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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 strategic alignment maturity assessment


KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two
In the second part of a two-part series about the KANA Connect 2014 conference, TEC's P.J. Jakovljevic takes a look at what has transpired since the KANA-Verint

strategic alignment maturity assessment  achieve the most important strategic objectives. But it isn’t easy to do this and maintain that customer engagement over the long term. In fact, research shows that only one out of the fifteen most admired companies can stay within that top range for three consecutive years. Engagement, especially over longer time spans, requires transformation in the following aspects so that organizations can act on what matters most:   The ability to connect the dots from Web to contact center to social media to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

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RFID Architecture Strategy


Early adopters of radio frequency identification (RFID) are beginning to look at enterprise scale solution design and integration are emerging as key focus areas. Infosys has designed an optimal RFID architecture strategy based on lessons learnt from early adopters and Infosys experience in providing real time control and data acquisition solutions in the telecom and process control industries.

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Running and Optimizing IT: A Best-practice Approach


IT has long been one of the best ways to address business challenges. Yet significant obstacles at the level of IT infrastructure stand in the way. Siloed IT operations and rigid IT management processes can impede business agility. When IT partners with the business to act less as a technology provider and more as a service provider, business objectives can be achieved more efficiently and cost-effectively. Find out how.

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The Modern Approach to Workforce Planning: Best Practices in Today’s Economy


Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning.

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The Benefits of Project Risk Assessment


This paper presents the arguments in favour of adopting a risk assessment strategy, and ways in which it can benefit your project as well as your business as a whole.

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HR Best Practices: Delivering Strategic Value to the Enterprise


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Transforming Human Capital through Alignment




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Going Home-Which Road Do You Take? Talent Assessment in the Remote Agent Model


Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

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Strategic Workforce Planning: Winning Scenarios for Uncertain Times


Workforce planning—systematically aligning business strategy, human capital strategy, and budgets to ensure that talent with the right skills is in place to support anticipated and unanticipated business scenarios— is a hot topic for companies today. This report outlines the strategies processes, tools, and capabilities that organizations are putting in place to achieve the greatest returns on workforce planning efforts.

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Keeping Score: Evolving Wholesale Credit on a Maturity Model


The inner workings of a global financial institution can contain literally hundreds of systems in which credit risk is recorded. This risk may be managed with dozens of different, disparate systems, which can appear to be an overwhelming and resource-intensive process. This is where a maturity model comes into play. A maturity model scorecard provides banks with a single point of reference to understand what they are, where they wish to go, some practical ideas about where to start, and how to do it most cost-effectively.

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