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Abstract:
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries.
That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep
their customers satisfied and loyal. And that’s (...)
Excerpt related to
successful customer:
Ten Secrets to Successful Customer Service. Source ... benefits? Download
<strong>Ten Secrets to Successful Customer Service</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
successful customer:
For a successful customer relationship management (CRM) implementation, the chief executive
officer (CEO) must have an ongoing role in the process...
Published:
2006-11-23
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Abstract:
What's keeping your customer up at night? Know thy customers—and their problems. (...)
Excerpt related to
successful customer:
The Three Cs of Successful Positioning Part Four: The Customer. Lawson Abinanti - March
29, 2005. Comments: 0. Read Comments The Three ...
Published:
2005-03-29
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
successful customer:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
There is a method to take you through the positioning process, where success depends on understanding three Cs--your Customer,
your Competition, and your Channel. This series of articles will explain how to use them to gather intelligence, challenge
assumptions, and test your positioning. (...)
Excerpt related to
successful customer:
There is a method to take you through the positioning process, where success depends on understanding three Cs--your Customer,
your Competition, a...
Published:
2005-02-21
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Abstract:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, especially if you have limited time and resources. (...)
Excerpt related to
successful customer:
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with
the sales channel, espec...
Published:
2005-02-28
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Abstract:
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses
spend considerable effort in polishing Internet front ends with sophisticated graphics and animation, they must also give
attention to back end fulfillment operations. Invisible to (...)
Excerpt related to
successful customer:
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses
spend considerable eff...
Published:
1999-11-01
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Abstract:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss
some practical steps for actually performing business process analysis and fostering change in your company. (...)
Excerpt related to
successful customer:
Part 2 of a series on Business Process Reengineering: Long Live Business Process Reengineering. In this Part, we discuss some
practical steps for ...
Published:
2001-08-23
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Abstract:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits. (...)
Excerpt related to
successful customer:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits.
Published:
2003-01-05
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
successful customer:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
You need conviction to skillfully handle the inevitable criticism during the positioning process. Otherwise, you're likely
to try something different every time someone challenges you. This doesn't need to happen. Adopt a positioning process that
includes an evaluation criterion. (...)
Excerpt related to
successful customer:
... Besides customer concerns, other psychographics, such as industry and technology trends
... Differentiation is critical to successful positioning of your product. ...
Published:
2007-03-21
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Abstract:
Learn how to avoid the most deadly sin of all marketing—using the same position or a similar one as your competitor, and
not knowing it. (...)
Excerpt related to
successful customer:
Learn how to avoid the most deadly sin of all marketing—using the same position or a similar one as your competitor, and not
knowing it.
Published:
2005-08-15
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Abstract:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and
HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that
"software as a service" are here to stay. (...)
Excerpt related to
successful customer:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP
have allied to deliver...
Published:
2005-04-14
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
successful customer:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
successful customer:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
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Abstract:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden
truths. (...)
Excerpt related to
successful customer:
Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool
for putting data to wo...
Published:
2000-11-06
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
successful customer:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
When negotiating a contract with a computer maintenance management system (CMMS) vendor the guiding principals and definition
of the project must first be determined. Deliverables, pricing options, payment terms, continuance, product and service quality,
and liabilities are additional areas that must be (...)
Excerpt related to
successful customer:
... A further 30 percent covers a successful install. ... dynamic environment,
it's essential to cover the possibility of vendor or customer mergers, acquisitions and ...
Published:
2004-02-25
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
successful customer:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
Excerpt related to
successful customer:
... service, those business processes that impact customer service must be effective. Excellent
business processes do not guarantee a successful business strategy ...
Published:
2004-07-31