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Documents related to » sms text provider


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

sms text provider  including social media, e-mail, SMS, and others.   The Voice of the Customer Strategy Attensity has developed its solutions to provide services and functionalities for different vertical industries such as telecom, retail banking and hospitality, and for different business units within a company such as marketing, customer service, and information technology (IT). Earlier this year, Attensity introduced its Voice of the Customer Command Center (Figure 2), which gives organizations the ability to apply Read More...
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

sms text provider  and  short message service (SMS)  capabilities as embedded original  equipment manufacturer (OEM)  solutions. New Charter under New Owner: Service Experience Management Play Since late 2009, KANA has been owned by Accel-KKR , a private equity firm with a track record of bringing the discipline of private equity practice to the technology space. Formed by the Accel ’s partnership with the mid-market technology arm of KKR (Kohlberg Kravis Roberts & Co.) , Accel-KKR runs an independent fund with its Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

sms text provider  including phone, e-mail, in-person, SMS, and via the Web. The product can be configured for multiple user roles, which speeds the average handling time for a task and streamlines or shortens the training period—making it for easier introduction of new processes. Figure 7   Figure 8   Figure 9   Customers Going “Solo” and “Social” (if Preferred) Ciboodle Live is an integrated Web self-service content portal that arms customers with the tools to do it themselves. While gratifying customers, Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

sms text provider  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More...
SCO’s Tarantella Offers Tools for Technology
SCO introduces Tarantella ASP edition and ASP Connect as tools for the Application Service Provider market.

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Leading Solution Provider to Steel Manufacturers Gets Acquired-Why?
When one company acquires another, who benefits? It seems PSI’s recent acquisition of AIS will benefit both—as well as their clients and the steel industry as a

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SPS Commerce and Accellos Unveil Supply Chain Solution for Microsoft Dynamics GP
Accellos, a mid-market provider of supply chain execution (SCE) software solutions, and SPS Commerce, Inc., a provider of enterprise retail cloud services

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Trunity: Introduction to an LMS/WCM Software Provider
Learning management systems (LMSs) and Web content management (WCM) systems for corporate or educational environments have a new but not untested contender

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Retalix Acquires a Provider of Store Systems for Top Tier Department Stores
Retalix'' acquisition of Cornell Mayo Associates is symptomatic of the current trend of acquisition and consolidation in the retail marketplace (just look at

sms text provider   Read More...
Enterprise Messaging: SMS Evolving from P2P to B2B
Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate

sms text provider  Messaging: SMS Evolving from P2P to B2B Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate tool. At issue is its lack of reliability and security while transmitting information. The enterprise SMS market thus has to evolve from the person-to-person infrastructure into a model that supplies businesses with secure and scalable messaging. Read More...
Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but

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Choosing the Right Service Provider through TEC Accreditation
Last year, Technology Evaluation Centers (TEC) introduced its Accreditation Program to provide software buyers with insight into the quality of implementation

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