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Turn Content Into Sales with Social Media
In the white paper CRM and the socially-empowered customer, you can find out how to use social media like twitter, facebook, linkedin, youtube, web...

social assistance  Content Into Sales with Social Media Once upon a time, you could only talk at your customers and prospects through the media. Through social media you can now dialogue with them . In the white paper CRM and the Socially-empowered Customer , you can find out how to use social media like Twitter , Facebook , LinkedIn , YouTube , webinars, and blogs to build stronger relationships with customers and prospects based on mutual trust and two-way communication. The days of one-way communications are coming to Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » social assistance


Science, Data, and Social at Heart of New IBM Smarter Workforce/Kenexa Talent Suite
During the IBM Connect 2014 conference, which took place recently in Orlando, Florida, IBM launched its Smarter Workforce program, combining the HCM abilities

social assistance  using workforce analytics and social capabilities to their fullest. These three factors facilitate talent attraction, the unveiling of the voice of the organization, employee collaboration, brand development, and utilization of big data for decision making, among other HCM requirements. IBM’s talent offering incorporates science in three main ways: the science of selecting the right people based on profiles of individuals that are likely to drive success in an organization—as part of assessment Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

social assistance  of chats, e-mails, and social interactions contained in Moxie’s database. TEC: What is your response to the assertion that Moxie is not strong in case management and agent desktop BPM capabilities, say, compared with Pegasystems or KANA? DL: One of our differentiators is that we have an integration platform called Spaces Connect that enables rapid integration into a variety of apps that agents need access to in order to provide a stellar customer experience. TEC: What about your video Read More...
Profit from Emerging Web 2.0 technologies
In How Web 2.

social assistance  your company can use social media sites, wikis, blogs, mashups, and videos to build stronger relationships with your customers, get critical customer feedback, enhance customer service and loyalty, penetrate new markets, and grow and strengthen your brand(s). In How Web 2.0 is Transforming CRM , you’ll also discover how to develop customer-focused communities that integrate internal staff, external resources, suppliers, and channel partners. Learn how your company can profit from emerging Web 2.0 Read More...
New Web Threats in 2009
That's why the white paper new web threats in 2009 can be a real lifesaver.

social assistance  everything from Web- and social-networking-based malware to the latest Web 2.0 threats. You'll also discover the advantages of a hosted services solution to secure and protect your company's network and confidential data. Like low up-front cost and ease of implementation. Security threats against businesses like yours are constantly on the rise. Learn what you're up against, and how the right solution can protect your business in a practical, cost-efficient way. Download your PDF copy of New Web Threats Read More...
RIM Gets the Gist (of Social Media)
The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor

social assistance  Gets the Gist (of Social Media) The recent acquisition of Gist by BlackBerry developer Research In Motion (RIM) prompted this TEC water cooler information session between TEC's Managing Editor Dave Clark and CRM analyst Gabriel Gheorghiu: DC : OK, even I’ve heard of RIM. What’s Gist? GG : The idea behind Gist was essentially to extend the inbox to the Internet and social world by putting together all contacts from different sources (Outlook, Gmail, Twitter, Facebook, etc.) and managing them from a Read More...
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down

social assistance  Turning CRM Upside Down Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to … Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

social assistance  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More...
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

social assistance  Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find Read More...
Revionics Making Retail Merchandizing Optimization Social
In November 2012, Revionics, Inc., a cloud-based provider of merchandise optimization solutions, acquired SkuLoop, a provider of social commerce-driven

social assistance  Making Retail Merchandizing Optimization Social In November 2012, Revionics, Inc., a cloud-based provider of merchandise optimization solutions, acquired SkuLoop , a provider of social commerce-driven promotions for retailers and consumer brands, from GIIV, Inc. Revionics’ solutions use predictive analytics and demand-based science to help retailers obtain the best results across all touchpoints in the multi-channel shopping realm—online, in-store, social, and mobile—by  aiding with decisions in Read More...
Tracx Releases Social Leads
Tracx has announced its new Social Leads product, part of its set of social intelligence tools. The application identifies individuals interested in buying a

social assistance  Releases Social Leads Tracx has announced its  new Social Leads product , part of its set of social intelligence tools. The application identifies individuals interested in buying a company's products by crawling through a variety of social media, community forums, and retail sites, for example, Facebook, Twitter, Google+, Amazon, and eBay. Tracx Social Leads unveils relevant customer conversations as well as what stage of the buying process the customer is at. According to Tracx, the buying cycle Read More...
Social ERP Emerges, Transforms the Way People Work (Part 2)
In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the

social assistance  at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the benefits of social media in ERP, social capabilities and features, and also pointed out that user adoption and corporate governance must be considered when rolling out these tools. This second post provides an in-depth look at the different approaches major ERP vendors have taken to integrate social capabilities into their ERP systems and provides some tips for users looking for a social Read More...
How to Capitalize on Social Networking Sites
Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social

social assistance  to Capitalize on Social Networking Sites Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking. Read More...
Three Ways to Improve Employee Engagement and Productivity with Social Business Media
The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges

social assistance  Engagement and Productivity with Social Business Media The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use. Read More...

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