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Software Functionality Revealed in Detail
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 sms text messages sla

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sms text messages sla

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Instaply Announces Instaply Mobile Customer Interaction Platform


Instaply, Inc., has launched as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple's iTunes App Store and Google Play. The application's main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients

sms text messages sla  Announces Instaply Mobile Customer Interaction Platform Instaply, Inc., has launched  as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple''s iTunes App Store and Google Play. The application''s main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients to discover text-friendly businesses and text Read More

SAP Partners with Interaction Design Foundation to Promote Simpler Software Design


SAP and the Interaction Design Foundation (IDF) announced an alliance that aims to provide access to software design education to students and professionals in both emerging and developed economies. IDF offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations

sms text messages sla  Partners with Interaction Design Foundation to Promote Simpler Software Design SAP and the Interaction Design Foundation (IDF)  announced an alliance  that aims to provide access to software design education to students and professionals in both emerging and developed economies.  IDF  offers free text books and online education materials created by leading academics and practitioners of software design. With booming education prices and following the United Nations belief that education is a Read More

Protect Yourself Against "Converged" Internet Threats


Find out how to protect yourself in the symantec white paper converged threats on the security landscape.

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FICO Health Care Analytics


With gold-standard custom analytics, FICO delivers powerful information and a deep understanding of the health care industries to identify potential high-value customers, design highly-targeted campaigns, create accurate and detailed audience segmentation, and identify motivating tactics and messages to yield desired outcomes.  

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The Three Cs of Successful Positioning


There is a method to take you through the positioning process, where success depends on understanding three Cs--your Customer, your Competition, and your Channel. This series of articles will explain how to use them to gather intelligence, challenge assumptions, and test your positioning.

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Enterprise Messaging: SMS Evolving from P2P to B2B


Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate tool. At issue is its lack of reliability and security while transmitting information. The enterprise SMS market thus has to evolve from the person-to-person infrastructure into a model that supplies businesses with secure and scalable messaging.

sms text messages sla  Messaging: SMS Evolving from P2P to B2B Although short message service (SMS) messaging is a cheap and efficient communication channel, many enterprises are still reluctant to deploy it as a corporate tool. At issue is its lack of reliability and security while transmitting information. The enterprise SMS market thus has to evolve from the person-to-person infrastructure into a model that supplies businesses with secure and scalable messaging. Read More

Attensity Social Analytics Suite


Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset.  

sms text messages sla  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity''s text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More

E-mail Archiving: A Business-critical Application


Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these companies may not have adequate resources to deal with these risks on their own. Learn how your business can benefit from e-mail archiving, and in particular a hosted e-mail archiving service, to combat data loss, and realize greater productivity and competitiveness.

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Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

sms text messages sla  varied automation and scheduling mechanisms and requirements. High profile security breaches intensify concerns about security. And lack of visibility is forcing IT staff to spend resources tracking down problems at the same time that they are being asked to do more. Which leads us to yet another challenge. Today s on-demand customers expect higher levels of service They insist on lower failure rates and shorter time to resolution. They want self-service tools that allow them to track their files. And Read More

How to Block NDR Spam


Research shows that up to 90 percent of e-mail received by companies is spam. In the beginning, spam was mainly text-based, but over the past few years, spammers are increasingly using embedded images and attaching common file types, such as mp3s, to gain access to mailboxes. Learn more about the types of spam out there, focusing on NDR, or non-delivery report spam—and how you can block it.

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Two Force.com Apps Joining Forces at Dreamforce 2010


One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide

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Are You Ready for the Project Economy?


The multitude of messages and media in this interactive age contributes to a fragmented consumer goods market. Shorter product life cycles, mass product customization, and increasing supply chain complexity are all symptoms of the new project economy. The arrival of this new age must be recognized by business leaders, and the systems supporting business must change to accommodate this reality.

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The Problem with E-mail: Is There a Link Between Less Spam and Superior Business Performance?


Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way to manage the incidence of spam is to measure it. The Spam Index—a tool for measuring improvement in spam control systems and for comparing spam control performance with competitors—is a method used by businesses worldwide to achieve lower spam levels and improve business performance.

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