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Enterprise Marketing Management (EMM)
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Documents related to » strategic account management association


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

strategic account management association  reporting approaches to support strategic account management of services businesses at each stage of their evolution, we provide examples of what service metrics are most relevant, and then discuss the effective intersection of account practices and metrics by means of a customer dashboard tool used by many leading firms. Service Business Framework Service organizations have fundamental business objectives and service specific goals that guide their operating norms, business behavior, capability Read More...
Customer Relationship Management: Putting Customers at the Center of the Business
No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A

strategic account management association  able to make successful strategic decisions. A good customer relationship thrives in large measure on appreciation. Giving customers insight into what is involved with processing their orders, for example, helps to open the lines of communication and set realistic expectations. As well, all stakeholders, from customers to partners to vendors, are working in synch by having the ability to access and act on information that pertains to them at every step of every business transaction. Rarely do customers Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

strategic account management association  investing in the following strategic areas: Built for the Global Workforce: Enhancements in this latest version deliver value to multinational organizations deploying Workforce Central across the globe. With Workforce Central 6.3, customers can now deploy multiple languages on a single server, significantly reducing their IT support costs. New time-off features for hourly, salaried, and contract employees simplify the process of managing complex and unique country and regional time-off policies. In Read More...
Business Community Management
To adapt your supply chain communication process to the demands posed by changing customer expectations, volume increases, and multiple communication formats

strategic account management association  Community Management is a strategic vision that creates a comprehensive view of the supply chain by integrating the technology, business processes and communication of the entire business community to facilitate end-to-end supply chain visibility. This white paper will examine the current state of B2B communication; detail the steps needed to mitigate the challenges created by B2B; and outline the concepts behind Business Community Management as a new way to approach your business-to-business Read More...
Talent Management: The New Business Imperative
Studies and statistics suggest that, because of demographic trends, companies will soon face a shortage of talent. In response, many companies have begun

strategic account management association  Some have even begun strategic workforce planning. But Rio Tinto is among a much smaller number that has gone beyond planning to adopt processes and tools to more effectively recruit, retain, develop and deploy talent. Failure to adopt a strategy for integrated talent management could result in too few workers and a slow decline in a company''s fortunes. I''ve been at this for 25 years and the concern over talent has never been greater, says Jay Doherty, a principle at Mercer Human Resource Consulting Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

strategic account management association  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,collaboration,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More...
Campus Management
Clients benefiting from Campus Management Corp@ services and solutions represent a rich diversity of colleges and universities, each with its own unique

strategic account management association   Read More...
Performance and Compensation Management at the Core of Human Capital Management?
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees

strategic account management association  management is morphing into strategic human capital management (HCM). Part Three of the series Thou Shalt Manage Human Capital Better . Some might argue that HCM revolves around better performance management and employee compensation. As the economy continues to rebound and talent wars intensify, companies have been increasingly leveraging traditionally elusive pay-for-performance technologies that successfully automate and link compensation planning with business and employee performance. Practically Read More...
Program Management Office: A Term Not Fully Understood
The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and

strategic account management association  business departments, improve their strategic goals, increase cost efficiency, and focus on core project management areas of scheduling, project financials, scope creep, project resources. The Problem Most common reason for failure is not taking the time to establish a clear understanding of Program Office concepts, defined goals and objectives, and a strategic direction with executive sponsorship. Organizations around the world continue to self define, borrow and collect, what they believe to be best pra Read More...
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

strategic account management association  Chairman, remaining involved in strategic projects for the company. The announcement comes shortly before the company''s third quarter earnings release. Market Impact Demonstrating 70% license revenue growth over the past four years, Manhattan Associates has proven that best-of-breeds can still be competitive in a consolidating marketplace. However, lackluster performance over the three quarters since its last fiscal year-end, combined with management team changes, may indicate the company is planning a ch Read More...
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

strategic account management association  SAP,crm,online customer relationship management,customer relationship management services,customer relationship management application,customer relationship management model,define customer relationship management,providing customer relationship management,presentation on customer relationship management,customer service,marketing management,microsoft customer relationship management,customer management,microsoft dynamics crm,microsoft crm Read More...
Why Invest in Talent Management? Five High-ROI Business Drivers for Implementing a Talent Management Program
Clearly, with skilled workers retiring and the pace of change accelerating, recruitment alone can’t supply the smart leaders, strong managers, high performers

strategic account management association  talent management, talent management strategy, talent management ROI Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

strategic account management association  IBM,content management web,web content management,content delivery,web content management system,web content manager,content management site web,web content management site,web site content management,web content management software,web content management systems,web content management for,content authoring,cms web content management,free web content management Read More...
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

strategic account management association  align compensation programs and strategic direction Traditional manual and spreadsheet-based processes make it difficult to figure out how to motivate sales to execute on simple elements of corporate strategy (such as sell more product XYZ ). Limited predictive impact analysis Predictive analysis is necessary to forecast the impact of new or modified plans, for instance. Aggravating the problem is lack of access to historical performance data; consolidating prior period spreadsheet data is Read More...
Make ''em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

strategic account management association   Read More...

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