-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
software requirements for customer service software:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some
of the unique challenges and software requirements for these industries. (...)
Excerpt related to
software requirements for customer service software:
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some
of the unique challenge...
Published:
2009-11-27
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Abstract:
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information
technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective
use of specialized enterprise applications. As a result, t (...)
Excerpt related to
software requirements for customer service software:
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information
technology, retail ind...
Published:
2004-09-13
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Abstract:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials and accounting, asset management, and human capital management applications to supply chain management
and channel management solutions. (...)
Excerpt related to
software requirements for customer service software:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials ...
Published:
2007-01-15
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Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
software requirements for customer service software:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19
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Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
software requirements for customer service software:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
software requirements for customer service software:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
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Abstract:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its
strong offerings and efficient distribution model for its target niche. However, the future is not going to be quite so bright
unless the company overcomes serious challenges. (...)
Excerpt related to
software requirements for customer service software:
Lilly Software’s financial success and double-digit revenue growth during the recent years have been attributable to its strong
offerings and effi...
Published:
2001-02-08
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Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
software requirements for customer service software:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
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Abstract:
The statistics for completing packaged software implementation projects are grim. This article examines how the software
evaluation, selection, and procurement process is key to successful software implementations. (...)
Excerpt related to
software requirements for customer service software:
... Unplanned work to identify new requirements at a ... to: Unplanned
work to resolve new software gaps; ... Lost sales; Lowered customer service;
Supplier cost increases. ...
Published:
2003-02-11
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
software requirements for customer service software:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has
even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up? (...)
Excerpt related to
software requirements for customer service software:
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even
gone so far as to dr...
Published:
2005-12-23
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Abstract:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a degree, become a routine occurrence in the life of an IT organization. Recently however, there has been much
noise created by some pundits and vendors belittlin (...)
Excerpt related to
software requirements for customer service software:
Owing to learning from the past experiences and to the help of specialized selection service providers, selecting an enterprise
package has to a d...
Published:
2003-10-25
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Abstract:
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the
high pole position for the SME market race. (...)
Excerpt related to
software requirements for customer service software:
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains
in the high pole position for t...
Published:
2001-11-14
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Abstract:
The textile industry is famous for its very different characteristics when compared to industries in either process or discrete
manufacturing. Developing production planning and scheduling software for any textile mill is a real challenge even for seasoned
industry experts. This article focuses on some o (...)
Excerpt related to
software requirements for customer service software:
The textile industry is famous for its very different characteristics when compared to industries in either process or discrete
manufacturing. Dev...
Published:
2004-09-27
-
Abstract:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider
of holistic business performance solutions, including integrated front office, back office and e-business capabilities. (...)
Excerpt related to
software requirements for customer service software:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of
holistic business perf...
Published:
2000-08-29
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Abstract:
For any business, software needs exist which will prove difficult to satisfy. Application packages will have fatal flaws
where they do not meet these needs. When evaluating software, start with the potential fatal flaws and continually look at
the details surrounding them. (...)
Excerpt related to
software requirements for customer service software:
... This small list of requirements which are vital for ... does not have
flaws; the software packages have ... If providing customer service
through the Internet is part ...
Published:
2004-09-06
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Abstract:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Excerpt related to
software requirements for customer service software:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and fast...
Published:
2006-03-14
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Abstract:
By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical
markets, while concurrently prudently expanding into some adjacent prosperous markets, Lilly Software remains set for the
ensuing mid-market race. (...)
Excerpt related to
software requirements for customer service software:
By fine-tuning its flagship VISUAL Enterprise suite to better serve specific ‘to order’ manufacturing and distribution vertical
markets, while con...
Published:
2003-02-18
-
Abstract:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty years. Vision a leading product in the professional services automation market and has taken significant
strides to maintain this market leading position. (...)
Excerpt related to
software requirements for customer service software:
Deltek Vision and other Deltek enterprise solutions, have been major players with project management-oriented organizations
for the past twenty ye...
Published:
2005-09-27