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Outsourcing, Applications Software
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Documents related to » sms texting service sla


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

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Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

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A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

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Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and

sms texting service sla  Supply Chain Challenges The mechanisms required to design, produce, and deliver service products in a cost-effective and competitive manner are quite different than those used to manufacture goods and to procure direct materials. Significant assets must be dedicated toward service delivery. The task of effectively deploying these assets across a wide network of locations and fulfilling demand which is driven by infrequent service events is a daunting one. Figure 1 shows a representation of a typical multi Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

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Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

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Professional Service Strategies that Win: Executive View of the Cloud
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It

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Grupo SMS
Grupo SMS es una Empresa Multinacional con sede en España y más de 20 años de trayectoria en el mercado que cuenta con filiales en México, Brasil, Argentina

sms texting service sla  SMS Grupo SMS es una Empresa Multinacional con sede en España y más de 20 años de trayectoria en el mercado que cuenta con filiales en México, Brasil, Argentina, Venezuela, y EEUU. Nos especializamos en el desarrollo de aplicaciones y servicios de IT, sobre tecnologías Java, Oracle y .Net, que son llevados a cabo por nuestra factora de software que ya ha realizado numerosas implementaciones de proyectos llave en mano y consultora en empresas de la envergadura de Repsol España y Argentina, Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

sms texting service sla  of personal and Internet-based mechanisms. All of these external factors provide the stimulus for changing the status quo in customer service organizations. Those companies that do change will recognize the need and see the opportunities. They have the will to over come the hurdles faced in this significant trans- formation '' in particular, to address the internal challenges ranging from organizational silos to a patchwork landscape of systems. Innovation in customer service can best be achieved if you ha Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

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