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Documents related to » sms text provider


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

sms text provider  including social media, e-mail, SMS, and others.   The Voice of the Customer Strategy Attensity has developed its solutions to provide services and functionalities for different vertical industries such as telecom, retail banking and hospitality, and for different business units within a company such as marketing, customer service, and information technology (IT). Earlier this year, Attensity introduced its Voice of the Customer Command Center (Figure 2), which gives organizations the ability to apply Read More
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

sms text provider  including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a task and streamlines or shortens the training period—making it for easier introduction of new processes. Figure 7   Figure 8   Figure 9   Customers Going “Solo” and “Social” (if Preferred) Ciboodle Live is an integrated Web self-service content portal that arms customers with the tools to do it themselves. While gratifying customers, Read More
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

sms text provider  and  short message service (SMS)  capabilities as embedded original  equipment manufacturer (OEM)  solutions. New Charter under New Owner: Service Experience Management Play Since late 2009, KANA has been owned by Accel-KKR , a private equity firm with a track record of bringing the discipline of private equity practice to the technology space. Formed by the Accel ’s partnership with the mid-market technology arm of KKR (Kohlberg Kravis Roberts & Co.) , Accel-KKR runs an independent fund with its Read More
How Secure is Your E-Mail?
A party interested in viewing point to point e-mail can visit one of numerous news groups and hacking web sites for a full instruction set and tools to read

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Microsoft Gets Close to Another ASP
Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

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Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company

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Leading Benefits & Claims Administration Provider Improves Workforce Performance
NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated talent management platform to

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Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

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Revionics and Nielsen Form Global Strategic Alliance
Revionics, Inc., a provider of merchandise optimization solutions, and Nielsen Holdings, N.V., a global provider of information and insights into what consumers

sms text provider   Read More
Challenges and User Recommendations for a Global Trading Solutions Provider on a Roll
The market is competitive, rapidly evolving, and highly fragmented, and one should only expect the intensity of competition to increase in the future. For the

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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

sms text provider   Read More
Big Questions to Ask Before Choosing a VoIP Provider
VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company''s business. Though it may seem troublesome to

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SCO’s Tarantella Offers Tools for Technology
SCO introduces Tarantella ASP edition and ASP Connect as tools for the Application Service Provider market.

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