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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sms text provider

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CMMS - EAM Software Evaluation Report

The EAM Software Evaluation Report is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This Software Evaluation Report includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset management practices. 

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Documents related to » sms text provider

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

sms text provider  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

sms text provider  and  short message service (SMS)  capabilities as embedded original  equipment manufacturer (OEM)  solutions. New Charter under New Owner: Service Experience Management Play Since late 2009, KANA has been owned by Accel-KKR , a private equity firm with a track record of bringing the discipline of private equity practice to the technology space. Formed by the Accel ’s partnership with the mid-market technology arm of KKR (Kohlberg Kravis Roberts & Co.) , Accel-KKR runs an independent fund with its Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

sms text provider  including social media, e-mail, SMS, and others.   The Voice of the Customer Strategy Attensity has developed its solutions to provide services and functionalities for different vertical industries such as telecom, retail banking and hospitality, and for different business units within a company such as marketing, customer service, and information technology (IT). Earlier this year, Attensity introduced its Voice of the Customer Command Center (Figure 2), which gives organizations the ability to apply Read More

How Secure is Your E-Mail?


A party interested in viewing point to point e-mail can visit one of numerous news groups and hacking web sites for a full instruction set and tools to read your mail

sms text provider  encrypted emails,secure emails,s mime encryption,digital signature software,email certificate,secure email solutions,encrypted cell phones,send encrypted email,comodo certificates,pdf signatures,digitally sign,encryption sms,email security software,digital sign,sending encrypted email Read More

From VAR to Solution Provider: Five Strategies for Business Transformation


The traditional value-added reseller (VAR) business—comprised of companies that add features or services to an existing product and then resell it as an integrated product or complete solution—has become more challenging, with declining product margins, increasing competition, and lower-cost alternatives to proprietary products. The pressures are causing many VARs to grow their businesses from simply selling products to offering more comprehensive solutions built on a richer set of services and recurring revenue models.

For decades, VARs have been an important channel for original equipment manufacturers (OEMs), like computer manufacturers and software vendors, to reach customers. The “value-add” can simply be to provide local implementation and hands-on support or it can involve adding other hardware, software, and services to tailor the OEM’s product to a specific industry, problem, or use. In many markets, customers prefer buying from VARs instead of directly from OEMs, as VARs are closer to the customer, offer local support, and are in a better position to develop long-term relationships.

The VAR business model has been attractive in the past, as it was profitable to resell OEM products. Over the past decade, however, product margins have been shrinking as the result of several long-term trends. In this report, learn about five strategies for making the transformation from VAR to solution provider. The changes needed require a new view of the business and a new mindset, to move from a deal mindset to long-term customer relationships, become invested in customer success, and transition from cash up front to realizing revenue over the life of a contract.

sms text provider  VAR, value-added reseller, OEM, original equipment manufacturer, Computer Economics Read More

Text Structuring: An Intelligent Document Tool


The quantity of business information is doubling at an alarming rate. How can a proactive manager keep on top of it? A tool that merges and unifies information from a variety of sources and formats can help. That tool should also analyze data and identify inputs as indicators of future actions or outcomes, so problems can be solved before they happen. The bottom line: better data analysis means better decision making.

sms text provider   Read More

SilkRoad Technology Partners with KnowledgeAdvisors to Integrate LMS and Analytics


Talent management provider, SilkRoad Technology, and learning measurement provider, KnowledgeAdvisors, joined forces to integrate SilkRoad’s GreenLight learning management system (LMS) with KnowledgeAdvisors’ Metrics that Matter analytics platform. Metrics that Matter offers SilkRoad's clients a 360-degree assessment of how effective educational programs are by analyzing data collected from

sms text provider   Read More

Microsoft Gets Close to Another ASP


Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

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Retalix Acquires a Provider of Store Systems for Top Tier Department Stores


Retalix' acquisition of Cornell Mayo Associates is symptomatic of the current trend of acquisition and consolidation in the retail marketplace (just look at RedPrairie’s four recent acquisitions in this area). This is a fast-changing marketplace, with retailers looking for broader solutions and less interested in multiple point solutions. Predicting how this merger will go is tricky, but in

sms text provider   Read More

Ambitious Plans and Promises: An Enterprise Software Provider Keeps Its Word


With its numerous new software license sales, new product deliveries, and its dedication to complicated technological rejuvenation (namely, an ambitious open service-oriented architecture strategy), Infor's position and image in the market these days are at an all-time high.

sms text provider  enterprise resource planning,ERP,master data management,MDM,HCM,human capital management,ESB,enterprise service bus,PLM,product lifecycle management,SNO,strategic network optimization,CRM,customer relationship management,CPM Read More

Case Study: VAI Implements E-commerce Solution for Hearing Aid Provider


For hearing aid manufacturers, it’s vital to be able to design a quality product and deliver it quickly. When Widex decided to enhance its e-commerce capabilities to improve customer service and expedite orders, it knew that integrating a robust e-business application into its existing enterprise resource planning (ERP) software was the key to a successful launch. Find out why it took only five months to implement.

sms text provider  electronic commerce,e-commerce solution,hosted e-commerce solution,enterprise e-commerce,e-commerce websites,complete e-commerce solutions,enterprise e-commerce framework,e-commerce software,affordable e-commerce,e-commerce website solutions,e-commerce engines,e-commerce solutions benefits,e-commerce options,e-commerce software products Read More

On-demand Retail Trade Partner Integration Provider Asserts its Expertise


SPS Commerce delivers on-demand Software-as-a-Service (SaaS) SCM solutions to address inefficiencies in the retail supply chain network. Find out why SPS’ latest tools are a cut above the rest and how they help improve the way suppliers, retailers, and other trading partners manage and fulfill orders. And get the inside story as TEC Principal Analyst P.J. Jakovljevic sits down for a candid conversation with SPS’ Jim Frome.

sms text provider  SPS Commerce,SPSCommerce.net,Trading Partner Intelligence,Jim Frome,retail industry,supply chain soluion,retail supply chain,retail supply chain management,retail industry supply chain,retail industry software,retail industry size,retail industry analysis,retail industry trends,retail industry news,retail industry growth Read More

Midwest Healthcare Provider Achieves Efficiency Boost and Cost Reduction


To better manage its rapidly growing and diverse employee base, Medica required an advanced performance management process that would link employee goals to the organization and corporate mission. Medica selected SumTotal’s integrated talent management platform to automate its performance management and goal setting processes. Find out how Medica realized a significant boost in efficiencies after just one review cycle.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

sms text provider  including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a task and streamlines or shortens the training period—making it for easier introduction of new processes. Figure 7   Figure 8   Figure 9   Customers Going “Solo” and “Social” (if Preferred) Ciboodle Live is an integrated Web self-service content portal that arms customers with the tools to do it themselves. While gratifying customers, Read More