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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » sms well service


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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Product Review: GFI''s LANguard Network Security Scanner
Performing patch management is one of the most tedious chores that must be completed by network administrators. While there are many patch management tools

sms well service  mean that SUS and SMS Server simply aren''t good fits for many organizations. As an alternative to these two products, many companies are turning to third party patch management solutions. One particular patch management solution that I really like is GFI''s LANguard Network Security Scanner. Although GFI''s LANguard has been around for a while, GFI has recently released version 5. Security Scanning GFI LANguard is much more than a patch management product though. Any patch management solution will scan Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

sms well service  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More...
Salesforce.com Acquires ExactTarget
Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add

sms well service  using short message service (SMS) and mobile push capabilities. Social media marketing  provides companies with the ability to manage social conversations as well as publish content to Facebook fan pages. Web tools facilitate the set-up of microsites or landing pages and in addition offer personalized product recommendations. B2B and B2C Marketing Automation offers support for message automation, complex lead-nurturing campaigns, and reporting Data and Analytics has been handled through integration Read More...
Pronto Xi-The ERP from “Down Under” Becomes TEC Certified
Introduction to Pronto SoftwareI’m pleased to say that the certification for the PRONTO-Xi enterprise resource planning (ERP) system has been completed by TEC

sms well service  shipped, or it can SMS the inventory manager to alert him/her that a particular item is out of stock and needs to be reordered. With standard auditing capability, the system allows users to track changes that have been made to any field or piece of information within the entire system. The “what,” “when,” “where,” and “by whom” types of questions can be easily answered. In spite of all the software’s features and advantages, I found a few areas where Pronto Xi’s capabilities were not Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

sms well service  Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

sms well service  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application''s ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

sms well service  Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer response. You''ll learn how effective use of new communication channels can help your company increase customer satisfaction and retention reduce costs increase revenues boost productivity Today''s contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining competit Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

sms well service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

sms well service  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

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The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

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A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

sms well service  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. BEGINLYX Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

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