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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » sms web service


Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers fully personalized web based

sms web service  Wireless Web Capability For SMS Analysis of TeleCommunication Systems, Inc. Release of Menu Driven Wireless Web Capability For SMS P. Hayes - May 11, 2000 Event Summary In April TeleCommunication Systems, Inc. (TCS), a leading developer of software applications that enable wireless carriers and enterprises to extend their capabilities to wireless devices, announced the availability of Interactive Menus, a new capability of the TCS Short Message Service Center (SMSC) for TDMA, CDMA and GSM networks. Read More...
The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e

sms web service  server health monitor,server performance monitoring tools,service level monitoring,tivoli server monitoring,unix server monitoring,web server monitoring software,windows server monitoring software,agentless monitor,server monitoring script,server monitoring services,server monitoring sms,snmp server monitoring,server management monitoring,real time server monitoring,server monitoring utility Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

sms web service  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More...
Wireless Mobile Portal by MobileID
MobileID has produced a clean, easily navigable, user-friendly web site, which will allow users of all abilities to set up their MobileID personalized service

sms web service  Given the two major SMS drawbacks we believe MobileID has made the only logical choice by selecting WAP for its interface. User Recommendations If you are presently a wireless user (or will be in the near future) make sure to take a look at MobileID''s wireless personalization Internet service for your specific type of wireless device. MobileID has produced a clean, easily navigable, user-friendly web site, which will allow users of all abilities to set up their MobileID personalized service quickly and Read More...
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations

sms web service  Real Business Value | SMS Actual Business Value of Web | SMS Impact Business Value | SMS Business Value Chain | SMS Business Value Proposition | SMS Value Business Assets | SMS Business Valuation Model | SMS Value Business Research | SMS Manage for Business Value | SMS Achieving Business Value | SMS Delivering Business Value | SMS Collaboration Business Value | SMS Extreme Business Value | SMS Leveraging Business Value | SMS Business Owner Tools | SMS Highest Business Value | SMS Business Value Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

sms web service  Productization Service Productization If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Epicor is introducing a new approach to the way enterprise resource planning (ERP) systems are designed, built, and used. We''ve redefined enterprise application software: gone are the technology barriers, integration barriers, and accessibility barriers that stifle productivity. In their place is a newfound sense of collaboration, compatibility Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

sms web service  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

sms web service  field service management software, field service FSM, FSM comparison, compare FSM software, field service industry software, FSM vendors, CRM FSM, CRM field service, field services software, it field services Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

sms web service  self-service,guide,HR,management Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

sms web service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

sms web service  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

sms web service  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

sms web service  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: F Read More...

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