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Excerpt related to
social crm applications:
... Oracle Social CRM Applications have been a major theme
in Oracle’s CRM roadmap, in addition to long-awaited features such as running Oracle Siebel in ...
Published:
2010-01-22
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Excerpt related to
social crm applications:
... yet), let me integrate with office tools, on-premise applications, mobile devices ...
you can see, my definition of SCRM is: social media + CRM + common sense ...
Published:
2010-09-07
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
social crm applications:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Excerpt related to
social crm applications:
... Yesterday Nimble released the public beta of its social CRM platform
at the Demo Spring 2011 event. In a future blog post, I will ...
Published:
2011-03-01
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Excerpt related to
social crm applications:
... In this blog post, I will explain why CRM is not social and why social
CRM (SCRM) is nothing more than CRM using social media tools. ...
Social CRM soon enough. ...
Published:
2010-03-09
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Excerpt related to
social crm applications:
... automation, business processes, collaboration, customer retention, social media, key
... focus from highly contested and commoditized CRM applications toward
more ...
Published:
2010-02-10
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
social crm applications:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
social crm applications:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Excerpt related to
social crm applications:
... 3D (“lifelike”) experiences, Exalead, for intelligent search and search-based applications,
and 3DSwYm for online collaboration and social innovation. ...
Published:
2012-03-01
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Excerpt related to
social crm applications:
... One of Oracle’s CRM applications analyzes purchase patterns of existing
customers by mining data across the enterprise and public domain, and then ...
Published:
2010-03-04
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Excerpt related to
social crm applications:
... at least learn what makes these applications so “sticky ... force automation
(SFA), so-called social customer relationship management (CRM) tools can ...
Published:
2010-01-05
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
social crm applications:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
social crm applications:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Excerpt related to
social crm applications:
... into also being “analytic, collaborative, and social.”. ... architecture
(WOA) concepts, CRM vendors have ... an entire indigestible broad suite of applications.
...
Published:
2010-02-04
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Excerpt related to
social crm applications:
... Most recently, mid 2009 Microsoft released the Social Networking, Partner Relationship
... to Gartner, currently up to 65 percent of CRM applications are built
...
Published:
2010-03-01
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Excerpt related to
social crm applications:
... The new CRM, “CRM 2.0”, is based on tools and principals from social
networking sites ... In addition to CRM 2.0, we note below some other CRM
applications. ...
Published:
2009-02-10
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
social crm applications:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
social crm applications:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Excerpt related to
social crm applications:
... com SAP SCM soa social media Software ... IT Project Failures; ITBusinessEdge
Enterprise Applications blog; Laurie ... Operations blog; Microsoft's Dynamics CRM
Team blog ...
Published:
2011-11-22
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
social crm applications:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29