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Excerpt related to
strategic service management:
... Servigistics, one of the leaders in the nascent SLM software category, refers to it as “strategic
service management”, which entails service parts planning ...
Published:
2008-03-05
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Excerpt related to
strategic service management:
... world. The company lives and breathes in the post-sale service market, with the broad
suite named Strategic Service Management (SSM). ...
Published:
2008-12-23
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Excerpt related to
strategic service management:
... In its Service Lifecycle Management (SLM) pitch, Servigistics (formerly
Strategic Service Management [SSM]) points out a dozen or so major differences
between ...
Published:
2010-04-01
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
strategic service management:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
strategic service management:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
strategic service management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
strategic service management:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
strategic service management:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
strategic service management:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices
focusing on the acquisition, management, and optimizatio (...)
Excerpt related to
strategic service management:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizin...
Published:
2009-08-28
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Excerpt related to
strategic service management:
... their focus tends to move onto the longer-term and strategic issues ...
After two exhaustive series on service management, we would certainly be interested in your
...
Published:
2010-05-06
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Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
strategic service management:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
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Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
strategic service management:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
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Excerpt related to
strategic service management:
... as Kronos Workforce Central and RedPrairie Enterprise Workforce Management (EWFM). ...
greater visibility into labor spend, enhance customer service, and improve ...
Published:
2010-08-12
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
strategic service management:
... Service Lifecycle Management (SLM) is ... But it is
more than that; it is also a way to become a strategic part of the customer's business after the sale
...
Published:
2003-06-11
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Abstract:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords,
orientation appointments and a map of the best route to (...)
Excerpt related to
strategic service management:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five d...
Published:
2000-08-30
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
strategic service management:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service providers, HR can move from being merely a cost center to being an essential component for achieving corporate
objectives. (...)
Excerpt related to
strategic service management:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service provi...
Published:
2006-06-05
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Abstract:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers and employees with corporate goals. There is now a statistical and causal relationship among key HCM
applications and operating income growth. (...)
Excerpt related to
strategic service management:
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage
by aligning managers...
Published:
2006-09-28
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Abstract:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consolidation moves in the market, which vendors will eventually dominate cannot be exactly stated at this
time. (...)
Excerpt related to
strategic service management:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consol...
Published:
2006-09-29