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Software Functionality Revealed in Detail
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 staff retention


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

staff retention  be heightened and added staff needed during specific seasons or campaigns. Organizations can plan for these events and increase staffing levels in advance to ensure the transaction volumes can be handled appropriately. A common mistake an SMB manufacturer makes is to focus only on the internal operations of its plant. By encompassing the entire supply chain, including both the supply and demand side, in its thinking, it can significantly improve the speed and effectiveness of new product development,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Staff Scheduling for the Health Care Industry

Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.  

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Documents related to » staff retention

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

staff retention  automatically. Notifications Informing customers, staff or management what is happening with an incident or opportunity and performed in an optimal manner. Alerts/Escalation A pre-defined set of rules that automatically enforces how problem incidents are dealt with by superiors within the organization. Service Levels A set of customer defined rules that determine how quickly a customer or sales lead should be responded to. This is often determined by the type of customer, incident, or product involved. Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

staff retention  CRM also provides your staff with customer intelligence and best practices to increase their likelihood of successful transactions. Other commonly-cited CRM benefits include increased customer acquisition, retention, loyalty, and profitability. CRM—Risks You Should Be Aware Of It’s all fine and good to implement a CRM system, but there a few things you should know if you don’t want to be blindsided by a CRM catastrophe: Effective internal controls must be in place to prevent customer information Read More

6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

staff retention  satisfaction will inevitably impact staff morale and the quality of their interactions with customers. In a commodity market, a consistent and repeatable branded customer experience, achieved through the combination of a sophisticated technology framework and value-added service, remains a key differentiator. The ability to distinguish customers by value also enables agents to make the most of opportunities to add personalised touches to customer interactions as appropriate, to further enhance key Read More

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy


In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to various market segments. Learn how to optimize territory alignment with the right set of tools, and overcome sales process obstacles.

staff retention  from sales managers and staff in the field. In addition, companies need to consider the cost of disrupting the sales force and customers for some period of time. Once you decide to proceed, execution is an exercise in change management. Successful territory realignment requires continuous and clear communication to all stakeholders - and securing buy-in by demonstrating benefits to the business as well as to the individuals involved. Territory alignment - like any business activity - is most likely to Read More

Case Study: National Aquarium in Baltimore


Limited office space at the National Aquarium in Baltimore required staff to share computers, resulting in several security risks and inefficiencies. For more efficient and secure computer sharing, enhanced data security, and reduced support time, the Aquarium moved all users to Windows Vista. Learn how the move has reduced login time from 15 minutes to 5 seconds, provided faster access to information, and more.

staff retention  Aquarium in Baltimore required staff to share computers, resulting in several security risks and inefficiencies. For more efficient and secure computer sharing, enhanced data security, and reduced support time, the Aquarium moved all users to Windows Vista. Learn how the move has reduced login time from 15 minutes to 5 seconds, provided faster access to information, and more. Read More

Case Study: United States Army


The United States military is continually looking for ways to cut costs by reducing staff, closing down facilities, and terminating programs that are found not to be cost effective. Learn how the United States Army’s Armament Research Development and Engineering Center (ARDEC) improved employee productivity by upgrading its business intelligence (BI) solution and creating a competency center for BI-related best practices.

staff retention  cut costs by reducing staff, closing down facilities, and terminating programs that are found not to be cost effective. Learn how the United States Army’s Armament Research Development and Engineering Center (ARDEC) improved employee productivity by upgrading its business intelligence (BI) solution and creating a competency center for BI-related best practices. Read More

Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service


The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution.

staff retention  Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the Read More

Winning the Race for Talent in Emerging Markets


Economic activity in emerging markets is growing at around 40 percent—as compared with 2 to 5 percent in the West and Japan. Businesses all over the globe are competing for people who have numerous options and high expectations. How can your company attract and retain talent in emerging markets in Brazil, Russia, India, and China—offering new employees what they want, while ensuring your bottom line is met? Find out.

staff retention  Staff Performance Management | Staff Retention | Staff Retention Strategies | Strategic Human Resources | Strategic Leadership | Strategic Leadership Development | Strategic Management | Strategic Performance Management | Strategic Planning | Strategic Talent Management | Succession Planning | Supplier Performance Management | Systems Management | Talent | Talent Agency | Talent Agent | Talent Directory | Talent Human Resources | Talent Management | Talent Management Agency | Talent Management Read More

Kronos Improves its Healthcare Acuity via the OptiLink Buy


My recent in-depth report from the KronosWorks 2011 conference entitled KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management asserted that vertically-oriented tuck-in acquisitions were likely in store for Kronos in 2012. Lo and behold, in mid-January 2012, Kronos announced that it has acquired the assets of OptiLink from The Advisory Board Company in an undisclosed cash transaction

staff retention  nursing executives and their staff to manage workload, schedules, and productivity using actual patient demand rather than static long-term budgets and plans that were created well in advance. Using real-time data on admissions, discharges, and transfers, OptiLink delivers a clearer picture of patient population and staffing from the unit level through the entire system. This enables hospitals to staff more effectively based on the intensity of patient care needed. With this acquisition, Kronos is Read More

Developing an Effective CMMS Implementation Plan


Today’s maintenance staff is tasked with doing more with less. The challenge here is that their efficiency ratings when measured can be as low as 10% to 40%. So where does your maintenance department stand in terms of these statistics? Although CMMS software has been around for more than 20 years, and the adoption rate continues to climb, many companies still struggle with creating an efficient centralized maintenance and operations program.

staff retention  . Introduction Todays maintenance staff is tasked with doing more with less. The challenge here is that their efficiency ratings when measured can be as low as 10% to 40%. So where does your maintenance department stand in terms of these statistics? Although CMMS software has been around for more than 20 years, and the adoption rate continues to climb, many companies still struggle with creating an efficient centralized maintenance and operations program. By program, we are talking about an Read More

The Payoffs of a Single View


Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.

staff retention   Read More

The Transformational Power of See-through Product Innovation


If product ideas in the past emerged from the mind of a single inventor, they are now harvested everywhere—from customers, prospects, engineers, support staff, business analysts, bloggers, executives and marketing professionals. Succeeding with good ideas in that environment, and abandoning unworkable ones early on, requires a complete end-to-end product innovation management platform. Find out more.

staff retention  customers, prospects, engineers, support staff, business analysts, bloggers, executives and marketing professionals. Succeeding with good ideas in that environment, and abandoning unworkable ones early on, requires a complete end-to-end product innovation management platform. Find out more. Read More

TIBCO BPM


TIBCO® Staffware Process Suite is a suite of application modules designed to provide business users and IT staff with collaborative tools to create end-to-end process management solutions. The products may provide visibility into business processes for a better understanding toward modifying such processes. TIBCO's BPM solutions have been deployed at over 800 customer sites with over 500,000 users.

staff retention  business users and IT staff with collaborative tools to create end-to-end process management solutions. The products may provide visibility into business processes for a better understanding toward modifying such processes. TIBCO's BPM solutions have been deployed at over 800 customer sites with over 500,000 users. Read More

Effective Relationships with Service Providers


The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen. "Can the appropriate skills be found at an acceptable cost?" is the first question. Indeed, defining your service needs, and then developing and maintaining a proper relationship with the provider you've hired is one of the most important things you can do to increase your success potential.

staff retention  look outside its trusted staff to make something happen. Can the appropriate skills be found at an acceptable cost? is the first question. Indeed, defining your service needs, and then developing and maintaining a proper relationship with the provider you've hired is one of the most important things you can do to increase your success potential. Read More