X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 social media monitoring tool


Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

social media monitoring tool  Technologies Resources Related to Social Media and Customer Experience Feedback : Social Media (Wikipedia) Customer Experience (Wikipedia) Social Media and Customer Experience Feedback Social Media is also known as : Social Media Applications , Social Media Articles , Social Media Basics , Social Media Brands , Social Media Business , Social Media Communication , Social Media Community , Social Media Company , Social Media Consultants , Social Media Consulting , Social Media Content , Social Media Data ,

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

Evaluate Now

Documents related to » social media monitoring tool

Social ERP Emerges, Transforms the Way People Work (Part 1)


It is no secret that social networks and media—Facebook, Twitter, LinkedIn, Wikipedia, etc.—are having a huge impact on all aspects of people’s lives. Enterprise resource planning (ERP) systems are not immune to the tide of social media changes that are sweeping across the technology landscape. All the large ERP solution providers have made or are making large investments to keep up with the

social media monitoring tool   Read More

Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

social media monitoring tool   Read More

Revionics Making Retail Merchandizing Optimization Social


In November 2012, Revionics, Inc., a cloud-based provider of merchandise optimization solutions, acquired SkuLoop, a provider of social commerce-driven promotions for retailers and consumer brands, from GIIV, Inc. Revionics’ solutions use predictive analytics and demand-based science to help retailers obtain the best results across all touchpoints in the multi-channel shopping realm—online, in

social media monitoring tool   Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

social media monitoring tool   Read More

Key Metrics for Monitoring New Product Development


Since our research-driven beginnings, Johnson & Johnson Advanced Sterilization Products (ASP) has continually improved the new product development (NPD) process. Detailed process mapping has revealed three tiers of business metrics, starting with drivers and moving up through execution metrics to business performance metrics. When driver metrics improves, so does business performance. Six Sigma tools helps identify specific metrics at all tiers and the causality linkages among them. Each NPD process step at ASP results in a deliverable, and each deliverable relates to a trade-off triangle (cost-time-resources) and, ultimately, to investment dollars. To track performance, ASP calculates how actual NPD decisions and what-if scenarios affect deliverables, alter investment triangles, and thereby influence business results. ASP uses similar process and tools, including the investment triangles and Six Sigma QFD, to make idea management decisions. The IDweb real-time software environment enables both the NPD and idea management processes at ASP. By deploying the strategic planning, idea management, portfolio and pipeline management, process management, and resource management modules of IDweb, ASP has increased throughput by 20 percent and reduced cycle time by 40 percent.

social media monitoring tool   Read More

Three Ways to Improve Employee Engagement and Productivity with Social Business Media


The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use.

social media monitoring tool   Read More

RevTrax Announces New Offering Connecting Social Couponing With In-store Sales


RevTrax, a provider of an ominchannel promotions platform with the same name, announced the launch of RevTrax OpenShare, which will tie social coupon issuance and sharing to the point of sale. OpenShare allows marketers to deliver social coupons via any digital channel and track the usage to the in-store sale. The solution builds on RevTrax’s existing digital promotions platform

social media monitoring tool   Read More

Mzinga's OmniSocial Engaged Continues the Social Business Platform Series


Mzinga has announced the release of OmniSocial Engaged—a social business platform that envisions fruitful interactions between organizations and their clients. The platform proposes several tools meant to "drive website traffic, amplify customer and buyer loyalty, and increase customer satisfaction." For instance, OmniSocial Engaged allows businesses to design customized 'social ecosystems' to

social media monitoring tool   Read More

1105 Media, Inc.


1105 Media provides business-to-business research and media content, focusing on technology, products, policy, regulation, and news.

social media monitoring tool   Read More

Social Media as a Customer Support Channel: Best Practices


So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate to other channels where necessary.

social media monitoring tool   Read More