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Résumé:
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o (...)
Extrait du document concernant
strategic crm implementation:
... over with the closure of the implementation project. ... Typically,
a new CRM system is closely monitored to ... they don't get into those strategic
decision support ...
Date publiée:
2004-10-13
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Résumé:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Extrait du document concernant
strategic crm implementation:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Date publiée:
2006-11-23
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Résumé:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training and change management. (...)
Extrait du document concernant
strategic crm implementation:
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention
to user training a...
Date publiée:
2005-10-22
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Résumé:
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important
to mid-market companies because they have less flexibility for trial and error. J.D. Edwards's CRM implementation success
through its existing customer base will testify to the reliabi (...)
Extrait du document concernant
strategic crm implementation:
When it comes to touting 200 product enhancements, what JD Edwards is saying is that ease of integration is important to mid-market
companies b...
Date publiée:
2003-04-01
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Extrait du document concernant
strategic crm implementation:
... at long last took a look “under the hood” and realized that CCS had a strong CRM product
too as well as a sizable and seasoned CRM implementation team. ...
Date publiée:
2008-01-28
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Résumé:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Extrait du document concernant
strategic crm implementation:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Date publiée:
2004-01-08
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Résumé:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extrait du document concernant
strategic crm implementation:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Date publiée:
2004-10-22
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Résumé:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Extrait du document concernant
strategic crm implementation:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Date publiée:
2005-08-17
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Résumé:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation. (...)
Extrait du document concernant
strategic crm implementation:
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analys...
Date publiée:
2004-07-23
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Résumé:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Extrait du document concernant
strategic crm implementation:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Date publiée:
2004-01-31
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Résumé:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Extrait du document concernant
strategic crm implementation:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Date publiée:
2005-08-05
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Résumé:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Extrait du document concernant
strategic crm implementation:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Date publiée:
2004-10-22
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Résumé:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Extrait du document concernant
strategic crm implementation:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Date publiée:
2003-02-15
-
Résumé:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Extrait du document concernant
strategic crm implementation:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Date publiée:
2003-02-15
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Résumé:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Extrait du document concernant
strategic crm implementation:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Date publiée:
2006-11-24
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Résumé:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Extrait du document concernant
strategic crm implementation:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Date publiée:
2006-11-24
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Résumé:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the areas of productivity, quality, cost effectiveness, and risk management. If your company has a need to
manage physical assets it can benefit from a proven Total E (...)
Extrait du document concernant
strategic crm implementation:
Physical asset management contributes greatly to the achievement of competitive advantages in capital intensive companies.
Particularly in the are...
Date publiée:
2003-06-27
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Résumé:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend that IMI hopes to reverse with its new suite, VIVALDI, and IBM. (...)
Extrait du document concernant
strategic crm implementation:
Industri-Matematik 2Q00 revenues decreased 21% over the same period last year. More alarming is a four-year decline in license
revenues, a trend t...
Date publiée:
1999-12-08
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Résumé:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Extrait du document concernant
strategic crm implementation:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Date publiée:
2003-03-28
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Résumé:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Extrait du document concernant
strategic crm implementation:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Date publiée:
2003-06-26