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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sumtotal 360 feedback

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Innovative Healthcare Company Drives Business Performance with SumTotal


When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by aligning corporate and individual goals that would result in improved business performance. FCHP selected SumTotal’s integrated talent management platform and gained substantial improvement in performance evaluations from the previous year, among other benefits.

sumtotal 360 feedback  Drives Business Performance with SumTotal When Fallon Community Health Plan (FCHP) had concerns about the effectiveness of performance evaluation process, it sought to increase workforce productivity by aligning corporate and individual goals that would result in improved business performance. FCHP selected SumTotal’s integrated talent management platform and gained substantial improvement in performance evaluations from the previous year, among other benefits. Read More

State of the Market: HR


More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.

sumtotal 360 feedback  Knowledge Anywhere, Plateau Systems, SumTotal Systems, Intellinex, Saba, and Convergys are among the pure-play providers in this space, while some traditional ERP providers like SAP and Oracle/PeopleSoft and an integrated best-of-breed HR Solution providers like Ceridian offer learning management systems. ERP providers bundle it as part of their human capital management (HCM) suites, like SAP HCM, Oracle HRMS, and PeopleSoft HCM, and Ceridian offers it as a component of its integrated HR solution''which Read More

Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture


Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

sumtotal 360 feedback  Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal''s integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization. Read More

SumTotal Complete Talent Management


SumTotal Complete Talent Management of learning, performance, and talent management applications enables companies to identify knowledge and competency gaps across their entire value chain, giving users a strong chain with no weak links–and making them ready for business. The SumTotal platform combines the industry's leading learning management system (LMS), learning content management system (LCMS), and performance management system with other capabilities, such as activity versioning, mobile and offline access, and competency management. SumTotal presents a centralized decision-making process and powerful dashboards to decipher outstanding performance and knowledge gap troubles, giving users better information to respond and plan.  

sumtotal 360 feedback  Complete Talent Management SumTotal Complete Talent Management of learning, performance, and talent management applications enables companies to identify knowledge and competency gaps across their entire value chain, giving users a strong chain with no weak links–and making them ready for business. The SumTotal platform combines the industry''s leading learning management system (LMS), learning content management system (LCMS), and performance management system with other capabilities, such as act Read More

How to Respond Faster to Customer Feedback


What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

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Autodesk Fusion 360 Cloud CAD Now Available


What was hinted at in late 2012 during the Autodesk University 2012 conference just became a reality—Autodesk has delivered the first cloud-based computer aided design (CAD) software. Autodesk Fusion 360, now generally available, brings together capabilities typically found in separate mechanical, industrial, and conceptual design tools into one easy-to-use cloud-based service (that can be

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BBVA Seamlessly Monitors and Improves its Online Reputation


BBVA needed an online tool to detect possible risks to its reputation in order to increase positive feedback and customer satisfaction. IBM Cognos Consumer Insight automates this online analytic process with a high degree of scalability. The solution can identify the subject, type, date, author, title, and country of online comments made about BBVA and its brands.

sumtotal 360 feedback  BBVA, IBM Cognos, social media, social media analytics, reputation monitoring, banking, bank reputation, bank analytics, financial services, reputation, brand perception Read More

Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

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Autodesk Ushers In the Era of Cloud CAM


As manufacturing is one of the major growth opportunities for Autodesk, during the recent Autodesk University 2013 conference the vendor unveiled Autodesk CAM 360 , the industry’s first cloud-based solution for computer-aided manufacturing (CAM), based on the 2012 acquisition of HSMWorks Apps. By leveraging the cloud, CAM 360 allows users to take advantage of collaboration tools and shared data storage, and provides users with ease of use and flexibility.

sumtotal 360 feedback  Ushers In the Era of Cloud CAM As manufacturing is one of the major growth opportunities for Autodesk , during the recent Autodesk University 2013 conference the vendor unveiled Autodesk CAM 360 , the industry’s first cloud-based solution for computer-aided manufacturing (CAM), based on the 2012 acquisition of HSMWorks Apps (“HSM” stands for “high-speed machining”). By leveraging the cloud, CAM 360 allows users to take advantage of collaboration tools and shared data storage, and Read More

INDYCAR Takes Autodesk’s 3D Software for a Spin


In late November 2012, at the time of the Autodesk University 2012 conference, Autodesk, the leader in cloud-based design and engineering software, and INDYCAR, the auto racing sanctioning body behind popular racing events such as the Indianapolis 500, have signed a three-year technology partnership. INDYCAR already employs Autodesk’s desktop-based software within its operations for a variety of

sumtotal 360 feedback  Takes Autodesk’s 3D Software for a Spin In late November 2012, at the time of the Autodesk University 2012 conference, Autodesk , the leader in cloud-based design and engineering software, and INDYCAR , the auto racing sanctioning body behind popular racing events such as the Indianapolis 500 ,  have signed a three-year technology partnership . INDYCAR already employs Autodesk’s desktop-based software within its operations for a variety of important functions. For example, the organization Read More

How one high-tech firm listens to its high-tech clients


Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, "They're not afraid to push the system."

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SumTotal Delivers Context-Aware Talent Expansion Suite


At the 16th annual HR Tech Conference in Las Vegas, SumTotal Systems LLC announced the fall 2013 release of its Talent Expansion Suite. It is a context-aware (predictive and prescriptive) solution for human resources (HR), featuring a user experience that delivers personalized talent, learning, and workforce management information and actions to end users. Employees are

sumtotal 360 feedback  Conference in Las Vegas, SumTotal Systems LLC  announced the fall 2013 release of its Talent Expansion Suite . It is a context-aware (predictive and prescriptive) solution for human resources (HR), featuring a user experience that delivers personalized talent, learning, and workforce management information and actions to end users. Employees are increasingly distracted from their work by the information that invades their environment, much of which is not relevant to their work. This increase in Read More

Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

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Autodesk and Jitterbit Partner to Increase Access to PLM Data


Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the

sumtotal 360 feedback  and Jitterbit Partner to Increase Access to PLM Data Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the systems for further discovery and analysis. In other words, Read More

4 Ways Sales and Marketing Should Use Training to Drive Revenue


This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.

sumtotal 360 feedback  report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals. Read More