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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sms text provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS - EAM Software Evaluation Report

The EAM Software Evaluation Report is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This Software Evaluation Report includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » sms text provider

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

sms text provider  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

sms text provider  including social media, e-mail, SMS, and others.   The Voice of the Customer Strategy Attensity has developed its solutions to provide services and functionalities for different vertical industries such as telecom, retail banking and hospitality, and for different business units within a company such as marketing, customer service, and information technology (IT). Earlier this year, Attensity introduced its Voice of the Customer Command Center (Figure 2), which gives organizations the ability to apply Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

sms text provider  including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a task and streamlines or shortens the training period—making it for easier introduction of new processes. Figure 7   Figure 8   Figure 9   Customers Going “Solo” and “Social” (if Preferred) Ciboodle Live is an integrated Web self-service content portal that arms customers with the tools to do it themselves. While gratifying customers, Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

sms text provider  and  short message service (SMS)  capabilities as embedded original  equipment manufacturer (OEM)  solutions. New Charter under New Owner: Service Experience Management Play Since late 2009, KANA has been owned by Accel-KKR , a private equity firm with a track record of bringing the discipline of private equity practice to the technology space. Formed by the Accel ’s partnership with the mid-market technology arm of KKR (Kohlberg Kravis Roberts & Co.) , Accel-KKR runs an independent fund with its Read More

Text Structuring: An Intelligent Document Tool


The quantity of business information is doubling at an alarming rate. How can a proactive manager keep on top of it? A tool that merges and unifies information from a variety of sources and formats can help. That tool should also analyze data and identify inputs as indicators of future actions or outcomes, so problems can be solved before they happen. The bottom line: better data analysis means better decision making.

sms text provider   Read More

Provider of B2B Price Management and Optimization Speaks Out


In addition to growing at a breakneck pace for the last few years, Vendavo has recently rounded out its suite for price and margin management. The market should take notice, while the competition should indeed watch out.

sms text provider  enterprise resource planning,ERP,business-to-business,B2B,price points,price point management,industrial manufacturing,oil and gas industry,distribution,customer relationship management,CRM,real-time data access,pricing decisions,inventory availability,software implementation Read More

Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know


Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information access and disclosure regulations. Find out how a hosted security solution can provide reliable and comprehensive security coverage for your company’s e-mail, Web, and instant messaging (IM), without requiring extensive expertise or equipment in-house.

sms text provider  Symantec,MesageLabs,web security,email secure,email security,web application security,web security services,web site security,web camera security,web guard security,web security camera,web security guard,web security software,im security,web wireless security Read More

Aras and Minerva Win Another PLM Deal


Aras, the leading enterprise-class open source product lifecycle management (PLM) software solution provider, recently announced that ABB Epyon, a provider of Internet-based charging infrastructure for all electronic vehicle (EV) charging standards, has selected Aras Innovator and the Electronic PLM solution from Minerva.

sms text provider  industry watch, aras, aras innovator, oracle, plm, agile plm, minerva Read More

Workstream Announces Plans to Acquire Leading Human Capital Provider


It seems that there are more and more acquisitions in the area of human capital management (HCM) these days. At the end of 2010, we saw enterprise resource planning (ERP) vendors Epicor acquire Spectrum HR and Lawson Software acquire Enwisen. Now it’s Workstream’s turn. On January 3, 2011, performance and talent management software provider Workstream Inc. announced that it has

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Workday Becoming a Global Financial Management Software Provider


In a slew of announcements at the recently held Workday Rising 2012 user conference, one major theme has been that Workday, the cloud software company that initially started with providing human resource management system (HRMS) and which later added payroll software, now has 40 financial management customers as well (10 percent of its customer base). Most recently, the roster of Workday Financial

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Are ASP Applications Right for You? Part 1: Decision Factors


Like so many Internet conventions, the Application Service Provider (ASP), is really a combination of two 'old' concepts, turn key applications and outsourced services. Many of the lessons learned from these areas are directly applicable to ASP provided applications, and many of the same questions need to be asked and answered before a determination can be made on whether an ASP application should be considered.

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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2


In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology

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SaaS BI Provider BIME Announces Release of v1.60: Geospatial Analysis


With the belief that business intelligence (BI) applications are sometimes too hard to use, manage, and deploy, We Are Cloud, a software provider company based in France (Oh la la!), created BIME, a software-as-a- service (SaaS) BI application. BIME’s goal is to offer a powerful tool from the cloud to make BI easy. Yes, I am talking about a SaaS BI offering. Recently, a colleague and I

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Ambitious Plans and Promises: An Enterprise Software Provider Keeps Its Word


With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation (namely, an ambitious open service-oriented architecture strategy), Infor's position and image in the market these days are at an all-time high.

sms text provider  enterprise resource planning,ERP,master data management,MDM,HCM,human capital management,ESB,enterprise service bus,PLM,product lifecycle management,SNO,strategic network optimization,CRM,customer relationship management,CPM Read More