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by aligning corporate and individual goals that would result in improved business performance. FCHP selected SumTotal’s integrated talent management platform and gained substantial improvement in performance evaluations from the previous year, among other benefits.

sumtotal 360 feedback  Drives Business Performance with SumTotal When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by aligning corporate and individual goals that would result in improved business performance. FCHP selected SumTotal’s integrated talent management platform and gained substantial improvement in performance evaluations from the previous year, among other benefits. Read More

State of the Market: HR


More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.

sumtotal 360 feedback  Knowledge Anywhere, Plateau Systems, SumTotal Systems, Intellinex, Saba, and Convergys are among the pure-play providers in this space, while some traditional ERP providers like SAP and Oracle/PeopleSoft and an integrated best-of-breed HR Solution providers like Ceridian offer learning management systems. ERP providers bundle it as part of their human capital management (HCM) suites, like SAP HCM, Oracle HRMS, and PeopleSoft HCM, and Ceridian offers it as a component of its integrated HR solution''which Read More

Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture


Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

sumtotal 360 feedback  Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal''s integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the Read More

Enterprise Feedback Management


Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The knowledgebase also enables new information to be added over time. In addition, the solution includes embedded text analytics for the processing of unstructured text, interactive dashboards, and rich customer feedback reports. Verint’s EFM solution is part of its larger Voice of the Customer Analytics™ portfolio, which also includes the ability to analyze customer interactions from calls to the contact center, chat session and social media interactions through speech and text analytics.

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Diversified Global Company Standardizes On SumTotal


Looking to establish global consistency and best practices in managing its employees, and to centralize its HR information and data, ALFA, a Mexican company in manufacturing and other industries, selected SumTotal’s integrated talent management platform to be its standard human capital platform across its diverse business units. See how the flexibility and configurability of SumTotal facilitated ALFA’s new HR strategy.

sumtotal 360 feedback  Global Company Standardizes On SumTotal Looking to establish global consistency and best practices in managing its employees, and to centralize its HR information and data, ALFA, a Mexican company in manufacturing and other industries, selected SumTotal’s integrated talent management platform to be its standard human capital platform across its diverse business units. See how the flexibility and configurability of SumTotal facilitated ALFA’s new HR strategy. Read More

Customer Feedback Management


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Sage’s New Year's Resolution: Make 2013 The Year of the Customer


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5 Methods for Managing Your Millennials


The millennial generation is having a large impact on today’s workforce. Including anyone born between 1980 and 2000, there were 80 million millennials in the United States as of 2012, and roughly half of them were already in the workforce. That percentage will only continue to grow, and smart companies are learning how to better handle this group of employees, as millennials differ from their baby boomer counterparts in how they approach their careers in many ways.

This white paper looks at 5 methods for managing your millennials, focusing on the motivations and work habits of this younger generation. Millennials are driven by collaboration, feedback, and reinforcement, and focus on the immediacy of tasks rather than longer-term goals. Employers may be used to the baby boomer generation, where the focus is on independent work and long-term goals, and scheduled feedback is more the norm. While millennials value transparency and a relaxed attitude, previous generations generally have a more formal view of the workplace and expect a rigid hierarchy of command.

At the root of the differences is that millennials are motivated by different factors than their predecessors. Thus management needs to adapt—but instead of the “millennial factor” being viewed as a negative trend and thus cause for alarm, this workplace demographic shift is best viewed as an opportunity to capitalize on the strengths of the younger generation of employees. Learn how to help your business thrive in this new climate with these 5 ways to manage your company’s millenials.

sumtotal 360 feedback  managing millennials, millennials, gen Y, HR gen y, HR, human resources, HCM, human capital management, Ultimate Software Read More

Trends in Training Your Extended Enterprise: Partners and Customers


SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards.

sumtotal 360 feedback  Enterprise: Partners and Customers SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners with learning management systems (LMSs). Find out why they’re using LMS functionality to help drive their business globally while maintaining performance standards. Read More

BBVA Seamlessly Monitors and Improves its Online Reputation


BBVA needed an online tool to detect possible risks to its reputation in order to increase positive feedback and customer satisfaction. IBM Cognos Consumer Insight automates this online analytic process with a high degree of scalability. The solution can identify the subject, type, date, author, title, and country of online comments made about BBVA and its brands.

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Leading Document Imaging and Processing Provider Enables Pay-for-Performance


BÖWE BELL + HOWELL utilized SumTotal’s integrated talent management platform to implement a holistic talent management strategy, enable real-time human resources (HR) data processing, and analysis, and eliminate inefficient, time-consuming manual processes. The company chose four SumTotal suites to support its enterprise strategy, including compensation, performance, succession, and analytics. Read about the benefits.

sumtotal 360 feedback  The company chose four SumTotal suites to support its enterprise strategy, including compensation, performance, succession, and analytics. Read about the benefits. Read More

Sneak Peek at TEC’s 2012 Buyer’s Guide Roster


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Astute Social Relationship Management


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OneDesk


OneDesk is social software that connects employees, partners, and customers to the product or service development process. It consists of a suite of cloud-based applications including social media monitoring, feedback management, innovation and ideas management, customer service, requirements management, project portfolio management, product roadmapping, and issue tracking.  

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Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

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