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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sms web service dlr

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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How to Choose an SMS Provider


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VSI Putting Its Service Management Feelers Out


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3 Tips for Integrating Field Service Management Software with ERP


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Giving Service Companies a Fast Start


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Grupo SMS


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Ventyx Service Suite


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Web Hosting Security 2014


Security is a growing threat for hyper-connected and Internet-dependent businesses whose activities increasingly rely on Web hosting servers. This paper examines the extent to which businesses are vulnerable to security breaches and gives an overview of best strategies for protection.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


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Top 10 Reasons to Take Your Field Service to the Cloud


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Service-oriented Architecture-Savior or Nemesis?


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The Power of Web Self-Service


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