Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
be precise, with the Solution Manager 7 version, all SAP customers are required to create support tickets via the tool, as SAP’s Active Global Support ( AGS ) staff uses SolMan to deliver support packages and corrections (patches) both externally (to clients) and internally (within SAP). In addition, both customers and SAP staff have direct access to Solution Manager 7 Release Notes. Thus, 100 percent of this support and reporting functionality is likely to be used. Smaller companies will most likely