-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
strategic customer:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators.
It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many
organizations, customers aren’t considered as (...)
Excerpt related to
strategic customer:
The Customer as a Strategic Asset. Source: TeleTech. ... business itself.
Download <strong>The Customer as a Strategic Asset</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities. (...)
Excerpt related to
strategic customer:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Comm...
Published:
2002-06-08
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Abstract:
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently
updated customer information across multiple channels of access, including data stored and used within and outside contact
center applications. There are several reasons for (...)
Excerpt related to
strategic customer:
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience.
Source: RightNow Technologies. Document ...
Published:
2010-03-11
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
strategic customer:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between
the buyer and the suppliers. This can result in improved profitability throughout the entire supply chain and add value to
the final product or service. (...)
Excerpt related to
strategic customer:
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between
the buyer and the s...
Published:
2008-11-17
-
Abstract:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Excerpt related to
strategic customer:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Published:
2002-02-09
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
strategic customer:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
-
Excerpt related to
strategic customer:
... But it is more than that — it is also a way to become a strategic part of the customer’s
business after the sale is completed. ...
Published:
2008-03-05
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
strategic customer:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their
familiar Fourth Shift vendor operations, manufacturing (...)
Excerpt related to
strategic customer:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trad...
Published:
2000-08-14
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Abstract:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service providers, HR can move from being merely a cost center to being an essential component for achieving corporate
objectives. (...)
Excerpt related to
strategic customer:
The human resources (HR) department can—and should—deliver contributions to the organization's bottom line. Through technologies
and service provi...
Published:
2006-06-05
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
strategic customer:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Through its recently formed Strategic Solutions team, SSA Global might be showing that it is not just an ERP collector that
is living off milking its install base, but rather an extended enterprise applications provider that can appeal to both its
current and new users. (...)
Excerpt related to
strategic customer:
Through its recently formed Strategic Solutions team, SSA Global might be showing that it is not just an ERP collector that
is living off milking ...
Published:
2004-09-16
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Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
strategic customer:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
-
Abstract:
The problem of information technology investments particularly concerns small and medium enterprises, as they are much more
limited in resources than large enterprises. One of the critical questions is whether to implement an open source or closed
source solution. (...)
Excerpt related to
strategic customer:
The problem of information technology investments particularly concerns small and medium enterprises, as they are much more
limited in resources t...
Published:
2006-12-18
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
strategic customer:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Abstract:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices
focusing on the acquisition, management, and optimizatio (...)
Excerpt related to
strategic customer:
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun
to invest in optimizin...
Published:
2009-08-28
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
strategic customer:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
-
Abstract:
Fujitsu Limited announced its intention to acquire 100% ownership of GLOVIA International LLC, a California-based provider
of business applications, e-commerce solutions, advanced technology and world-class services for the digital marketplace,
in which it currently holds a 30.5% interest. (...)
Excerpt related to
strategic customer:
Fujitsu Limited announced its intention to acquire 100% ownership of GLOVIA International LLC, a California-based provider
of business application...
Published:
2000-04-05